Richards Honda

My appointment was for 9:00 am this morning for a recall, oil change and tire rotation. I was here early and after more than 1 hour and 45 min. I am still waiting. What's the purpose of an appointment? oil change and tire rotation. I was here early and after more than 1 hour and 45 min. I am still waiting. What's the purpose of an appointment? More

I'm 100% satisfied with my purchase of 2013 corolla and customer service I received. Just wish I could have gotten the mirror repair and the windshield replacement same day. customer service I received. Just wish I could have gotten the mirror repair and the windshield replacement same day. More

I recently purchased a Honda CRV from Richards Honda, and I would like to share my experience, which unfortunately had some significant drawbacks. While the overall process went relatively smoothly, there we I would like to share my experience, which unfortunately had some significant drawbacks. While the overall process went relatively smoothly, there were a few areas that left me dissatisfied and questioning the integrity of the dealership. I must acknowledge that they did have a good inventory of vehicles, unlike some other competing dealerships. Firstly, during the initial discussions, I was given an inaccurate estimate of the monthly loan payment. When I entered the finance office of the dealership, I was introduced to the very limited warranties they were offering and was suggested to purchase additional warranties such as oil change and tire rotation for four years, gap insurance, bumper-to-bumper coverage, etc., all for additional fees accumulated into my loan. It was disheartening to learn that the true payment amount was much higher than I had anticipated. I believe it would have been more transparent and fair if they had provided the exact payment information upfront, prior to me committing to anything or signing any binding documents. This lack of clarity made me question the reliability of their financial estimates. Secondly, one of the advertised incentives was only one year (maximum of two) of free oil changes. However, I was disappointed to discover that other brands, such as Toyota, offer up to two and a half years (maximum of five) of complimentary oil changes. Consequently, I was offered the option to add four years of oil change and tire rotation for an amount that was only slightly less than the out-of-pocket cost without any warranty. After discussing this with the financial agent and her supervisor, who realized the inconsistency, they confirmed that the complementary oil change was indeed offered for two years, making the additional highly suggested warranty unnecessary. Adding such unnecessary warranties to a 72-month loan seemed impractical. This situation further made me question the value I received with my purchase. Clear and consistent communication regarding incentives is crucial to ensuring customer satisfaction. Furthermore, approximately two weeks after taking possession of my new car, I received an alarming letter from my insurance company stating that my insurance policy had been rejected due to the car not being properly registered in the state. Concerned and confused, I immediately contacted Richards Honda to address this unexpected issue. Unfortunately, my initial call was met with a dismissive attitude from the dealership, as they disregarded the insurance company's notification, claiming it to be baseless. However, after conducting a thorough investigation, they eventually called me back to acknowledge their mistake. It turned out that due to the temporary registration status of my car and the fact that my insurance provider was All-State, this unusual situation had arisen. Furthermore, I would like to highlight a concerning issue that arose after we purchased the vehicle before we left the parking. One of the involved parties suggested that we provide a 5-star review, indicating that it would affect their end-of-year bonus, even if we were only satisfied with their performance and not with other aspects of the dealership. This request raises concerns about the evaluation of an employee's performance based solely on customer satisfaction with a particular department of the dealership. It is unfair to put customers in a position where they feel compelled to give a positive rating to the entire experience when they may be dissatisfied with specific processes while satisfied with other areas. While I understand that mistakes can happen, these issues collectively cast a negative light on my overall experience with Richards Honda. As a customer, I believe it is essential to receive transparent and reliable information throughout the car purchasing process. I hope that my feedback helps highlight areas where the dealership can improve More

The best all around dealership everything about richardshonda is amazing from staff to cleanness friendly fast and honst richardshonda is amazing from staff to cleanness friendly fast and honst More

Brought my accord in for 11:00 am appointment for routine oil change and tire rotation. They told me it would be about 45 minutes. I have been here for 2 hours now and have not heard from anyone. So I found oil change and tire rotation. They told me it would be about 45 minutes. I have been here for 2 hours now and have not heard from anyone. So I found someone to get an update. Lane tells me my car has not even been looked at as of 1:00 PM and could not tell me when it would be looked at. He said he has been “insanely busy”, but there’s hardly anyone here. Richard’s Honda Service Department is horrible!! I do not recommend doing business here at all. More

Worst service department ever! !! Please do not take your vehicle here to get serviced! Only gave this review 1 star because it wouldn't let me select no stars....Spent over $17,000 !! Please do not take your vehicle here to get serviced! Only gave this review 1 star because it wouldn't let me select no stars....Spent over $17,000 over the past year and putting my vehicle in the shop there what seemed like every other week. I would have a repair done on my car and within the next week or two I had to put it back in the shop and they would tell me it was a different issue from the one they previously "fixed". From having my engine rebuilt to all my catalytic converters and O2 sensors replaced to my head gaskets redone to a new battery and new knock sensor & harness....the list goes on and on. I've even been charged for catalytic converters and O2 sensors that weren't even replaced when I was told they were, and then got charged even more when they had to "replace a faulty sensor" that was never changed in the first place. The last straw with this place was when I took it to them and they replaced the battery and "performed a battery terminal cleaning", because the battery I had purchased less than a year ago was supposedly bad. When I picked the vehicle up, it wouldn't even start, mechanic said that he just "forgot" to tighten the positive connector, when actually the positive connector doesn't tighten onto the post snug and didn't bother to mention this to me. I found this out today by almost getting into an accident when the positive cable came off of my battery with my 4 year old in the vehicle with me. I called the service department but all they would say is to bring it in and they would look at it....pay to have it towed to a place that is just going to lie and charge me $150 for a diagnostic (that they either don't do correctly or just not at all)? NO THANK YOU! I'm a nurse and I do not have the time to take my vehicle to the shop every other week. I bet if I had sold my vehicle to them like they were asking me to do, it would have been fixed properly then! I will NEVER bring my vehicle there again to have ANY kind of service done! And while I was thinking about purchasing my 2023 Pilot from them, I will be going somewhere else for that as well. I refuse to do business with a place that only cares about how much they can get out of a customer and not their safety! More

All of my family buys all of their vehicles from Richards Honda. Ms Katina made the experience better than I thought buying a car could ever be. The service team is amazing and friendly and knowledgeable. I Honda. Ms Katina made the experience better than I thought buying a car could ever be. The service team is amazing and friendly and knowledgeable. I would refer everyone I know to go see Ms Katina and the Richards Honda team!!! More

Karin was our salesperson and she went out of her way to make the process easy. make the process easy. More

Fantastic experience buying my CRV at Richards Honda. Eddie made the experience so easy and hassle free. I recommend him wholeheartedly! Eddie made the experience so easy and hassle free. I recommend him wholeheartedly! More