Richfield Bloomington Honda - Service Center

Excellent customer service! Your Service Advisor Mike West was very friendly, knowledgable and provided excellent customer service for my 1997 Honda Civic! Thank you Mike for hel Your Service Advisor Mike West was very friendly, knowledgable and provided excellent customer service for my 1997 Honda Civic! Thank you Mike for helping me on Monday, August 8th, 2016!!!! More

Repaired AC unit. Great service, beautiful facility. The service rep was very helpful, and the service technician was able to find and fix the problem within a few hours. They offer free beverages, and The service rep was very helpful, and the service technician was able to find and fix the problem within a few hours. They offer free beverages, and a free shuttle service if you do not want to wait at the dealership. More

Excellent service level Communication, politeness and openess are all top notch. Comparatively, I've used Feldmans when I owned a C300, RB Honda far outshines that dealership Communication, politeness and openess are all top notch. Comparatively, I've used Feldmans when I owned a C300, RB Honda far outshines that dealership in regards to the 3 areas noted. More

Great service rep Peterson Great service rep & timely completion all went well very satisfied. I just had an oil chg there is not much to say. This requirement is very frustrati Great service rep & timely completion all went well very satisfied. I just had an oil chg there is not much to say. This requirement is very frustrating More

Routine maintenance Always very friendly and good to work with. Calls and explains any issues found during inspections. Appreciate the drop off and pick up from work wh Always very friendly and good to work with. Calls and explains any issues found during inspections. Appreciate the drop off and pick up from work when needed. More

Scheduled Service Friendly staff, prompt service.....I always use RB Honda.....bought the vehicle there and will remain committed to your dealership. Fortunately I won Friendly staff, prompt service.....I always use RB Honda.....bought the vehicle there and will remain committed to your dealership. Fortunately I won't be in the market for a few more years because I am CRV fan. More

Very accommodating! I left my car there when I went out of town for a work trip. I was supposed to pick up on Friday. My flight was delayed and I would not get to the d I left my car there when I went out of town for a work trip. I was supposed to pick up on Friday. My flight was delayed and I would not get to the dealership until 6:15 (they close at 6 on Fridays). I called them from the airport and they were willing to wait for me so i could pick up my car and have it for the weekend. They are very thorough in their communications, do great work and I would highly recommend! More

Very comfortable, customer service oriented experience! the waiting room is newly updated as is the entire dealership. I'm not used to seeing a little café but it was a nice surprise. I was also very happy the waiting room is newly updated as is the entire dealership. I'm not used to seeing a little café but it was a nice surprise. I was also very happy to see charging stations available for my phone. I was there for nearly 2 hours, which was also told to me at the beginning of my appointment, and it flew by. Thank you! More

Overall a great experience In general rob Honda does a great job. The one issue I have had is extra long wait times for work to be completed. This particular visit was estimated In general rob Honda does a great job. The one issue I have had is extra long wait times for work to be completed. This particular visit was estimated for 1.5 hours but took 2. On a previous visit it was supposed to take 1 hour and took 2. And after that visit I had to come back earlier than expected because my break pads were not installed correctly and wore out after just over 2 weeks. This problem was never addressed. More

Starter It was a good experience except since I bought the car no one can tell me how to use the remote starter properly. It is frusterating. It was a good experience except since I bought the car no one can tell me how to use the remote starter properly. It is frusterating. More