Richmond Ford Lincoln - Service Center

Satisfied customer Called to see if I get a mustang add on installed for my son As usual April Bush responded right away and was able to get us in. They did a fabulous Called to see if I get a mustang add on installed for my son As usual April Bush responded right away and was able to get us in. They did a fabulous job and we are very pleased with the work and April’s customer service as usual. More

Collision I have used Richmond Ford Collision previously and my current experience was just as fabulous as the last one. The work is excellent and timely. Apr I have used Richmond Ford Collision previously and my current experience was just as fabulous as the last one. The work is excellent and timely. April Bush is always on top of her game to make sure that her customers are completely satisfied! Would definitely recommend! More

Richmond Collision- body shop Great experience from start to finish. I had a minor repair. Jimmy took the time to talk to me on the phone before I even came in for an estimate. The Great experience from start to finish. I had a minor repair. Jimmy took the time to talk to me on the phone before I even came in for an estimate. The price was reasonable and that work was spectacular. They did an amazing job of cleaning my car too! Would definitely recommend! More

Collision estimate Christopher Jones the Collision Center Director helped me with a scratch in my new Ford Fusion that would have cost several hundred dollars to have re Christopher Jones the Collision Center Director helped me with a scratch in my new Ford Fusion that would have cost several hundred dollars to have repainted. He went way beyond his duties to fix my situation. Thank you More

Above and Beyond Helpful I've never met such a kind, hardworking group of individuals. My car got towed in during the middle of a lengthy road trip to see family, and the folk I've never met such a kind, hardworking group of individuals. My car got towed in during the middle of a lengthy road trip to see family, and the folks here went exceedingly out of their way and beyond their required time to examine and patch up my car so I could get home. They attended to it quickly and found solutions to the problems I had and, because of them, I was able to make it home safely and on time. I can't stress enough how grateful I am and how professional, friendly, thoughtful, and talented all the folks here are. More

Absolutely Fabulous Service !!! This is the BEST service i have ever received anywhere. I would give 10 stars if i could. We had a leak from a dent in our rear bumper. A seal was lea This is the BEST service i have ever received anywhere. I would give 10 stars if i could. We had a leak from a dent in our rear bumper. A seal was leaking water into the vehicle and into the trunk. The seal was broken from the bumper being dented. The Service Manager Chris said he could fix the seal and drill a hole in the well that holds the spare tire and it would cost less than $100. I said that was fine and to go ahead and do it. When we came back to pick the car up, the whole bumper was COMPLETELY RESTORED !!! The estimate from the body shop to fix the bumper was $1,700 and they did everything for FREE !!!!!! We were completely shocked. Never in my life have i ever received this kind of service before. We are completely blown away. Chris Jones is absolutely the best service person i have ever dealt with. I have never been treated this way by anyone in service ever before in my life. There is no better service shop anywhere and no better service manager than Chris Jones !!!! More

JIMMY TURNER-the man knows customer service Took my truck for body work after an accident to Jimmy Turner. He exceeded my expectations with his timely and responsive communication. He spent time Took my truck for body work after an accident to Jimmy Turner. He exceeded my expectations with his timely and responsive communication. He spent time to walk me through the repair and was a straight-shooter, managing my expectations appropriately. Work was well done and even delivered early. I never had to wonder what came next because Jimmy proactively kept me informed always. Customer service hardly exists anymore but it does at this place. More

Amazing Bodywork/Repair done on 2009 Ford Focus I have always trusted this Ford Dealership with repairs to my car after a fender/bender/issue with my car. Very recently I had to take my car in to th I have always trusted this Ford Dealership with repairs to my car after a fender/bender/issue with my car. Very recently I had to take my car in to the shop for repairs after a minor accident. The folks at this repair/collision shop (especially Jimmy Turner) were very cordial and professional. They made sure that my car was fixed well and kept me constantly updated/abreast of the progress on the repair. I also would like to commend the technicians/mechanics who worked on my car. Getting my car back clean and spotless after a great car was much appreciated as well. Thank You so much guys!! More

Best Body Shop ever I bought a brand new Taurus and unfortunately I tapped the front bumper. Jimmy in the body shop took care of my car, Mike the GM did an incredible th I bought a brand new Taurus and unfortunately I tapped the front bumper. Jimmy in the body shop took care of my car, Mike the GM did an incredible thing of helping me out with my deductible. I just can’t tell you enough how great this dealership is the workmanship and service the attention to detail, They are the best dealership that I have ever used in my 61 years and 37 brand new cars and over 85% of them Fords. More

Body shop We had a accident and Chris and April where amazing, they helped us call the claim in and get the process started, they had to replace one head light We had a accident and Chris and April where amazing, they helped us call the claim in and get the process started, they had to replace one head light lens on the car and when we said how funny it looked Chris got his stuff and polished the other one for us to make it match better, that was going above and beyound in our book, it was nice to feel appreciated as a customer and not a dollar. Thanks again Chris and April More