Rick Case Acura

Quick, great service. Heron was very personable and greeted me as soon as I drove up. He was patient and knowledgeable. Please give him a raise! greeted me as soon as I drove up. He was patient and knowledgeable. Please give him a raise! More

Very Efficient and taking care of small details. David Nunez was very helpful over the phone and in person can’t say enough about him Mo was very good in finance. Got us in and out without an issue Nunez was very helpful over the phone and in person can’t say enough about him Mo was very good in finance. Got us in and out without an issue More

Courteous. great team of people at the service dept. clean areas. sales team also good customer service. Prices are good. tea and coffee also available clean areas. sales team also good customer service. Prices are good. tea and coffee also available More

My sales agent Mitesh has the patience of a saint. I My sales agent Mitesh has the patience of a saint. I would happily recommend Rick Case Acura to anyone in the market. Best Regards, WW My sales agent Mitesh has the patience of a saint. I would happily recommend Rick Case Acura to anyone in the market. Best Regards, WW More

I has the absolute best experience with the 3 Mo’s. Had so many doubts! But they made it possible so I’m super grateful. I work in the industry and still never understood how it is when it is you car shopp so many doubts! But they made it possible so I’m super grateful. I work in the industry and still never understood how it is when it is you car shopping. I almost felt like I was myself taking care of myself! Just great dealership ! Great salesman and great leadership in the management! My utmost respect More

I have several friends who work there and recommend, I have purchased several Hondas from Rick Case , good service. I will recommend others. Friendly people have purchased several Hondas from Rick Case , good service. I will recommend others. Friendly people More

This is not exactly how you asked for the answer but I’ll give it my way anyway I’m dealing with Rick Case Honda first and then Acura second for probably be the last 15 years I’ve always been able to get a f give it my way anyway I’m dealing with Rick Case Honda first and then Acura second for probably be the last 15 years I’ve always been able to get a fair deal and good service when I needed it a timely manner. More

Let me be brief...I'm done with Acura. I went in for routine maintenance, but had other issues that have been prevalent with the vehicle from previous maintenance. As I explained these, they were litera routine maintenance, but had other issues that have been prevalent with the vehicle from previous maintenance. As I explained these, they were literally brushed aside. My recently replaced brakes not performing at the proper level were apparently unimportant as I reported them. I'm like xxx??!! I had also requested a shuttle from the dealership, not-one word was mentioned. "Wait" was stamped on my paperwork, and quoted hour and 45mins. Well, ok then, I guess I'm waiting. I canceled my meeting and rescheduled and worked from my phone in the waiting area. Car was ready on time and I asked my adviser on brakes, was advised "nothing was heard, but they're swamped today and if I wanted to take a ride with the service manager, I could. " no thank you I advised. I have to make my meeting. The lady at the check out desk could definitely use some customer service training. She had the gentleman in front of me very upset and just threw my paperwork in front of me and told sign here and here, handed my key and turned away. Again, xxx???!!!! I will be trading this car in the next few month or so to be rid of it. Let me say this, service had really diminished at this dealership. It used to be the standard. Because of that great service is why this RDX is my 4th Acura, but I'm done. Best of luck!! More

The service department is very professional and goes above and beyond for the customer. They are respectful of your time and you can trust what they tell you. above and beyond for the customer. They are respectful of your time and you can trust what they tell you. More

Altough I was happy with the service tech who worked on my car, I was very disappointed with the service advisor department. My appointment was for 7:30am. When I arrived just before 7:30, there was 1 se my car, I was very disappointed with the service advisor department. My appointment was for 7:30am. When I arrived just before 7:30, there was 1 serice advisor and 1 customer. After this service advisor completed the paperwork for that customer, I asked if he could help me. I was told that I needed to wait for the advisor I had been assigned to. I was subsequently informed that the service advisor I was supposed to see was "caught in traffic". After waiting 30 minutes, I asked to have one of the 2 advisors there to please help me and Keith (who was not the original advisor there) did. I made my appointment for 7:30 since I had a meeting I had to attend at 10am. My car was not taken into service until after 8:15. I expected that my car would have gone into service when I arrived. Needless to say, I was late for my meeting. More