Richmond Ford Lincoln

Richmond Ford Collision Center couldn't have been better to work with. I had a fender-bender 100 miles into a two-week trip to Florida. I called the Collision Center as I was headed back to Richmond, better to work with. I had a fender-bender 100 miles into a two-week trip to Florida. I called the Collision Center as I was headed back to Richmond, and when I got there, the paperwork was already filled out (between them and my insurance company,) and they called the car rental agency to come get me, and I was back on my way. Got back into town two weeks later; my car was ready, and it looked like new. At the counter, I discovered I had left my wallet at home (I owed them the deductible amount which my insurance hadn't covered,) and Chris Jones, my service rep, volunteered to drive me down to my house to pick it up. Way beyond the call of duty, and greatly appreciated. More

MR. DUNN WAS HELPFUL FROM THE START, BUT HE WAS NOT OVERPOWERING IN TRYING TO SELL A CAR. HE WAS VERY KNOWLEDGEABLE EVEN WITH THE C-MAX WHICH IS FAIRLY NEW. MY WIFE AND I WERE TREATED AS IF WE WERE LON OVERPOWERING IN TRYING TO SELL A CAR. HE WAS VERY KNOWLEDGEABLE EVEN WITH THE C-MAX WHICH IS FAIRLY NEW. MY WIFE AND I WERE TREATED AS IF WE WERE LONG TIME CUSTOMERS DESPITE THIS BEING OUR FIRST FORD PURCHASE. More

We purchased our "new to us" car from Phil this week and it was a great experience. He helped us find the perfect car to meet our needs. The car was obviously well taken care of, and Richmond For week and it was a great experience. He helped us find the perfect car to meet our needs. The car was obviously well taken care of, and Richmond Ford did an excellent job getting it ready for us and helping us feel comfortable that we were buying a reliable car. We felt like we got a fair deal and are looking forward to doing business with Phil again when we need our next car! More

While getting a new car is exciting, actually buying a new car is brutal. Richmond Ford and Gary Dunn have taken all the stress out of purchasing a new car. They treated us with respect and intelligence new car is brutal. Richmond Ford and Gary Dunn have taken all the stress out of purchasing a new car. They treated us with respect and intelligence. When we picked up our car, Gary went over every inch of the car to be sure that the two of us-techno weenies that we are-understood all aspects of the new car. Wow, such knowledge and patience he has. Richmond Ford was recommended to us by a friend who bought from them last year. Now we can turn around and recommend them to others. It's a great place to buy a car. Bravo to Richmond Ford and Gary Dunn. More

I love everyone that helped me out. I felt apart of the Ford/Lincoln family. I just want to say thnak you to all. Special thanks to Gary and Chris. Ford/Lincoln family. I just want to say thnak you to all. Special thanks to Gary and Chris. More

I am a no haggle type of person and simply wanted to purchase a vehicle and leave, I went in with specific vehicle details, jose and victor accomdated my request and found what i was looking for, i purc purchase a vehicle and leave, I went in with specific vehicle details, jose and victor accomdated my request and found what i was looking for, i purchased the vehicle at an awesome price and left. this is exactly the way i prefer to do business and they did it to a T. of course nothing is ever perfect but everything within their control was done professionally. More

