Richfield Bloomington Honda

I have been dealing with this dealership for 14 years (purchased an Accord in 1999). I decided to get a new CRV in March. I just want to say that it was a very pleasant experience. Carmen is very knowled (purchased an Accord in 1999). I decided to get a new CRV in March. I just want to say that it was a very pleasant experience. Carmen is very knowledgeable and there was no sales pressure from her to purchase a new vehicle. She has answered all of my questions. She is very knowledgeable of the CRV and the delivery of my new vehicle was really fun! I also am a member of Costco and got Costco's price on this vehicle through their Car Purchase Program with another dealership and Richfield matched that price. More

salesman Jeremy Miner was very friendliy and not pushy at all and made me feel right at home. He went over all the models of the Honda CR-V i was interested in and took the time to understand what my needs w all and made me feel right at home. He went over all the models of the Honda CR-V i was interested in and took the time to understand what my needs were and what I was looking for in my new car. He went through the manuals and all the paper work with me, made sure I got the options I wanted and just plain made the overall buying experience comfortable and enjoyable and not intimidating at all. Heidi Swanson worked extreemly hard lining up the financing I needed and came through for me when two other Honda dealers and several other brand name car dealers would not extend me financing for a new car she went that extra mile for me and was not only able to get me financed but got the options I wanted financed, a higher trade-in price for my truck and a lower price on the car I was buying thanks to her hard work and persistence in trying to get me financed and the best deal possible. I highly recommend this team at RBHONDA.COM for all my friends next car purchase or lease and I know I'll be back when it comes time for my next car purchase. More

Bill Foye is the consummate professional, assuring that we had the right car at the right price. We will buy our next car from Bill. we had the right car at the right price. We will buy our next car from Bill. More

The Richfield Bloomington Honda team is friendly, knowledgeable and extremely competitive in terms of pricing relative to other dealers. I found them to be exceptionally easy to do business. Ron, m knowledgeable and extremely competitive in terms of pricing relative to other dealers. I found them to be exceptionally easy to do business. Ron, my sales associate, knows not only his own products but also those of his competitors - he's clearly a student of the industry. I strongly recommend RBH for your next vehicle purchase. More

I was very pleased with the service I received from Jeremy Miner and Richfield Bloomington Honda. I would recommend he and Richfield Bloomington Honda to anyone and everyone! Jeremy Miner and Richfield Bloomington Honda. I would recommend he and Richfield Bloomington Honda to anyone and everyone! More

After checking out all those "other hot deals" I see on T.V. --- I just keep coming back to RBH every time I need a new car ... and I couldn't even tell you how many other people I've sent over to I see on T.V. --- I just keep coming back to RBH every time I need a new car ... and I couldn't even tell you how many other people I've sent over to RBH -- They are without a doubt the best Dealership in town ... because they have the BEST people working there ! If you want to enjoy buying a car, go see these guys - If you want the best service in town, go see these guys - If you want to be treated as you treat your own friends, go see these guys -- Hey, just go see these guys .... You'll never regret it ! More

Best car purchase experience we have had in half a century! Kim bowers listened to our needs, provided information, accompanied us on test drive, pointing our features, etc. The deal we were offered w century! Kim bowers listened to our needs, provided information, accompanied us on test drive, pointing our features, etc. The deal we were offered was better than we expected. The paperwork went smoothly. Delivery was smooth. And, followup later is attentive. More

I recently purchased a 2013 Honda Fit Base from RB Honda, with Bill Foye acting as my sales consultant. Even from the very beginning RB Honda cultivated a friendly, no-hassle atmosphere, and I was never pres with Bill Foye acting as my sales consultant. Even from the very beginning RB Honda cultivated a friendly, no-hassle atmosphere, and I was never pressured into making any snap decisions or made to feel intimidated. I told Bill that I wanted to look at both the Fit and Civic models, and over the course of several visits Bill personally walked me through test drives and aided me in hammering out just what I needed out of my new car. Bill isn't the sort of salesman who plays games or strings you along -- he cares about finding the car that suits the customer best, and he is willing to take the time and effort to make the customer feel comfortable at every step of the process. Bill often called me from his home to provide information and work out details over the phone, and when it came time to make my decision he got me the exact car I wanted with the exact accessories I requested at a price that the competitors could not match. As a young man buying his first new car, other dealers either failed to take me seriously or overtly treated me as a lower priority, but Bill provided me with 5-star service, and treated me like a valued customer, on every occasion. I would readily recommend anyone I know to work with him if they're shopping for a new Honda. Other dealers might pay lip-service to customer satisfaction, but Bill Foye and RB Honda do in fact make it a core of their business practice. I could not ask for a better experience. More

