Richards' Motorcars

ABSOLUTE WORST VEHICLE BUYING EXPERIENCE IN MY MANY YEARS! RUNNNNN!!!!! HORRIBLE business! In a nutshell, What should have been one of the most exciting purchases turned into a month of Huge stress not to ment RUNNNNN!!!!! HORRIBLE business! In a nutshell, What should have been one of the most exciting purchases turned into a month of Huge stress not to mention inconvenience for those that I care for; all because, they didn't even own the vehicle (No title for a month that I had to make truck payment on)! FURIOUS over Dan Mogauro offering, "as a courtesy to you, we will take $150 off your warranty price". Of course, it wasn't taken off his Runner/registration fee $132.50 (which he didn't have to go anywhere for this-title sent in mail + registry program DRIVE on site) or his document/ prep fee $489.00 (most dealers charge around $225). Totally DISGUSTING!!! Seriously. that is the best you can do after a month of jerking me around-several dates given (to try to "appease" me) to be able to pick up my truck. In that month, never did the undercoating that was offered & promised done, no spare tire that I had to point out after their so many point inspection, blah, blah, blah. Much more Details to come. One of my worst life experiences EVER! More

STAY AWAY WORST EXPERIENCE IMAGINABLE ! On 06/23/2017 I put a deposit on a 2013 Cadillac Escalade EXT. I drove 163 miles the next day to look at the truck in person upon arrival to the dea On 06/23/2017 I put a deposit on a 2013 Cadillac Escalade EXT. I drove 163 miles the next day to look at the truck in person upon arrival to the dealership I was told they didn't have the paper work from the auction that they purchased the truck from and I wouldn't be able to take delivery of the truck for a week to 10 days. I agreed. After 10 days I was told by Dan there was a delay in the paper work it was going to be another week once again I waited another 10 days. Dan called me and said that the paperwork came in now we have to wait another week for DMV paper work. I didn't end up taking delivery of the truck until 07/21/2017. The only reason I waited a month was the fact that there was still factory warranty. I was told by Dan that there was still 2 months of basic factory warranty on the truck given the fact that it took a month to get the truck there was still one month of factory warranty remaining. On 07/21/2017 They delivered the Truck to me at the local DMV branch. upon driving the truck home I noticed several warranty related issues I immediately called my local Cadillac Dealer to have the needed repairs done. Greenwich Cadillac set up the soonest appointment they had on 08/01/2017 Upon arrival that morning I was told the vehicle warranty had expired 2 days earlier. The truck needed over $2,000 in repairs. I called Cadillac customer relations for help because the warranty was only two days out they declined any assistance in the repairs. I called dan and explained I was mislead on the length of the factory warranty. I asked that Richards motor cars participate in the repairs or take the truck back for a full refund Dan said he was going to talk to the owner Richard and get back to me. Several days later Dan did call me back stating Richard will not take the truck back or paricapate in any of the needed repairs. I have spent over $1,000 in Maintenance and repairs. The vehicle still needed an additonal $1,800 in repairs. After already overpaying for the truck and being so disgusted with this entire ordeal I SOLD the truck taking a $5,000 LOSS after only owning this vehicle less the 2 months. Its obvious once you leave this dealership your on your own they do not stand behind there vehicles ( I Paid $45,000 KBB Value was $42,600 So much for their value pricing ) Just found out today Massachusetts has a used car lemon law wish I knew that before I sold the truck. More

