Rick Case Acura

Service Appointment I knew my first oil change would be free as i was told when purchasing the car. I accidentally booked my service appointment at the wrong Acura , i bo I knew my first oil change would be free as i was told when purchasing the car. I accidentally booked my service appointment at the wrong Acura , i booked it in the one in Pembroke Pines and when i arrived they rudely told me i didn’t purchase the car there so no my service would not be free and handed me my keys right back. I was so upset i drove all the way from Kendall and wasn’t able to get my oil change . Right before leaving i said let me call sunrise Acura just in case they do happen to have an appointment space available Today . wirh no questions even asked they told me , head right on over it’s ok if you don’t have an appointment we will take care of you with no problem ! Wow, what a relief! Austin was amazing and not only did they take me right away as i arrived they were done within in 45 minutes !!! Outstanding service and customer service , needless to say i will be driving from Kendall to sunrise anytime i need service just Because of how great i was treated More

Wonderful sell men! Ruben Contreras advised us very well in the purchase of a vehicle, it is the second time, soon we will buy another car and he is our trusted seller, w Ruben Contreras advised us very well in the purchase of a vehicle, it is the second time, soon we will buy another car and he is our trusted seller, we highly recommend it. More

Bad Experience I had bad experiences the past 2 visits. The last one I had to wait 3.5 hours at the dealership. They didn't apply for the coupon, saying forgot since I had bad experiences the past 2 visits. The last one I had to wait 3.5 hours at the dealership. They didn't apply for the coupon, saying forgot since I already paid. Then found out they never applied services that I had done into my reward number, the balance is zero. The previous visit, the service advisor was trying to scam me by listing unnecessary work that needed to be done to the car. Very disappointing since I always take my car to this dealership the past 5 years. More

Rick Case I went in to service my car but was extremely sick. The guys immediately took care of me, ensuring that my car was worked with priority, they provided I went in to service my car but was extremely sick. The guys immediately took care of me, ensuring that my car was worked with priority, they provided a shuttle to and from home. I’ve been going to Rick Case for over 5 years and today truly took the service to another level. More

Deceived Very unhappy. Lied to & deceived by all involved. And to top it off, the Acura headquarters said I had 3 days to return vehicle, when dealership says Very unhappy. Lied to & deceived by all involved. And to top it off, the Acura headquarters said I had 3 days to return vehicle, when dealership says NO grace period. “You own the car once u drive off the grounds”. Too long to go into detail, but find another dealership. Legal action to follow. More

Lied to and wasted 1 hour of my time Parts department is not knowledgable at all. I simply asked for a specific tire with size and model specified and it took them 20 minutes to figure ou Parts department is not knowledgable at all. I simply asked for a specific tire with size and model specified and it took them 20 minutes to figure out if they had it in stock. Called them the day before to ask if this model was in stock and they said it was. When I asked the service guy to check if it was the same one, he said it was. So either parts department lied to service or service lied. I’m not a happy customer right now and currently look for a more reliable shop. More

Battery Excellent service. No questions asked. Installed a new battery. They discovered my breaks needed changing. They always take care of my safety. They a Excellent service. No questions asked. Installed a new battery. They discovered my breaks needed changing. They always take care of my safety. They are always great at Rick Case Acura service. More

My experience was awesome Because everything went well with my visit the worker are very good to deal with they explained everything i needed to know so i was very happy. Because everything went well with my visit the worker are very good to deal with they explained everything i needed to know so i was very happy. More

Service Very nice service center and associate Appreciated the comfort of chairs, great FOOD and cleanliness . I would definitely go back to this dealership Very nice service center and associate Appreciated the comfort of chairs, great FOOD and cleanliness . I would definitely go back to this dealership for service. More

Great place to buy and service my car I have been buying and servicing cars for years and Rick Case Acura has been the best at customer service and sales. I bought me MDX there about 6 mon I have been buying and servicing cars for years and Rick Case Acura has been the best at customer service and sales. I bought me MDX there about 6 months ago and have had the best experience ever at a cat dealership. Keep up the good work. More