We had a good experience purchasing our new car here. The staff were helpful without being overbearing, and they helped what is an overwhelming process and decision be a little more manageable. We would reco staff were helpful without being overbearing, and they helped what is an overwhelming process and decision be a little more manageable. We would recommend this dealership to others. More

This is an account of my family’s experience with Richfield / Bloomington Honda its Sales Manager Joel Jack. On January 25th, my wife called me at work to inform me that she had found the perfect us Richfield / Bloomington Honda its Sales Manager Joel Jack. On January 25th, my wife called me at work to inform me that she had found the perfect used Honda Pilot at Richfield Bloomington Honda and that she had contacted the salesperson at the dealership to confirm that the car was still in stock. The salesperson assured her that it was, and she wanted me to call our credit union and start working on financing for the vehicle. I knew she had spent the better part of two weeks doing research on vehicles and I was pleased to hear that she had found a vehicle she liked and was in our price range. I encouraged her to call the dealership one more time before dropping our kids off at daycare to make the drive from Lindstrom to Bloomington to test drive and likely purchase the vehicle. She did and again they assured her the vehicle was in stock and for sale. My wife dropped our two kids off at daycare and then proceeded to drive the 65 miles from our home in Lindstrom to Bloomington. She met the salesperson and he led her to the vehicle, which she hopped into. Another sales person than came running out stating that he had sold the vehicle two days previous. Needless to say, my wife was extremely frustrating and called me crying on her dive home. My wife works a fifty hour week as a pediatric nurse at Children’s Hospital in St. Paul and she sacrificed her day, not to mention put our kids in a paid daycare to drive out to your dealership. After I receive the phone call from my wife, I discussed the incident with a few of my teacher colleagues and they were as offended as I was by the incompetence of the mistake. At no time, did any of the staff at the dealership try to compensate my wife for her trouble. After school that day I called and asked to speak to the manager, and I was directed to Joel Jack. I explained the incident and Mr. Jack was incredibly defiant, relentlessly telling me it was a mistake and that I could come back out and buy a different car. He also told me that if I was in the neighborhood, we could stop by and he would fill up our tank. I explained that we lived 65 miles away. I sensed contempt in Joel Jack’s voice when I explained that a similar car at a similar price would seem reasonable. His voiced raised and he shouted that that was not going to happen, and that there were no other cars in the lot like the one we had interest in. He continued yelling, stating there was no way he was going to lose money on a car. I tried to convey the level of unacceptableness of his approach and even mentioned that I had talked too few of my colleagues about the reasonableness of my solution, to which he started manically yelling, “are you threatening me?” Over and over again, he was stating that I was threatening him. I never once threatened him. When I tried to interrupt he would say that he already knew what I was going to say, and would not let me proceed. I continually asked him how I was threatening him and he never responded, just continued shouting that I was. The conversation ended with me stating a threat would be me bringing him to small claims court to recoup the difference, if we bought a similar car at higher price. At that point he shouted that I was NOW threatening him (not sure what I was doing before) and hung-up the phone. A few days later, the same salesperson called us again and said that the car never sold and that if we wanted to come back out, we could now test drive it. I would never buy a product from a company that has a person in a leadership position like Joel Jack, just on principle. Google reviews have this dealer ship rated at 16 out of 30, with all other neighboring dealerships ratings in the mid-twenties. It seems like you have a culture problem at Bloomington Richfield Honda, and that always starts with the people in leadership positions. We ended up buying a brand new Ford Edge and had a great experience. So to conclude, my wife spent her day off on a wild goose chase that cost us time, money, and gas. It also had a harmful emotional toll on both of us. Your dealership represented every negative stereotype that exists about the auto industry. If I ever talked to a parent the way Joel Jack talked to me, my union would refuse to support me and administration would throw me out on my can. Sincerely, Frank More