Richard Karr Motors

Bad Place for Service Richard Karr Motors may be a good place to purchase a car or truck but do not take your vehicle there for body shop or service work. You're better o Richard Karr Motors may be a good place to purchase a car or truck but do not take your vehicle there for body shop or service work. You're better off making that drive to Temple Texas. My Cadillac Escalade went into the body shop at the beginning of this month and when I picked it up the oil sensor light came on and said to turn the truck off. Took it back, the manager at the body shop said that they would get it over to service and that they would take care of it. So they call back the next day and say that they're not taking care of it. I had to fight with them to get them to at least cover the test part of it. They said that they would cover the test part and that it was probably a oil screen (should have been a red light for me). So they run the test and we're in a rental car that they was suppose to be taken care of. I had a feeling that there was going to be issues with the rental so we returned it early. They call back on Monday and say it's the oil screen (should have known something then). I say ok go ahead and fix it. Get the truck back today 1-29 and it did the same thing and the Service Manager Mike Lee tried to talk to me like I was a dummy and then he insulted me and tried to come back with I'm not trying to insult you but her clearly was and he knew it and that's why he said that he didn't mean to insult me. At this point I was even more pissed. I said xxxx 1 time after being insulted and he wanted to end the conversation. He really wanted to end the conversation because he know that they didn't do a test on my truck, THINK TWICE BEFORE HAVING THEM TO DO WORK ON YOUR CARS AND TRUCKS. I'M STILL WAITING ON A CALL FROM THE OWNER WHICH I PROBABLY WILL NOT GET. SO I'M PRETTY MUCH STUCK WITH THE CAR RENTAL BILL AND THEY SCREWED ME OUT OF $256.00 BY NOT DOING A TEST TO GET THE REAL PROBLEM FIXED. TEMPLE CADILLAC WILL GET MY BUSINESS FROM NOW ON. More

Excellent Dealership Experience I had an excellent experience at Richard Karr GMC. Below are my top 3 favorite qualities about your establishment: -Very professional atmosphere, both I had an excellent experience at Richard Karr GMC. Below are my top 3 favorite qualities about your establishment: -Very professional atmosphere, both inside the dealership and with your sales reps. -You set yourself apart from other brands, including Chevrolet. Your dealership feels luxurious, and as a customer, I felt that I was purchasing a much better product compared to the competition. -Your team works hard to make the customer happy. In my case, you worked to give me my asking price on my trade-in in order to make a sale - I appreciated that, and as a result, you won my business. More

Richard Karr Motors a positive experience Richard Karr Motors continues to be the place for car care and new cars in Waco. It is the gem in the area that is beginning to take hold. The service Richard Karr Motors continues to be the place for car care and new cars in Waco. It is the gem in the area that is beginning to take hold. The service folks are ALWAYS top notch and seek the best experience for the customer. If it does not need maintenance, they do not force anything on you. On the other hand, if they determine that there may be problems in the future they will suggest the proper action. Steve was the customer service person this time and treated me like the most important customer of the day even though it was only a minor issue. The treatment of all Richard Karr team members is outstanding from sales, finance to service is always cordial and polite. If Mr. Karr sees you, he makes a point to acknowledge you. A tremendous team effort at Richard Karr Motors in Waco, TX. Highly recommended. More