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Richmond Ford Lincoln
Richmond, VA
1,263 Reviews
Ron and Jeanine Kody purchased Richmond Ford Lincoln in 2007 with the simple goal of becoming the best automotive retailer in Central Virginia. As a result of this commitment, Ford has recognized Richmond Ford Lincoln every year with their prestigious President’s Award for Outstanding customer satisfaction! We pride ourselves on providing the highest level of customer service before and after the sale.
Our monthly new owner seminar is just one example of our ongoing commitment to our customers. You can join us monthly to get reacquainted with your vehicle, answer any questions you may have, or simply visit with our technicians as they review your vehicle from the ground up!
We also believe sales gimmicks such as 'price guarantees' and 'above market trade values', mislead the consumer and do not build lasting relationships. Simply put, consumers want the best deal possible, not just the perception of a great deal! As a result, we have become the Largest Ford Lincoln dealer in Central Virginia. Thank you for considering Richmond Ford Lincoln, we hope you will visit us in person or online, because it does matter where you purchase. Richmond Ford... Driven By You!!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 1,263 reviews
June 03, 2021
Our business needed some new vans and Richmond Ford had what we needed. They treated us with respect and cordially!!! Great people, especially James and Chris what we needed. They treated us with respect and cordially!!! Great people, especially James and Chris More
by CSCS
Employees Worked With
Chris Burnette, James Craft
May 25, 2021
Shaakir Seedat is a long-time friend of mine and made the car buying process painless and simple. We spent nearly an entire Saturday test driving different vehicles and he made sure I was fully informed with car buying process painless and simple. We spent nearly an entire Saturday test driving different vehicles and he made sure I was fully informed with each truck we looked at. There was no pressure to make any sort of decision and he clearly and concisely laid out different financing options based on my budget. When it came time to buy a few days later, we spent nearly another full day discussing different options and worked out the plan that accommodated me best. I walked away with a great new truck and highly recommend working with Shaakir and the Richmond Ford Lincoln team. More
by Will_Hodges
Employees Worked With
Shaakir Seedat, Stephen Sturtz
May 25, 2021
I worked with Stephen to finalize the sale of my new truck and he was extremely helpful and accommodating. He went out of his way to help get my APR as low as possible and worked in a warranty within my truck and he was extremely helpful and accommodating. He went out of his way to help get my APR as low as possible and worked in a warranty within my budget as well. He made sure to emphasize that his goal is to help meet the customer's needs as best as possible as opposed to making the largest sale possible. I highly recommend working with him and the team at Richmond Ford Lincoln. More
by Will_Hodges
Employees Worked With
Stephen Sturtz
April 14, 2021
To all the guys at Richmond Ford Lincoln that made my purchase a success I would like to thank you all, from Chris Paulk to Justin (Bam Bam ) Turner to Dino and James Johnson Richmond Ford is my go to d purchase a success I would like to thank you all, from Chris Paulk to Justin (Bam Bam ) Turner to Dino and James Johnson Richmond Ford is my go to dealership for my auto needs this is my second truck from Richmond Ford thank you for everything . More
by Mjack844
Employees Worked With
DINO fAUPEL, James Johnson, Chris Paulk, Justin Turner
March 24, 2021
I’m rather belated with this review, however when we first purchased our truck we had a problem and Chris was outstanding to work with in all regards. I appreciated his communication and top notch servi first purchased our truck we had a problem and Chris was outstanding to work with in all regards. I appreciated his communication and top notch service. Sharla Pence More
by Sharlapence
Employees Worked With
Chris Jones
March 24, 2021
Kevin Chillin, can't say enough about him. I spoke with 4 other sales managers before I came to Richmond Ford. He was head and shoulders above all of the others. Kevin was friendly, very helpful, and someo other sales managers before I came to Richmond Ford. He was head and shoulders above all of the others. Kevin was friendly, very helpful, and someone who I could negotiate with in a friendly manner. It's quite simple, I would not have come to Richmond Ford to buy my Escape if it were not for him. Brandon was our salesman, and he was very friendly, informed, helpful, answered all of my questions, even called the next day to check on us. I highly recommend Brandon, and outstanding young man. More
by Dennis T
Employees Worked With
Kevin Chillin, Brandon Ferrera
February 24, 2021
Brandon Ferrara was my salesman. He was polite, efficient and seemed to know a great deal about the sales process. Buying my first car was a breeze thanks to Brandon! I recommend everyone buying a Ford throu and seemed to know a great deal about the sales process. Buying my first car was a breeze thanks to Brandon! I recommend everyone buying a Ford through him! More
by fergusonjordyn
Employees Worked With
Brandon Ferrera
February 24, 2021
James 'JR' Craft was the first the face I saw after a bad experience at Richmond Ford Glen Allen. I explained what happened & what I needed. Between him & Jaz they was able to get us in our Explorer XLT. The experience at Richmond Ford Glen Allen. I explained what happened & what I needed. Between him & Jaz they was able to get us in our Explorer XLT. They were very patient & understanding. More
by Cleve.
Employees Worked With
Jasmeet Singh, James Craft, Stephen Sturtz
January 14, 2021
Brad was patient and very helpful. His after sale care was as good as when he was making the deal. He made me feel he had my best interest at heart. was as good as when he was making the deal. He made me feel he had my best interest at heart. More
by Tekdiva
Employees Worked With
Brad Baker
