Richfield Bloomington Honda

Excellent Customer Service I was shopping around for a Honda Odyssey EX-L. I had done all my research and was sure on what I wanted to buy. As soon as I spoke to Kevin, I knew t I was shopping around for a Honda Odyssey EX-L. I had done all my research and was sure on what I wanted to buy. As soon as I spoke to Kevin, I knew this is the guy I am going to buy my car from. Kevin was extremely professional, friendly and never pressurized me into buying anything I did not need. He listened to my needs (I have a disabled kid and needed to convert the minivan). He was very friendly, and respectful of my situation and my needs. He delivered me the car on the day I needed and for the price I needed. Even if I had to pay 500$ more, I would go and buy a car from him again. Absolutely the best guy to buy a car from !! More

Sales Kevin helped us purchase our 2014 Pilot. I couldn't be happier with the service he gave us. He quickly established a trusting relationship with us. Kevin helped us purchase our 2014 Pilot. I couldn't be happier with the service he gave us. He quickly established a trusting relationship with us. He was friendly and informative. I will definitely buy the next car from him More

Purchasing a new vehicle was a pleasure - thanks Val! Past vehicle purchases have had an element of discomfort and apprehension associated with the process from start to finish. I knew we wanted a 2014 Pi Past vehicle purchases have had an element of discomfort and apprehension associated with the process from start to finish. I knew we wanted a 2014 Pilot Touring model. I emailed various dealers for e-quotes stating I would be purchasing the best proposal within 24-48 hours. Although most responses are automatically sent, Val immediately called me to personally extend a better offer and to assure me that she wanted my business and would work with me to get my business. The other 7 dealerships contacted me but not one said they wanted my business or would work with me. In addition, she was warm and engaging on the phone and in her emails to me without pressuring me. I felt as though I was working with a long time friend - someone I could trust. Although I felt I got a great deal, more important, I felt comfortable during the entire transaction. I highly recommend working with Val. She will do what it takes to earn your business. I'm Honda loyal, now I'm Val loyal. Katie J 4/28/2014 purchase More

Respectful and friendly with no-hassle service. I needed a car this Spring but had a limited budget. I trolled the internet for weeks looking for just the right car for my price range. One day I I needed a car this Spring but had a limited budget. I trolled the internet for weeks looking for just the right car for my price range. One day I found a used Honda Civic SI at RB Honda......just the type of thing I was looking for. The price seemed right so I inquired online. I got an immediate response from Paul Loso the next morning. He said, "come take a look and have a test drive. I'll have it waiting for you." I drove out to RB Honda that next Saturday afternoon and sure enough. Paul had the car spiffed up and ready for a test drive. I knew that I wanted to try and buy the car within the first 10 minutes. It was clean, rode great and the engine softly hummed like a champion. I decided quickly that I needed to pounce on this car before someone else did. Paul took me in and introduced me to Chip Richards in Financing. My case was slightly challenging and Chip and Paul worked all afternoon to get me financed with a deal I was happy with. Looking around the dealership, I could tell that the salespeople treated everyone the same whether they were spending $5K or 50K. Paul and Chip worked on my account diligently and strategically. I walked away happy with a car that I could feel good about. After I drove the car for about a week, I got a call from Paul telling me that my "part was in". Come to find out, the rear wiper motor wasn't spitting out washer fluid that effectively. I hadn't even realized that it was broken and RB Honda was already there offering to fix it. They did so at no charge. It has been weeks now since I purchased the car and Paul still checks in to make sure I still like the ride. I will definitely consider buying my next car at RB Honda if/ when the time comes. However, I have a feeling my Honda is going to last a LONG time. More

Go see Kevin! My husband and I worked with Kevin Decaluwe to lease our CR-V EX-L. He made the process very personal to us and EASY. He gave very practical advice an My husband and I worked with Kevin Decaluwe to lease our CR-V EX-L. He made the process very personal to us and EASY. He gave very practical advice and happily answered all of our questions (of which I had plenty!). For awhile, I couldn't decide between the EX and EX-L, so he parked them right next to each other so I could jump from one to the other, back and forth, to help decide. He never made me feel crazy about it either! :) More

Great Customer Service Just walk in and right away I received a big welcome if they knew me from before ( It seems to me it was a very sincere and honest welcoming ) Bi Just walk in and right away I received a big welcome if they knew me from before ( It seems to me it was a very sincere and honest welcoming ) Bill Foye , was exceptional , took his time to listen to me and clearly understood my needs regarding the vehicle I was looking for . At no time I felt the sales pressure that I already experienced from other car dealerships. I was given a tour to their service department and introduced to some of the technicians , I was surprised that others within the services department were saying Hello to me. More

Stellar customer service Twice I have left my overhead light on in my CRV causing my battery to die. The service department and Kevin DeCaluwe who sold me my car have come to Twice I have left my overhead light on in my CRV causing my battery to die. The service department and Kevin DeCaluwe who sold me my car have come to my rescue both times. I don't know a thing about cars. The first time, Kevin drove over with the battery charger and got the car started. In the second instance, the service department did a thorough review of my battery and didn't try to sell me anything. the second time, my sound system locked up. I didn't know about the code to unlock it and apparently pushed buttons too many times and it had to be reset. Kevin came to my office, picked up the car, took it to service and returned it to me because he knew I had an important meeting at work and couldn't get away and I was about to drive 12 hours and needed a sound system. Richfield Honda offers exceptional customer service. They listen to what your issues are and are happy to deal with your problems of the day while doing what needs to be done to get your car in great working order. You couldn't ask for nicer staff. and they don't take advantage of you or make you feel stupid - even if you are about cars! Thanks Kevin and Richfield Honda - you saved the day! More

Good experience. No pressure on selling. Decent and honest. Will recommend to others. There is always room for improvement in every sector. So I recommend to keep up t No pressure on selling. Decent and honest. Will recommend to others. There is always room for improvement in every sector. So I recommend to keep up the good work and search for every single avenue to stay on the top. All the best ! More

A good dealership The reason why I give this a 5 star rating is because my dealer, Bill, was very helpful and patient. He was honest and gave us a reasonable price. I w The reason why I give this a 5 star rating is because my dealer, Bill, was very helpful and patient. He was honest and gave us a reasonable price. I would recommend this dealership because they worked with me and now I have an enjoyable car. More

RB HONDA MADE MY EXPERIENCE ENJOYABLE & EXCITING!!!:))) Purchasing a brand new car can be stressful and draining, too many decisions/options! RB HONDA made my experience exciting and enjoyable!!! The entir Purchasing a brand new car can be stressful and draining, too many decisions/options! RB HONDA made my experience exciting and enjoyable!!! The entire staff has been friendly and fun to work with!!! They made me feel like part of the honda family!!!! I would def refer all my friends and family to RB HONDA, especially Fred Hopps whom I had the pleasure to work with!!! He has worked long hard hours to answer all my questions, and find the perfect car to satisfy my needs!!!! From the parking lot to the test drive, Fred and the entire honda staff has made my purchase worth every penny!!!! What dealership/sales associate goes to work on their days off or contacts you after hrs just to make sure your satisfied ?!? Or even brings your car to your work on their day off just so you can have your new ride the same day and save you an extra trip!? Fred Hopps!!!!! He has truly gone the extra mile just to help make all the worth while!!!! Thanks again Fred and RB HONDA!!!!! I love my new set of wheels( 2014 honda accord V6) !!! And I look forward to continue you doing business with you!!!! Thanks for welcoming me to the honda family!!!:)))) sincerely , Kristin !!! More