Richmond Ford Lincoln

We were shopping for a late model or new Mustang & though paying cash & with a trade in, didn't have plans to buy on day we were there. However, our sales rep, Gary, was incredibly helpful & laidback though paying cash & with a trade in, didn't have plans to buy on day we were there. However, our sales rep, Gary, was incredibly helpful & laidback in working with us that we wound up with a beautiful Mustang which had virtually all of the options I wanted & within our budget plus change to boot! He also took time to show us all the car's features and synched our phones! This was the best car buying/shopping experience we've ever had- a far cry from Priority Toyota and Crossroads Ford whom I definitely would NOT recommend! More

Car shopping is not usually something that I enjoy. I dread being steamrolled by pushy salesmen. Gary was not that way at all. He was very laid back and helpful. He showed my husband and me what we req dread being steamrolled by pushy salesmen. Gary was not that way at all. He was very laid back and helpful. He showed my husband and me what we requested to see and he was upfront about the price they could give us. We had been to another car dealership earlier and the sales woman there would not even give us a ball park figure. Although we were originally looking for a used Ford Focus, the deal we were given on a 2013 was too incredilbe to resist. Chris in finance was great, too. He found us an even better interest rate than the one we were initally quoted. When it comes time to buy another car, I would definitely return to Richmond Ford. More

I was very happy with my sales experience at Richmond Ford (2013 Escape). Everyone there was polite and friendly. I felt I was able to negotiate a good deal that was comparable to the online shopping p Ford (2013 Escape). Everyone there was polite and friendly. I felt I was able to negotiate a good deal that was comparable to the online shopping prices, with no gimmicks or pressure tactics. Delivery was equally smooth. They offered the various upsells that I didn't really want (paint protection; fabric protection), but did not try to 'sell' me on them -- they offered, and when I said I wasn't interested, they moved on. The process was quick and efficient. Jason spent over an hour with us showing us all of the various features, pairing my cell phone, entering my home address, etc. He worked with us until after the dealership closed, and was very willing to answer all of our questions. He also followed up with me a couple of days later, and when I was in for service he stopped by and made sure I was being taken care of. Richmond Ford has done everything possible to make me a satisfied customer. I chose not to rate 'quality' yet, as my vehicle has had some issues that remain unresolved after 2 service visits. I blame this more on Ford than the dealership right now, and I know that the Service department is working hard to get the issues resolved. I'll save my service review for later once I see how long it takes to get my issues resolved. More

My wife located a truck like we were searching for at Richmond Ford. I stopped in one day and was met by Gary Dunn. I new in just a few short minutes that I had found the right salesman. He was kind and Richmond Ford. I stopped in one day and was met by Gary Dunn. I new in just a few short minutes that I had found the right salesman. He was kind and courteous without being pushy. He showed me the truck and I told him that my wife would have to come by the next day to check it out. As it were, the next day was Gary's regular day off, however, he assured me that if we wanted to look at it again, he would come in just for us. Gary met my wife the next day and she sealed the deal with Gary before i could get there after work. I knew when I arrived to sign paperwork that she was happy with the truck and with Gary. From the minute I met Gary, I knew that he was not the normal salesmen we have encountered at other dealerships. He was honest, sincere and was never "pushy". I would recommend that if you want to buy a new or used car, you need to stop by Richmond Ford and see Gary. If you don't, you have already made two BIG mistakes right off of the bat! Thanks Gary and Richmond Ford! More

We traveled 4.5 hours to purchase a new car and it was worth it. The staff was very accomadating to our 5 year old who stayed content the entire visit. Mr. Dunn was very polite and easy to talk to. We lov worth it. The staff was very accomadating to our 5 year old who stayed content the entire visit. Mr. Dunn was very polite and easy to talk to. We love our Roush!!! More

Excellent sales consulant, great price, they made the process of buying very smoth and easy. Great offers and incentives. Treated with respect and was willing to assist in any way possible to meet the n process of buying very smoth and easy. Great offers and incentives. Treated with respect and was willing to assist in any way possible to meet the needs of my family. Two thumbs up for. Richmond Lincoln Ford for treating me with excellent. Customer service. More

Sorry I do not have the names in front of me, but EVERYONE we worked with was professional,friendly and helpful beyond any other car/truck buying experience that we have had. Follow-up and genuine c EVERYONE we worked with was professional,friendly and helpful beyond any other car/truck buying experience that we have had. Follow-up and genuine concern for my special needs by Mr. Dunn was very much appreciated. Young man who handled the financing was personable and helful to expedite the process. Courtesy rep was thorough as was Mr. Dunn in explaing everything we needed to know about the new truck. This is our second vehicle we have purchased from Richmond Ford. More

I visited this Ford dealer to see if I can get a good deal on some used vehicles. Phillip Noel was the salesman who showed me the cars.He happened to show me a 2010 Camry which had a pricing that I could deal on some used vehicles. Phillip Noel was the salesman who showed me the cars.He happened to show me a 2010 Camry which had a pricing that I could not resist.I didnt have to think about anything else and took the car the same day.All the people were very friendly and they even gave sufficient discounts and at the end of the day it was the best deal that you could ever get. I would surely recommend this dealer to all my friends and relatives and would also go to them for my next car. Truly remarkable and one of the best in Richmond.I had visited a couple of other dealers but none of them were able to show me a good car with a reasonable price.Great job guys..And thank you once again !!! More

Richmond Ford was the easiest car buying experience we have ever had. There was no pressure at all. They gave us an awesome deal on the car we wanted. We also received great financing and a great warra have ever had. There was no pressure at all. They gave us an awesome deal on the car we wanted. We also received great financing and a great warranty! Gary Dunn was a wonderful sales associate to work with because he took us right to the cars we wanted to see and did not try to sell us anything else. Everyone in the dealership was very friendly and did their best to give us the best possible price for the car we purchased and our trade in. We will most certainly be buying our next vehicle through Richmond Ford and recommending them to all of our friends. Brent and Sheri Stephens More

I was first contacted by Derrick while I was on their web site and I asked a question. Derrick answered all of my questions and I set up an appointment to look at some Ford Fusions. My wife and I were warmly site and I asked a question. Derrick answered all of my questions and I set up an appointment to look at some Ford Fusions. My wife and I were warmly welcomed. After a while Darrick introduced us to Mr.Dunn. Mr.Dunn was very knowledgeable about the Ford products. We picked one out and went for a drive. My wife and I both liked the car. We then talked about the deal. I must say it went very smooth and without pressure. My wife was not sure that she was ready to trade. Both Mr Dunn & Mr. Jones suggested that we take it home overnight. We drove around most of that day. By the time we arrived at home we had decided that the Fusion was home to stay. The next day we went back to Richmond Ford and completed the paperwork. This car is for my wife and she is a happy camper. If you are looking for a good no pressure place to buy a car Richmond Ford is the place. Mr.Dunn and Mr.Jones are good people and a pleasure to work with. Jerry & Sandi More