Rick Case Acura

Very poor communication. Actually no communication at all. I brought my car in on a Saturday morning. By Tuesday I had not heard from them. Called Wednesday to get a status. My service adviser voice all. I brought my car in on a Saturday morning. By Tuesday I had not heard from them. Called Wednesday to get a status. My service adviser voice message was full. Left a message with the receptionist to have someone call me. No one did. Called back the next day. Another message. Finally a week later based on me calling I was told my car was ready. No one explained what was done. I had questions and everyone was busy so I left. My car was not properly cleaned. There was some sort of residue all over the car. I had to take it to a car wash to remove the residue. My car seems to be functioning properly. However, Truly a poor experience in communication with a customer who has purchased several Acura's from this dealership. I also saw one of the new car management not wearing masks as well. If I were a new customer I would have turned around and left. More

I'm very satisfied with the vehicle I purchased. I purchased in January 2021. I purchased gap insurance in addition to financing the vehicle. Thanks. purchased in January 2021. I purchased gap insurance in addition to financing the vehicle. Thanks. More

After normal negotiations, the team did a great job. I recommend Rick Case Acura. The team helped me move everything to the new car. Even my Sunpass was transferred to the new car. recommend Rick Case Acura. The team helped me move everything to the new car. Even my Sunpass was transferred to the new car. More

Check engine code came on. Made the appointment with my service advisor. He was able to get me quickly. Need to have some brakes serviced. service advisor. He was able to get me quickly. Need to have some brakes serviced. More

The entire staff was very attentive and professional, vehicle pricing was upfront and fair, very satisfied with the experience, will recommend Rick Case Acura to friends and family. vehicle pricing was upfront and fair, very satisfied with the experience, will recommend Rick Case Acura to friends and family. More

One of the best dealerships I have ever been to..Fransico, Mo, and Keith or the best, and always greeted by staff with a hello and smile whenever I’m there. Service to my vehicle always satisfie to..Fransico, Mo, and Keith or the best, and always greeted by staff with a hello and smile whenever I’m there. Service to my vehicle always satisfied. 💯 % in my book. keep up the good job guys.👍👍 More

They are very professional, efficient and kept me of up to date on what was going on with my car. The waiting area was very clean and staff was friendly. to date on what was going on with my car. The waiting area was very clean and staff was friendly. More

I was provided a thorough assessment of repairs needed. I was taken back by the amount it cost to bring my car up to standard. I could not believe so much was wrong since my last oil change conducted at anot was taken back by the amount it cost to bring my car up to standard. I could not believe so much was wrong since my last oil change conducted at another dealership. More

Rick Case Acura services my 2016 RDX. The service department is efficient, perform good work and prices are reasonable. Francisco Garcia explained all the work that needed to be done. department is efficient, perform good work and prices are reasonable. Francisco Garcia explained all the work that needed to be done. More

Mitesh and Mo provided excellent service! They made the car purchasing process as easy as possible. I can’t thank them enough! I will definitely recommend them and Rick Case Acura to my family and friends. car purchasing process as easy as possible. I can’t thank them enough! I will definitely recommend them and Rick Case Acura to my family and friends. More