Richmond Ford Lincoln - Service Center

New to Richmond and attempted to call several dealers regarding what I expected to be warranty work on an 2007 F150 Transmission issue. While attempting to schedule an appointment Richmond Ford was the regarding what I expected to be warranty work on an 2007 F150 Transmission issue. While attempting to schedule an appointment Richmond Ford was the only dealership that took my call immediately and directed me to to the service department right away; once connected it was a snap to set up an appointment. Richmond Ford diagnoised the problem immediately, determined it was a warranty covered issue, and repaired the problem ASAP. I couldn't ask for better service! Based on past service with other unnamed dealers I thoroughly expected I'd have to fight to have a warranty problem diagnoised - No such worries at Richmond Ford. THANKS! Truck's running great! I'll consider Richmond Ford for my next new car purchase based on the service alone. More

Hello, I gave the rating I did because, When I moved Hello, I gave the rating I did because, When I moved to Richmond Va I tried other dealers for warranty work and service, I recieved bad service.O Hello, I gave the rating I did because, When I moved to Richmond Va I tried other dealers for warranty work and service, I recieved bad service.One sample is like when a other dealer ship changed my fuel filters, They had fuel all over my frame and it was still dripping off the frame when they gave me my truck back.The other dealer either forgot to order parts or the service took longer then they said it would. I was told about Richmond Ford so I tried them out. Great service, Plus they give me the down home feeling like I had back home. They treat you like family. They may be in the city, but they have that small town feeling that I was raised with. Plus they did not mind me asking about things about my truck. They gave me answers. Jens More

Not only did they take care of my oil change in speedy time, the follow up was fantastic after my service and I absolutely love the Owner's Advantage Program b/c my next oil change will be free!!! Who doe time, the follow up was fantastic after my service and I absolutely love the Owner's Advantage Program b/c my next oil change will be free!!! Who doesn't love great service and great rewards?!?! THANKS! More

I recently needed a parking lamp assembly and a wiring harness for the my for my 2004 Mustang GT. This car is my prize so I am picky about what I buy and who works on my car. When I arrived at the Richmon harness for the my for my 2004 Mustang GT. This car is my prize so I am picky about what I buy and who works on my car. When I arrived at the Richmond Ford Parts counter I was greeted by a very nice man named Ethan. He welcomed me to Richmond Ford and asked how he could be of service to me. His smile and friendliness told me he really wanted to help me. He was not in a hurry to rush me in and out and listened to my story about why I needed the part as he looked up the part in his computer system. He apologized and said he had the lamp assembly but was out of stock on the wiring harness. He assured me that he could order the part and have it there for me the next day. I was doubtful that he really could have the part the next day and I was sure I would have to call several times but he surprised me. The very next day he called me and told me the part was there and he would look forward to seeing me. I went back to the dealership and Ethan met me with the part in hand. He also suggested that their Quick Lane could install this for me in about 30-45 minutes. I agreed so Ethan called Mr. Taylor and within 45 minutes I was out the door with everything installed and working properly. This was a great experience for me. I plan to continue doing business with Ethan and Richmond Ford for all my future parts and repairs. More

The last 2 vehicles my husband and I have purchased (a 2008 F-150 and 03 Jeep Liberty)were from Richmond Ford, so when they were BOTH in need of body repair, the natural choice was their body shop. Our tr 2008 F-150 and 03 Jeep Liberty)were from Richmond Ford, so when they were BOTH in need of body repair, the natural choice was their body shop. Our truck was keyed from tail light to headlight when it had less than 400 miles on it. The first thing that goes through your head is its not gonna be the same as when you first bought it. We were obviously very upset but were immediately at ease as soon as we walked in the Body Shop office. Everyone in that office, Les, April and Ed specifically, were absolutely wonderful. They explained the process and kept us informed on the status of the repairs. When we picked up the truck, Les came out and went over the entire estimate and went over everything that was done in great detail. The work was beautifully done - you can't even tell the side of the truck has been repainted. A month or so later, my Jeep was hit. When I called to let them know what happened and that I was bringing the Jeep in, the first thing April asked was if everyone was okay and made sure my family wasnt hurt. Again, I felt at ease. Once the insurance company came out and wrote the estimate, Les called and went over the estimate with me and let me know what was going to be done. I was updated regularly with the status and when I picked it up, I was ecstatic. It looked great!!! I must say, everytime you walk in the their door, you are greeted with a smile and treated like famiy. April is a sweetheart, Ed is so very helpful and Les helps you realize that everything is gonna be alright - he takes care of everything. Les, April and Ed took what would generally be a bad experience and made it quite pleasant. I will recommend this shop to anyone and everyone I know. More

Our new Explorer had some touch up work needed on the roof. More than likely it came from the factory with the defects. Consider the location (roof) they did about as good as anyone could do. We were roof. More than likely it came from the factory with the defects. Consider the location (roof) they did about as good as anyone could do. We were very disappointed that there what is called over spray on several areas. We also had to go back and get another part for one of the luggage racks covers they damaged. The part held on one of the covers and the cover flew off while going down the road. My advice is to be sure you check your vehicle out before you leave their location if you have paint work done. I'm not sure if I would ever take our vehicle to them is we had to pay for the work. Right now they would not be my first choice. More

Since I am a female, sometimes it is very intimidating to bring your vehicle in for service or to be diagnosed for a problem. I had a noise in my rear end of my vehicle(Explorer). I called the service dept. bring your vehicle in for service or to be diagnosed for a problem. I had a noise in my rear end of my vehicle(Explorer). I called the service dept. and the service manager was extremely helpful and re-assuring.He answered all my questions and was in touch with me at least 2 times to keep me informed as to the status of my auto.I believe the service manager was filling in for an absent advisor? When I picked up my auto he explained in detail everything that was done to my car and recommended my next service appointment for scheduled maintenance. When I left I felt very confident that the problem was fixed with new tires (the noise was from tires that were out of round) I was treated courteously and I feel very honestly. More

I needed to get my car inspected and was in the downtown area of Richmond near Broad and Staples...someone had told me Richmond Ford services vehicles other than Ford so I decided to give it a try! What a p area of Richmond near Broad and Staples...someone had told me Richmond Ford services vehicles other than Ford so I decided to give it a try! What a pleasant surprise I had...their service department was super friendly and not only that the actual owner of the store came out and greeted me! Talk about great service. They were wonderful to work with now I'm always going to take my car in for service at Richmond Ford and my next car will most likely be an Escape Hybrid from Richmond Ford as well...Thanks guys! More

Last month my son wrecked my truck for the second time this year. The first time it went to a differnt shop but this time they towed it into richmond Ford. I got to say that the service was really good. T this year. The first time it went to a differnt shop but this time they towed it into richmond Ford. I got to say that the service was really good. Those people are really nice to work with - so friendly and helpfull - almost make you feel like family. The body shop made my truck look like it was brand new. It was worth every cent to get such a good job done. Richmond ford isn't real close to home, but next time I buy a new truck or car it will definitly be from them. It is hard to find dealers like them these days. More

I recently went to Richmond Ford for their Quick Lane service. I was greeted by Kevin who was very efficient and friendly. I was treated as a guest, not a number, and was kept informed of what was happ service. I was greeted by Kevin who was very efficient and friendly. I was treated as a guest, not a number, and was kept informed of what was happening with my vehicle. I enjoyed the new guest seating area and free coffee. The service was indeed quick. I will continue to bring all my service needs to Richmond Ford. More