Richfield Bloomington Honda - Service Center

Battery replacement I’m leasing a 2016 Honda CRV, the battery died after 2 1/2 years so still under warranty. I had a very dificult time getting in touch with the service I’m leasing a 2016 Honda CRV, the battery died after 2 1/2 years so still under warranty. I had a very dificult time getting in touch with the service department or getting a return call but understood as there was a severe cold snap. The service scheduler was finally able to get someone to come and jump start my car which I did appreciate. However the employee I saw at the service department was not helpful and very condescending. He never introduced himself and looking at my receipt he gave only his first name, Ryan which was probably intentional as he was aware how unhappy I was with him. He refused at first to replace the battery and only begrudgingly did it when the car wouldn’t start. In the past I never had any problems with the service department and found everyone almost over eager to please but as for Ryan maybe he was just having a bad day but I certainly hope to have no further encounters with him. More

General Maintenance - 2019-01 Typical as expected from Richfield Bloomington Honda. Service technician most professional. Service was completed in anticipated time. Sometimes simpl Typical as expected from Richfield Bloomington Honda. Service technician most professional. Service was completed in anticipated time. Sometimes simple basic reasons respond to the question at hand. No more need be expressed. More

Best service anywhere I can come in anytime and get the best and quickest service! I talk to Randy Doncaster - he is THE BEST!!! Always pleasant and fun! I can come in anytime and get the best and quickest service! I talk to Randy Doncaster - he is THE BEST!!! Always pleasant and fun! More

Overall experience good. Been dealing with this group for many years. having leased 4 cars from them. My 1 bad exp. was w/a younng male Advisor, who wouldn't believe what I to Been dealing with this group for many years. having leased 4 cars from them. My 1 bad exp. was w/a younng male Advisor, who wouldn't believe what I told him was wrong with the car. I'm an older female - what do I know? The next week I was back. talked with a more astute Advisor. SHE believed me. Problem solved! More

Very good service! The service was fast and Robert was very helpful and very understanding! He worked with me to have my car ready on time as I was on a time schedule. The service was fast and Robert was very helpful and very understanding! He worked with me to have my car ready on time as I was on a time schedule. More

Flawless These guys provided excellent service every step of the way-scheduling an appointment was very easy and convenient, their facilities were very clean a These guys provided excellent service every step of the way-scheduling an appointment was very easy and convenient, their facilities were very clean and inviting, their sales staff were very friendly and professional (Ryan was especially great to work with-great sense of humor), and while I was informed of other services that were recommended for my car- I didn’t feel pressured to have any extra work done. Overall, I felt like these guys provided me with the best service possible. More

Service ignored This dealer is the high priced option. I also feel that they are a bit shady in not really telling the customer all of the price options instead usi This dealer is the high priced option. I also feel that they are a bit shady in not really telling the customer all of the price options instead using code words like service A and not telling the truth. Maybe I should use Hopkins Honda next time! More

Disappointing Service Dept I bought my Ridgeline from them, Nick Reuss salesman was awesome. Honest straight forward and easy going. ZERO pressure. Finance lady was awesome also I bought my Ridgeline from them, Nick Reuss salesman was awesome. Honest straight forward and easy going. ZERO pressure. Finance lady was awesome also! Now service is another issue. I emailed 3 times for a quote on 105k service (which is major on a Honda) had salesman push from his end as I wanted to give them my business after having a good buying experience. Finally I got some young man to send me a quote for said service and it was "astronomically high" almost 3 times higher. I verified this when I tried other Honda dealers in the area. Now I'm not "Joe Consumer", I was a rep for BMW of NA for many years and I specialized in CSI (Customer Service Index) and was in charge of treating customers as people not numbers. But this young gentleman took it upon himself to inform me of what he thought I needed not actually what was recommended. I called him out on this via General Mgr but took my Ridgeline to Luther Hopkins Honda for service and it was a 100% + better experience. Overall sales staff seems good but service is failing badly. Insist on good service! More

Great Customer Service Ryan Kurilla was my service advisor and he was wonderful to work with. I had previously been told I had to have an appointment for regular service, bu Ryan Kurilla was my service advisor and he was wonderful to work with. I had previously been told I had to have an appointment for regular service, but Ryan was able to get me in without an appointment and he took care of everything during my visit. I look forward to working with him every time I return! More

Recall airbags replaced, oil chug, tires rotated service person helping to make appointment for recall air bags and oil change was very helpful in makeing the appointment. Because I woul be waiting service person helping to make appointment for recall air bags and oil change was very helpful in makeing the appointment. Because I woul be waiting for my car they had me bring it in at 6:30am. They didn’t have it completed until 10:30am. 4 hours is a long time to be waiting for them to complete these tasks. I was told 45min for recall parts to be replaced and approximately 45 min for oil change. So, why was I sitting there for four hours without an explanation. This the only complaint I have with them - that excessive waiting time. I hoping it was a one off situation. Otherwise, all the people I encountered were courteous and friendly, and the facility was very clean. Nice place to take your vehicles. More