Richardson Chevrolet Buick, INC.

Terrible buying experience Called this dealership on 03/12 to inquire on a vehicle. After only a few minutes I made an offer that was exceedingly fair. We were $300 off between Called this dealership on 03/12 to inquire on a vehicle. After only a few minutes I made an offer that was exceedingly fair. We were $300 off between their counter asking price and my offer. After speaking with my credit union, I called back to offer to finance it through their dealership instead to avoid the $300 difference. Before I could even get it out of my mouth, some terrible employee with Kmart level customer service named "Mike Volk" started rudely speaking over me, repeating the words "NOPE. NOPE. NOPE." over and over without allowing me to complete my sentence that I was willing to come up the $300, and simply finance it on-site instead of using my own financing. I have purchased over 45 vehicles in my life, all across America, and I have never once encountered such a DMV level of customer service. If he hadn't began speaking over me like a toddler, he'd have heard at the end of my sentence that I never got too, that I was going to just use their financing instead, and meet their asking price. More

Excellent experience! We drove over 3 hours to come to Richardson Chevrolet to look at a car, and it was worth every minute! We had been communicating with salesman Heath S We drove over 3 hours to come to Richardson Chevrolet to look at a car, and it was worth every minute! We had been communicating with salesman Heath Schmidt by phone and email, and he did not disappoint! He was incredible! There was nothing that surprised us about the vehicle, the price, or our trade-in vehicle. As much as possible was worked out prior to coming, so that there would be little to work out if we did want to buy the car. When we arrived, other staff helped out while Heath was busy with another customer. All of the staff was very friendly, helpful, and polite! When the decision was made to buy the car, Heath and his manager, Aaron, nicely worked with us on the final price, explaining everything as we went along. They made us feel completely comfortable purchasing the vehicle. I would highly recommend Richardson Chevrolet!! Thank you! More

Very trustworthy, honest and helpful. Will not find a more helpful group.They are all courteous and professional, yet give you the welcome that we all look for at a business. Will not find a more helpful group.They are all courteous and professional, yet give you the welcome that we all look for at a business. More