Richard Lucas Chevrolet - Service Center

I went in for parts, counter person was friendly & helpful. Some parts in stock, some ordered. Cashier was very nice. Probably the best dealer interaction in my life. Way better treatment than the helpful. Some parts in stock, some ordered. Cashier was very nice. Probably the best dealer interaction in my life. Way better treatment than the dealer I bought my silverado from More

The service department installed a broken part in my car. Then sent me home and this was after they had my car for two weeks! They said they fixed my car but they didn't. $1700! In my opinion these guys are Then sent me home and this was after they had my car for two weeks! They said they fixed my car but they didn't. $1700! In my opinion these guys are a bunch thieves. Run far away! More

Unprofessional Service Dept. Although the SALES people are extremely helpful, That is NOT the case for the Service Dept..I leased a brand new Chevy Cruze in July. It was dark when Although the SALES people are extremely helpful, That is NOT the case for the Service Dept..I leased a brand new Chevy Cruze in July. It was dark when I left the dealer. The next morning I opened the door and there was the Hood Release handle hanging down. I immediately called and went in. It took over 2 weeks and me calling multiple times before they even made my appt. I was asked that day IF I Broke it!!!? They said they would need the car for hours so they were giving me a Loaner car....NO they did not, I WAS driven to work, and supposedly fixed by lunchtime that day... Should be Good right!?? NO ! I NEVER touched the hood release ever as of yet....But almost 3 weeks ago now, I came out of work opened the door and There was the SAME hood release hanging again!!! Brought the car back again to the Service dept. Harry flat out accused me of pulling on the Hood Release, and although that is what you would do to open it in an Emergency I told him I had Absolutely DID NOT touch it...He said "WELL someone DID!!!! I am the only person that ever drives the car I tried to explain. He insisted I was wrong and broke me down to tears...Then in his next breath he said well IF you used the emergency brake you did it with your foot..ok isn't that what you do to put on the emergency brake, it should not BREAK another part of your car! Lastly, he said "This is the First year they designed the Hood Release where it is located and the door could actually be hitting it when you shut it...And if that's the case "We Have Trouble!!! Shouldn't someone know how to fix this instead of ignoring me? Well I was told on a Saturday I would be called that week probably Tuesday....It's 2 weeks later and I heard NOTHING! Still have a broken hood release in a Brand new car no call that the part ever came in!!!! Aside from the Sales Dept that is great, I WISH I NEVER leased here simply because of the Service dept. issues I am having! More

Brand New Silverado Damaged I brought my brand new truck in for it’s first oil change on June 26th 2018 and I had the unfortunate luck their mechanic hitting his lift when pullin I brought my brand new truck in for it’s first oil change on June 26th 2018 and I had the unfortunate luck their mechanic hitting his lift when pulling my truck out of his bay. I get a phone call saying your truck has been damaged and at this moment it was nothing but attitude from the service provider. She was pressuring me that the truck needed to be sent as soon as possible to our auto body and I said not until I see the damage myself. When I arrived to the dealership to see the damage, I was greeted hostility by the service manager Harry. He kept calling me a nit picky truck owner and I had no trust in anyone. I just spent 42k on my first new vehicle purchase in my life and I was extremely proud to be an owner of my Silverado. At the end of the day, the truck was fixed however had to be brought back to be fully repaired correctly... When I walked into the service department, the manager Harry, would not even speak to me. If anyone reads this review, please do not take your new vehicle or purchase a new vehicle at this dealership. If management is rude and arrogant to customers so will their employees as the case here. I hope the upper management at this dealership reads this review to take corrective action with how this situation was handled. More

Great service, very helpful! I worked with Kristie in the service department and she was extremely helpful to me. On two separate occasions I was considering a used Chevy Tahoe f I worked with Kristie in the service department and she was extremely helpful to me. On two separate occasions I was considering a used Chevy Tahoe from external dealerships and Kristie and the techs were very gracious with their time and attention to detail in looking over the vehicles for me (without "nickel and diming" me). They were able to advise me out of a bad deal, and possible headaches in the future. The staff is very friendly, and Kristie provided great customer service. I would definitely recommend Lucas Chevrolet. More

The Service Dept. Has GREATLY Improved! After having multiple horrendous experiences with their service department back in 2003, I swore I'd never go back to Lucas. When the time came to buy After having multiple horrendous experiences with their service department back in 2003, I swore I'd never go back to Lucas. When the time came to buy my Cobalt in 2005, I refused to go there simply because I never wanted to have to step foot in their service department. I went 45 minutes out of my way to buy it. Anyhooo, no longer able to ignore the recalls on my car, and not wanting to drive 45 minutes away, I sucked it up and brought it in to Lucas last week. My engine light was also on (I knew why thanks to a check from AutoZone) and my hood needed fixing. Let me tell you, a lot has changed in 13 years, and for the better! Dave, the service manager, greeted me when I got there and set me up with Damien. I can't say enough good things about Damien! He pulled up my appointment and saw I was there for recalls and I let him know about the other issues. He was funny and personable, and he listened patiently. He came back with the tech's diagnosis regarding my engine light, and it was the same reason I had been told by AutoZone. I was shocked, in a good way, there was no BS! (I was still kinda skeptical at this point.) Damien explained exactly what a throttle body is and what it does and never made me feel stupid or like I wouldn't understand because I'm a girl. He also suggested cleaning it first instead of replacing it to see if it solved the engine light problem. He was trying to save me money? I was starting to become less skeptical. My skepticism ended when he let me know I only needed a new hood latch and not a latch and cable, therefore saving me $420! My experience on 12/10 with Damien COMPLETELY changed my opinion of Richard Lucas' service department, which is no easy task. This is so NOT the department of the early 2000's and I can't imagine the need to defend myself in a screaming match with any of their members. I'd feel 100% confident and comfortable bringing my car there and I'm looking forward to leasing a new vehicle from them in the near future! More