I traded in my 2008 ford edge in September 2013. My ford edge was purchased at Universal Ford and it was the best car ever! So sad to see it go. The 2013 color selection for ford explorers was less than e edge was purchased at Universal Ford and it was the best car ever! So sad to see it go. The 2013 color selection for ford explorers was less than exciting but I chose the dark green. The amount of cup holders and the placement of the existing ones is not ideal for a mother running small children around. I traded my edge for a 2013 explorer from richmond ford lincoln because universal did not have any colors other than black and brown. Richmond ford lincoln was not a great sales experience. The lack of expertise on the electronics of the explorer was obvious. Since my purchase of this vehicle my factory tires lose air, the electronics on the vehicle are not working properly and the key less entry has had to be replaced. The voice activation would not recognize anyone's voice commands that attempted to use my vehicle. The sensor that is supposed to detect your request to lock, unlock, open rear hatch or panic button have never worked properly. You always had to be within 20 ft of the car and maybe it would work. i took it in for service to address these issues. After the upgrade of the electronic system, installation of a new key less entry pad in the door, the service person assigned to my car, Mike, tells me that the sensor is fine in my car, the keys unlocked, locked and the panic button all worked fine for him. It was in the spec of the vehicle. Being he is the expert, I trusted him, I was wrong. I had to take my vehicle back to have the framing around the door where the key less entry was replaced fixed as they did a poor job putting things back together. At the time of this service request, I told Mike, how I felt there was still something wrong with the sensor that engaged the actual key to unlock, lock, panic my car. I wanted to show him, he said they would test it out but based on my last visit it was within spec, essentially dismissing me. I returned two days later to pick up my car after receiving a message that it was fixed and the key lock and unlock work just fine. I arrive at 5:30 to find not enough technical service staff on site to manage the amount of customers coming in. There was only one service tech available and he had no back up to help me, he had to help other customers before he could consider walking away from his desk, yes, that is what he told me. I then asked the front desk woman if she could test a theory, she grabbed some keys for some other explorers that were on the lot. We went to test the panic button to see how far away they would register the request when you hit the button on the key. I then pulled my vehicle in the same spot and began hitting the panic button, it did not work!!!!! I then tried to get a ford employee to come see what I was experiencing and trying to convey to Mike. I had to beg them, ask for the GM before anyone would humor me. All I wanted was someone from this establishment to witness what I kept having troubles with. I was nice at first and then just got fed up with the lip service, oh we will tell Mike, etc. No one wanted to leave their station to just witness my experience. I explained that I had already done that and he HAD DONE NOTHING TWICE!!! Finally I was able to get the only service tech they had on site to test it in my presence and finally, confirmed, I AM NOT CRAZY!!!! He could not make it happen either, no panic button came on within 15 feet of the car. So my theory is that Mike did not do his due diligence to inspect my car, he dismissed me when I attempted to give him a visual of my steps to see what I was experiencing. I am so dissatisfied with this service department that I would like to transfer my warranty and extended payment of the lifetime oil changes, that I purchased when I bought this vehicle to Universal Ford. In general I am dissatisfied with the entire dealership, they lack in customer service and are just there to make a buck! Once you actually purchase a vehicle they check out. I won't ever bring them my business again! They should not get 100% positive feedback. More

We have brought car and truck from Gary and he is a very nice, and when we ask question he answer Gary is a great saleman I when we buy a car or truck there we will want Gary. And he did not try to be like nice, and when we ask question he answer Gary is a great saleman I when we buy a car or truck there we will want Gary. And he did not try to be like the peoples at Sheehy Ford. Thank Gary Dunn More

When I was shopping for a new car, I found an SUV on line so I went down there, that's when I met Gary Dunn. He let me test drive the SUV that I was interested in. But once I was there he showed me a Fusio so I went down there, that's when I met Gary Dunn. He let me test drive the SUV that I was interested in. But once I was there he showed me a Fusion AWD...I didn't even know there was such a thing! When I drove it I feel in love. The whole buying experince was "pain free" ; I have to say I have always "hated" dealing with the whole buying a car thing! You know the games the sales people and managers play? NOT SO, with Gary Dunn and Richmond Ford. They told it like it was, they listened to my needs and wants. No games. While my husband and I waited for our car to be ready to take home, we sat and watched how the staff interacted with each other and their clients. There was this couple there with a child and they had been there for a while. The owner started talking to the child and asked the child to follow him into his office and the child did. When they went in there the owner gave the child a toy car to have; the childs face was "priceless" my husband and I looked at each other and said that was impressive. They do care about customer service, it was important to Richmond Ford how the customer's experince was...no matter the age! Since I bought my car, I have taken it back for oil changes and have been very happy with the service department as well. But yesterday I was again reminded of how much "I LOVE my car"! With the snowstorm we just had. I had worked a nightshift at UVA Medical Center; when I left, the roads were covered with snow. There where downed trees and powerlines but I was determined I was going to get home. It took me 3 hours to travel 43 miles because of the trees being down. But without any hesitation my fusion brought me home safe and sound. Where others had sled off the road or couldn't make it up the steep hills...my Fusion DID! When I walked into the warm house I kissed my husband, told him how awful the roads were and "I am glad to be home" and "I LOVE MY CAR"! And I was going to send Gary Dunn an e-mail and "THANK him again"! So, YES if you are shopping for a new or used car, Go to Richmond Ford, you WILL be glad you did. No games just Good Service! More

Our Experience at Richmond Ford was wonderful. A special thanks to Gary Dunn i have bought several vehicles and He is by far the best salesman I have had..He was very nice and made us feel comfortable. He i thanks to Gary Dunn i have bought several vehicles and He is by far the best salesman I have had..He was very nice and made us feel comfortable. He is very down to earth and that is a great quality in a salesman . I would recommend him to anyone and Richmond Ford. Also the finance gentlemen was wonderful. More