STAY AWAY UNLESS WANT TO PAY TO MUCH & BE LIED TO Bought a $32,100 car drove off the lot the issues started. I knew at that moment we should have taken the car back and got money back for lemon. We Bought a $32,100 car drove off the lot the issues started. I knew at that moment we should have taken the car back and got money back for lemon. We setup an appointment with the mechanic, took time to go down missing work and was told they “forgot” about appointment and the mechanic was busy. Not sure what is the problem but the mechanic clearly did not do his job. The front brakes were gone, the car made an awful squeaking noise, the console was broken and a latch was supposedly ordered which we did not received for 6 months. It takes a day to get the part in! The most disturbing part is when I took the car to my mechanic and after checking out the car he determined the rear brakes will need to be replaced. He also noticed as he was rotating the tires, the tires were facing in the wrong direction. We also needed a new battery after the battery was constantly dying. We were NOT been able to get the sticker because of the battery issue. We need to drive a variety of country and highway. Only it keeps DYING and we need to start all over again. I also had my renewal for the “Runner” but instead of extending the new renewal (which you said he could not do) and I paid $100 they did the registration for two weeks and I called the registry and they were surprised it was not extended a year rather I spent $100 for less than 2 weeks. I then had to go back that week to extend my registration that I paid you to take care of. Basically paid to much for car, got an awful trade value and was lied to over and over. Saying wanted to help, they kept putting off service until had car over 60 days. Then gave all service we had to pay our trusted mechanic (25 years with him). Lost faith in them when can't check cars and notice obvious problems AND TIRES FACING THE WRONG WAY! Dan went to owner who offered to buy car back, for much less of cours, and buy another car! I just wanted service in the first few months paid for. Out of $2000 in repairs he decided the fair thing was to give his cost for battery and labor cost if they did it. It is a high preformance sports battery and they claimed it would cost MUCH less than they claimed and $25 for labor. REALLY?? I saw invoice for bettery, they lie and cheat to make a sale. Never had a worst experience and lots of lip service with a smile. Very friendly but if you want to be treated fairly, forget about it! More

Blessed Saw an add on line for a Dodge Ram today. I called spoke to cheryl and she immediately got me a sales person. His name is Dan. Dan and i talked three Saw an add on line for a Dodge Ram today. I called spoke to cheryl and she immediately got me a sales person. His name is Dan. Dan and i talked three or four times today on my interest with the truck. I did the loan application on line once he received it he called me to go over it cuz i didnt put in a few things. Ya see he is working hard to help me expedite this so when my son goes tomorrow and loves it he already saw the picture and loves it. Dan called me back with the numbers. I told him what my deposit was. He was kind enough to do an electronic payment. He took his time. And now all the paper work is done so now he sends all his vehicles through a service check so he know s your getting a good vehicle. I am so pleased with the level of dedication all day. Susan Locigno East Boston. More

Awesome dealings The salesman Marc as well as the sales manager where a SUPER pleasure to work with. Service was above and beyond all expectations,! The best car bu The salesman Marc as well as the sales manager where a SUPER pleasure to work with. Service was above and beyond all expectations,! The best car buying experience EVER! Thank you..... More

Fantastic!! Mark and Dan were very personable and professional. They took their time and answer all my questions and concerns. I got an awesome deal on my infint Mark and Dan were very personable and professional. They took their time and answer all my questions and concerns. I got an awesome deal on my infinti. I'm so ecstatic with my purchase! More

Great Experience , Great Service Had a great experience from start to finish . Stopped by one night to look one of three nice Cadillac Escalades they had on their lot , and was met b Had a great experience from start to finish . Stopped by one night to look one of three nice Cadillac Escalades they had on their lot , and was met by Mark Riccio ,who is such a great guy, very straight forward and a man of his word. I took the truck for a test ride which went great , went home to think about it for the night with no pressure , came back the next day and negotiated a price with no hassles and was very pleasant . They have a new Manager there , Dan Mogauro who also was very helpful and a pleasure to deal with as I had also asked for a couple of mechanical services I requested for precautionary measures before I picked up the truck that were performed with no questions asked . When I picked up the truck I was pleasantly surprised by the attention to the Detailing both inside and out , not just washed , compounded and waxed , truck looked brand new. Also the mechanic they had on duty I believe his name is Rory , went over all precautionary mechanical and fluids and filters that were changed , which was great piece of mind . Very Happy . I would highly recommend buying a car or truck there . They have some high end vehicles with low mileage . Stop by and ask for Mark Riccio you won't be disappointed . More

Great price, great service, and very helpful! We dealt with mostly Dan and Luis for the sale of the vehicle and they were both as helpful and responsive as anyone could ever ask for. The deal hap We dealt with mostly Dan and Luis for the sale of the vehicle and they were both as helpful and responsive as anyone could ever ask for. The deal happened quickly because the price was right where it should have been. While we were waiting on the paperwork and registration, they were nice enough to drive it up to the graphics company to have it lettered which again helped speed up the overall process. Joe was very quick with the financial paperwork.. in and out of his office in 20-25 minutes. I'm not really sure what else anyone could ask for in a car dealership. Very clean and professional showroom. Helpful and polite sales people. Quick and knowledgeable financial staff. A big thank you to the entire team over there. More