Richmond Ford Lincoln

Our new Explorer had some touch up work needed on the roof. More than likely it came from the factory with the defects. Consider the location (roof) they did about as good as anyone could do. We were roof. More than likely it came from the factory with the defects. Consider the location (roof) they did about as good as anyone could do. We were very disappointed that there what is called over spray on several areas. We also had to go back and get another part for one of the luggage racks covers they damaged. The part held on one of the covers and the cover flew off while going down the road. My advice is to be sure you check your vehicle out before you leave their location if you have paint work done. I'm not sure if I would ever take our vehicle to them is we had to pay for the work. Right now they would not be my first choice. More

Since I am a female, sometimes it is very intimidating to bring your vehicle in for service or to be diagnosed for a problem. I had a noise in my rear end of my vehicle(Explorer). I called the service dept. bring your vehicle in for service or to be diagnosed for a problem. I had a noise in my rear end of my vehicle(Explorer). I called the service dept. and the service manager was extremely helpful and re-assuring.He answered all my questions and was in touch with me at least 2 times to keep me informed as to the status of my auto.I believe the service manager was filling in for an absent advisor? When I picked up my auto he explained in detail everything that was done to my car and recommended my next service appointment for scheduled maintenance. When I left I felt very confident that the problem was fixed with new tires (the noise was from tires that were out of round) I was treated courteously and I feel very honestly. More

I needed to get my car inspected and was in the downtown area of Richmond near Broad and Staples...someone had told me Richmond Ford services vehicles other than Ford so I decided to give it a try! What a p area of Richmond near Broad and Staples...someone had told me Richmond Ford services vehicles other than Ford so I decided to give it a try! What a pleasant surprise I had...their service department was super friendly and not only that the actual owner of the store came out and greeted me! Talk about great service. They were wonderful to work with now I'm always going to take my car in for service at Richmond Ford and my next car will most likely be an Escape Hybrid from Richmond Ford as well...Thanks guys! More

I went to richmond ford to look at a new truck. I was looking for a base level truck, but they still treated me as if I was looking for the most expensive thing on the lot. The were very patient with me looking for a base level truck, but they still treated me as if I was looking for the most expensive thing on the lot. The were very patient with me while I made my decision. There was no pressure at all. I ended up with exactly what I wanted at a price I was very happy with. I thank all the Richmond Ford staff and management, they made my purchase experience a very pleasant one. I will recommend them to everyone. More

Ford certified pre-owned vehicles are the best value in today's market. The service and financing is the best of any dealer I have dealt with. I am totally satisfied with the total experience of doing bu today's market. The service and financing is the best of any dealer I have dealt with. I am totally satisfied with the total experience of doing business with Richmond Ford. I highly recommend this dealership to everyone. More

Last month my son wrecked my truck for the second time this year. The first time it went to a differnt shop but this time they towed it into richmond Ford. I got to say that the service was really good. T this year. The first time it went to a differnt shop but this time they towed it into richmond Ford. I got to say that the service was really good. Those people are really nice to work with - so friendly and helpfull - almost make you feel like family. The body shop made my truck look like it was brand new. It was worth every cent to get such a good job done. Richmond ford isn't real close to home, but next time I buy a new truck or car it will definitly be from them. It is hard to find dealers like them these days. More

I recently went to Richmond Ford for their Quick Lane service. I was greeted by Kevin who was very efficient and friendly. I was treated as a guest, not a number, and was kept informed of what was happ service. I was greeted by Kevin who was very efficient and friendly. I was treated as a guest, not a number, and was kept informed of what was happening with my vehicle. I enjoyed the new guest seating area and free coffee. The service was indeed quick. I will continue to bring all my service needs to Richmond Ford. More

My experience with Richmond Ford was wonderful! Friendly, knowledgable salespeople and to top it all off, I got to meet Ron Kody,the owner! I would recommend Richmond Ford to anyone who is shopping for a new knowledgable salespeople and to top it all off, I got to meet Ron Kody,the owner! I would recommend Richmond Ford to anyone who is shopping for a new automobile. You can't beat the service or professionalism at Richmond Ford More

We are very picky people in general. Our employment sometimes involve life your death situations. So we tend to look for detail oriented people to work with. Richmond Ford listened to what we wanted sometimes involve life your death situations. So we tend to look for detail oriented people to work with. Richmond Ford listened to what we wanted and did their best to see that we got what we wanted. We dealt mostly with management during our deal. To us buying a car is not just a walk in and drive out type of situation. If you are in the market for a new Ford car or truck I highly suggest you go in and don;t hesitate to ask for the General Manager Mr. Kody or the Sales Manager Mr. Dennis. That is where I started and it worked out good for us. You can even tell them I sent you. By the way, their location in the near West End of the city has easy access to all roads in and out of Richmond. The best part it is not much more than a mile from my home. More

It is very rare that I will provide the top rating to anything as I always feel there is room for improvement. However, over my 20 + years of dealing with Richmond Ford, I can honestly say they do improv anything as I always feel there is room for improvement. However, over my 20 + years of dealing with Richmond Ford, I can honestly say they do improve year over year. I can not recall ever having any bad experience with them and I continue to choose them first when shopping for a car, truck or for service of my automobiles. I have dealt with a few different sales people there and fine them all to be knowledgable, and very helpful in looking for the best deal for me. The service team keeps their commitments for appointments, advising when my car will be ready and they take time to explain what they need to do, have done, how it impacts the overall care of my car and the cost. I have even had the opportunity to work with some of the parts department team. Those folks are so friendly and act as those I am their only customer. The overall customer care I get from Richmond Ford keeps me going back to them. I never feel like I have been taken advantage of, or been given a raw deal. I have recommended Richmond Ford to my family and friends because I know they will get the best deal and great customer service. I can fairly rate them a 5 in all categories. More