Rick Bokman, Inc

If you are shopping for a car STOP and go see Josh. Rather than wasting a ton of time haggling with a bunch of dealers to try and work a good deal, just go see Josh and let him know what you need and Rather than wasting a ton of time haggling with a bunch of dealers to try and work a good deal, just go see Josh and let him know what you need and he makes it happen. Well done Josh, way to change the way car salesman usually are. Fair, Honest and kind. A better car buying experience !!! More

Josh was our salesman , he was great ! We always have had a great experience with him . We were in an out in about hour . Thanks again Josh Also thanks to Aaron and Brandon ! All three We always have had a great experience with him . We were in an out in about hour . Thanks again Josh Also thanks to Aaron and Brandon ! All three of you guys rock ! More

First question: What "Markups" are there! March 16, 2022 Just purchased a new vehicle from them and upon the signing they hit me with a $2500 add on! First it was called a "Vehicle availa March 16, 2022 Just purchased a new vehicle from them and upon the signing they hit me with a $2500 add on! First it was called a "Vehicle availability Fee", and then it was an "additional dealer Markup"! This in spite of GM saying demanding extra money on top of the mandatory reservation fee and adding markups to the final price could put the dealers in violation of their agreement. The U.S. government lost $11.2 billion on its bailout of General Motors, according to a 2014 government report, this was "OUR TAX DOLLARS"! Now some of their dealers are apparently returning the favor. More

Car buying how it should be. I would use them again. No pressure, quick and easy. Brandon was my salesman, no nonsense or games. Aaron was the finance manager, easy knowledgeable financing. Straight forw pressure, quick and easy. Brandon was my salesman, no nonsense or games. Aaron was the finance manager, easy knowledgeable financing. Straight forward easy transaction. Everyone at the dealer was professional and friendly. More

Repairs and Vehicle Purchase. This is the most dishonest and worst place to go! I bought a car there and they wouldn't even give it to me for the price it went on sale for! On thei This is the most dishonest and worst place to go! I bought a car there and they wouldn't even give it to me for the price it went on sale for! On their website they posted! I had put a deposit on that car and they were supposed to hold it and without notice put it for sale again and even lowered the price after they had my thousands of dollars... online (though the sale was a lie, it was just to bring in business because it was not honored for me). Beware of Rich Colburn (salesman), and Shaun Gleason (service advisor), the mechanics lie when they are too lazy or can't figure out what's wrong and just make up what's wrong, and if you take it back they will tell you it's something completely different. I used to trust them so much with my vehices but, they are so unprofessional they didnt even put things back together they took apart and still returned my car to me writing lies on my bill for hundreds..well for hundreds you put things back together...and I have spent thousands upon thousands there but, they descriminate against older vehicles and make up lies to cover their xxx as to why they won't work on them, branding the owner and vehicle because they don't know how to fix classic cars, they have no knowledge of them, no training and are too lazy to troubleshoot. They would rather fabricate problems and lie through their teeth. The whole service staff is incompetent, oozing with inexperience and corrupt. You can't inspect a vehicle at their high standards then turn around two months later and say it isn't safe when it just passed their high standards and the reason is ridiculous because the car is completely redone and certain non issues have been that way for 20 years. How can they pass it and then turn around and say it isn't safe, in the same condition two months later? If they actually believed their lies... the condition didn't change over two months so that means they would have passed it not being safe two months beforehand and should lose their licence, which I have proof they passed it and then said it wasn't safe with no changes in condition in those TWO MONTHS (which I can also prove)...which I'm reporting to NYS. They are pieces of xxxx, dishonest as can be ever since Tracy Woods left...they are nothing but, incompetence. Don't ever be nieve enough to believe a word they tell you or spend a penny there. Their dishonesty outshines their company name. The kids at Boces are more trustworthy an knowledgible than them! Trust me. And don't buy a car there, you will pay far more than it's value, as they mark their vehicles far above market value and will barely take a penny off the price. I did because I was foolish enough to trust them. Their salesmen are high pressured, the service people push repairs not needed at unreasonable pretentious prices, and the office staff are bubbleheads. The salesmen and service people aren't much smarter. I urge you don't get ripped off, stay away and don't waste thousands at this corrupted business!! Just because they will make up any excuse not to work on your vehicle....and know nothing about how to fix cars, it won't stop them from charging you hundreds for nothing, such as replacing a gas cap or fuse at premium over priced prices!! They also descriminate against women and the LGBT community! WOULD STRONGLY ADVISE TO AVOID. Being corrupt since 1982 ripping people off and stealing from customers Rick Bokman Inc. Now at more than one location from all their corrupt practices to make money to expand to rip off more than just one county or city. 🙌👎...was looking for a new car....definitely WON'T EVER give them my business again. I hope you don't either. More

