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Rick Case Acura
Fort Lauderdale (Plantation), FL
2,431 Reviews
Welcome to RICK CASE ACURA, America’s first, and for many years largest Acura dealer.
At RICK CASE, where the culture is treating every customer as we would our best friend, YOU are Number 1 for the past 27 years. We always work diligently to provide excellent service, best value products and facilities of the greatest convenience. Our goal is to always offer a pleasant experience that exceeds our customers’ expectations while operating at the highest level of integrity, honesty and professionalism.
All of our staff invites you to visit to experience the RICK CASE WAY.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,431 reviews
May 18, 2020
Rick Case Acura was amazing! Edney was professional and friendly and assisted me promptly. Vanessa answered all of my questions. I definitely recommend Rick Case Acura! friendly and assisted me promptly. Vanessa answered all of my questions. I definitely recommend Rick Case Acura! More
by Alissa
May 11, 2020
Augustin was very knowledgeable,patient, and took time to explain the findings of what was wrong with my car. Great customer service. Keep up the good work Augustin. explain the findings of what was wrong with my car. Great customer service. Keep up the good work Augustin. More
by Rodrick34
Employees Worked With
May 04, 2020
Very dishonest company Rick Case Acura was very dishonest. The sales rep has given us an out of the door price for Acura TLX but when we came to dealership the price was inc Rick Case Acura was very dishonest. The sales rep has given us an out of the door price for Acura TLX but when we came to dealership the price was increased by $2K. We've noticed that car had two defects: an instrument cluster glass looked like something was splashed on it and rear tire had a low pressure. We were told that it will be fixed during a pre-sale preparation. When car came back the low pressure indicator was off but the instrument glass has not been cleaned. It was already after 5PM and we had four hours of driving to get home. So when we were promised that the glass could be fixed at any Acura dealership free of charge we got on our way. When local Acura dealer inspected the car they have found a nail in the rear tire and the instrument glass etched by some chemical. Both parts had to be replaced. Both repairs were not covered by a warranty. We called Rick Case Sales manager Matthew King and he said:"If it is not covered then you have to pay for it". This company has no integrity and I would not recommend it to anyone More
by robertb288
May 01, 2020
Everyone was extremely kind, we were treated very well. The dealer was really nice. They gave us a great deal. Our experience here was amazing. We recommend you to go with Yasser. The dealer was really nice. They gave us a great deal. Our experience here was amazing. We recommend you to go with Yasser. More
by eliysergi
Employees Worked With
Yasser Fahmy
April 24, 2020
Rick Acura Dealer- has excellent customer service. Both Rick Acura Dealer- has excellent customer service. Both the sales and the finance person were great, patient, helpful and very detailed oriented in Rick Acura Dealer- has excellent customer service. Both the sales and the finance person were great, patient, helpful and very detailed oriented in their respective jobs. I am very happy! More
by VIVIMP76
April 22, 2020
Bryan is very professional service adviser.. He listens to all your concerns and advise. Manager Dean is very helpful.. 😊 I will always use Rickcase Acure to all your concerns and advise. Manager Dean is very helpful.. 😊 I will always use Rickcase Acure More
by cecille.lewis
April 14, 2020
Even with the pandemic still Excellent service, all the necessary precautions was taken they went above and beyond to ensure your safety while visiting the store knowledgeable staff in vehicle and financin necessary precautions was taken they went above and beyond to ensure your safety while visiting the store knowledgeable staff in vehicle and financing More
by Nick
April 09, 2020
Great. Simply, fast and efficient. I did walk in service and it was very smooth. Francisco was very engaged and updated me along the way. and it was very smooth. Francisco was very engaged and updated me along the way. More
by Dominirican
Employees Worked With
April 06, 2020
Service exceeded all expectations . Brought car to check recently done alignment , as a courtesy and at the same time they checked the battery, which I didn’t know was not 100% working. Changed the battery recently done alignment , as a courtesy and at the same time they checked the battery, which I didn’t know was not 100% working. Changed the battery under warranty, fix d the alignment problem, sanitized car before and after this service. Way to go, especially in the chaos in f the current virus situation. More
by cschroe154
April 03, 2020
I had an excellent time today at Rick Case Acura. My service writer Mr. Garcia was very prompt to my needs. My car was cleaned in a proper manner and quickly. service writer Mr. Garcia was very prompt to my needs. My car was cleaned in a proper manner and quickly. More
by Ngodfry
