Richmond Ford Lincoln

I went in to buy a new Ford Focus, and Gary was extremely helpful. He helped me find the exact car I was looking for, and was able to get me a great price on it without me having to haggle. It was quick an helpful. He helped me find the exact car I was looking for, and was able to get me a great price on it without me having to haggle. It was quick and easy. The only reason I rated good instead of great on price was because I felt they came up maybe $100-$200 short on valuing my trade-in, but they found me incentives i didn't even know I was eligible for, and I got a new car at a great price. I drove from Virginia Beach to Richmond because the dealership had such great reviews, and I was not disappointed. More

The staff at Richmond Ford was very courteous and friendly. They worked tirelessly to get me in the vehicle I wanted, and addressed any my concerns in a fast fun and friendly manner. friendly. They worked tirelessly to get me in the vehicle I wanted, and addressed any my concerns in a fast fun and friendly manner. More

Richmond Ford provides top notch service. The employees all go out of their way to take care of their customers. The shuttle service is fast and convenient, and the service is fast and professional. I es all go out of their way to take care of their customers. The shuttle service is fast and convenient, and the service is fast and professional. I especially like the fact that they will let you talk with a service tech or manager -- and not just screen you out with an adviser. Kent in particularly has gone above and beyond my expectations both in providing service and in working with Ford Technical to try and address design issues which don't have an immediate fix. These guys are the best. More

We drove 2 1/2 hours to Richmond Ford because of two reasons. 1. They had a specific make, model and color of a car we had been looking for. 2. The positive reviews on Mr. Gary Dunn on the website were reasons. 1. They had a specific make, model and color of a car we had been looking for. 2. The positive reviews on Mr. Gary Dunn on the website were very impressive. We were not disappointed! Mr. Dunn not only made us feel at ease, he had a profound knowledge of the year and model of every vehicle we inquired about. Buying a car can be very stressful, but with Mr. Dunn it was not bad at all. He was straight forward and honest with us about what could and could not be offered in the deal and why. He took his time and made us feel like he was really looking out for us. He demonstrated that he wanted this car buying expereince to be the best one we had ever had. He did not fail! When any problem arose , Mr. Dunn was right on it. We are very pleased with our experience with Richmond Ford and Mr. Gary Dunn. We encourage anyone who is looking for a new or used vehicle to visit Richmond Ford and ask for Gary! More

Very friendly and curtious with no heavy sales pressure. Competitive pricing, of course great Ford products. Sales staff very helpful and knowledgeable. Able to answer all my questions or found answers qu Competitive pricing, of course great Ford products. Sales staff very helpful and knowledgeable. Able to answer all my questions or found answers quickly. More

I purchased a truck from Richmond Ford about a year ago I purchased a truck from Richmond Ford about a year ago and was very pleased with not only the sales staff but the service dept. also. i just recentl I purchased a truck from Richmond Ford about a year ago and was very pleased with not only the sales staff but the service dept. also. i just recently went back to get my ford ranger serviced and decided to look around at their inventory and Mr. Dunn was the salesman i talked to. He showed me several vehicles and when i decided i wanted to trade my Ranger he was very helpful in finding me the truck i wanted for my wife. Mr. Dunn was very knowledgeable about the truck and showed us how everything worked. I could not be more satisfied with this dealership. They really go the distance to make sure you are satified. More

The dealer as a whole was excellant. Specifically, the salesman, Gary Dunn was were helpful, friendly and caring. He went out of his way to work with us to get the vehicle we wanted and needed. The finan salesman, Gary Dunn was were helpful, friendly and caring. He went out of his way to work with us to get the vehicle we wanted and needed. The finance representative was equally helpful and friendly. I would not hesitate recommending Richmond Ford, especially Gary Dunn to anyone. I have credit issues and they treated me fairly and assisted me in working through them. I have had previous dealings with those buy here, pay here dalers and the experience has not been good. I got a much better vehicle for less money and an excellant waranty on top of that. More

The salesman was polite and courtesy. The salesman provide information about the types and models of automobiles. He worked within my finanical range by helping me pick a car that I could afford. He a provide information about the types and models of automobiles. He worked within my finanical range by helping me pick a car that I could afford. He also made me feel at ease and comfortable about the decision to get a car.I also thank the people that helped me along with the sales representative. More

My salesman Gary Dunn was awesome. No BS, no games. He was sincere and patient and I would recommend that anyone dropping by Richmond Ford ask for Gary. Richmond Ford overall was a solid experience, had s was sincere and patient and I would recommend that anyone dropping by Richmond Ford ask for Gary. Richmond Ford overall was a solid experience, had some questions on price but they ultimately delivered and my Ford Edge Limited is a great car. Make sure you check out Richmond Ford, top notch in customer service. More

I bought a 2012 Ford F250 Lariat Crew Cab FX4 and I am very happy with my truck!! It is completely loaded out with everything!! very happy with my truck!! It is completely loaded out with everything!! More