Repair I had a problem with my ignition switch as it wouldn't turn off. Had warranty coverage that covered the repair. A nice salesman took me to the service I had a problem with my ignition switch as it wouldn't turn off. Had warranty coverage that covered the repair. A nice salesman took me to the service department to see the service manager Gary Wilson. He took my vehicle in right away. Found the problem right away and fixed it within a half an hour. I was very pleased with the quick service and the courtesy of the sales and service staff. THANK YOU GENTLEMEN!! More

Awesome Experience I can't even begin to explain to you the excellent service we receive from Rick Bokman. The staff is by far very knowledgeable of the vehicles and pro I can't even begin to explain to you the excellent service we receive from Rick Bokman. The staff is by far very knowledgeable of the vehicles and products they sell. I have only been a customer since 2011 and purchased our 5th vehicle today. Every time I am greated with excellent customer service from Troy Brenneman our salesman to Mike Bokman to finance and even when we need service. They have gone above and beyond for us everytime. I am a very pleased customer with all of the services I have received. If its not right they make it right! Rick Bokman staff is by far the BEST in the business! If you are looking for a class act dealership that will treat you right look no further! Rick Bokman is the place! More

New vehicle purchase As with any vehicle purchase make sure you shop around for the best price. All dealerships want to make the most money they can. The best deals are wi As with any vehicle purchase make sure you shop around for the best price. All dealerships want to make the most money they can. The best deals are with the big dealerships I've found. More

Online Vehicle Purchase After an extensive search for a low mileage 2013 Corvette Grand Sport, I found an excellent looking car at Bokman Inc., I emailed the dealership in Ol After an extensive search for a low mileage 2013 Corvette Grand Sport, I found an excellent looking car at Bokman Inc., I emailed the dealership in Olean, NY and was promptly contacted by the Internet Sales Manager Phil Mosher. I was given detailed information on the car and a deal was quickly negotiated. Mike Bokman was also very helpful. The Corvette was delivered to my home in Illinois and was just as described/displayed in the dealer photos. Great all-around experience! LT, SZ Chicago, IL More

Beware: Unethical Service Department Went to Bokmans alone (female), seeking a simple front-end alignment. They stated I needed a new steering rack because mine was leaking badly. I was Went to Bokmans alone (female), seeking a simple front-end alignment. They stated I needed a new steering rack because mine was leaking badly. I was told the repair would cost $1,400.00 and I was informed that they couldn't do the alignment because of needing this part replaced first. I was charged $21.55 for their 'evaluation.' I immediately took my vehicle to an independent NY State Certified mechanic whom put my vehicle up on the rack and invited me to look at car's rack and pinnion assembly. He stated that the steering rack WASN'T leaking badly and he discovered that my plastic 'boot' (part of this assembly) showed evidence of THREE intentional cuts. He stated that these cuts were deliberate, as they are NOT possible from normal 'wear and tear' of this particular part!! Therefore, Bokman: did not give me my requested front-end alignment, they fabricated a very expensive required repair ($1,400), and there's strong evidence that their 'repair' technician intentionally damaged my vehicle in an attempt to make his 'recommendation' more believable. I will NEVER: recommend this dealership nor their service department to anyone. Nor will I ever buy another vehicle from them. More