Ricart Ford

Very pleasant and professional handling of my purchasing a Mustang convertible even if a bit of a drive and unlike my bad experiences at the Middletown and Vandalia Ford dealerships who engaged in misleadin a Mustang convertible even if a bit of a drive and unlike my bad experiences at the Middletown and Vandalia Ford dealerships who engaged in misleading internet sales tactics wasting my time. More

A memorable experience I went in to Ricart Ford on Monday, March 24th and I was greeted immediately by John Langford and I was advised that I would be turned over to a Super I went in to Ricart Ford on Monday, March 24th and I was greeted immediately by John Langford and I was advised that I would be turned over to a Superstar. I was pleasantly surprised to meet Melissa Figgins, one of the nicest car salesperson I have ever met. She was friendly and knowledgeable about her product. She didn't make me feel like I was in a high pressure sale environment, but more like I was shopping with a friend. She asked me pertinent questions, gave me information about Ford that I was unaware of and made my experience one that not only will I remember, but one that I have already told many of my friends about. She went over my owner's manual and explained all the ends and outs of my new vehicle. I would definitely be a repeat customer and look forward to working with her again. More

I enjoyed work with Shane. I purchased a new F150 Raptor for good price, received a great trade and it was an enjoyable experience. This is my second F150 that I have purchased from Ricart Ford. You guys "R for good price, received a great trade and it was an enjoyable experience. This is my second F150 that I have purchased from Ricart Ford. You guys "ROCK!" More

Frank got me in my first new car of my life (55yrs.) at a price that I can afford. I went to see Frank because he sold my boyfriend a new mustang back in Oct. and he was very satisfied. Can't say enough good price that I can afford. I went to see Frank because he sold my boyfriend a new mustang back in Oct. and he was very satisfied. Can't say enough good about Frank Struna. More

Salesman did a great job showing all features of Explorer. The whole process went smooth and we had no issues completing the sale. The salesman synced our phones before we left and showed us how to Explorer. The whole process went smooth and we had no issues completing the sale. The salesman synced our phones before we left and showed us how to use them. More

I was not greeted when I walked in and had to ask someone for help. A gentleman in tie introduced me to Dan and it was a great experience from then on. I explained to Dan that I was looking at either a For for help. A gentleman in tie introduced me to Dan and it was a great experience from then on. I explained to Dan that I was looking at either a Ford Explorer or F150. We walked around and looked at the different models and options. I also told Dan that I had a trade-in that I was currently still paying on and wanted to come in at my currently monthly payment or under with the same features. I can saw that we accomplished that goal and I went home with a new 2014 Explorer XLT. Dan was very great to work with and so was the finance officer (Sean). I would definitely recommended Ricart Ford and especially Dan Atherton. More

We went to Ricart Ford to turn in a Leased vehicle that was coming up for turn in or exchange. We also wanted to trade in a truck we had financed elsewhere to try and get one vehicle with one payment. Th was coming up for turn in or exchange. We also wanted to trade in a truck we had financed elsewhere to try and get one vehicle with one payment. The experience that we had was absolutely amazing!! Such kind and considerate employees. The interaction we had with Melissa Figgins was professional and truly a wonderful experience. Chane Collins made the signing of our documents easy and very understandable. They were able to accommodate us while keeping our payment where we needed it to be. I would recommend Ricart Ford to anyone wanting to purchase a new or used vehicle!! More

I as a consumer was very pleased with the amount of care and effort that went into the buy a new car experience. Service was great and could'nt believe how easy the whole process went. and effort that went into the buy a new car experience. Service was great and could'nt believe how easy the whole process went. More

Shane Gillespie was are relations manager we have used Shane a few times now and we are very please with how he treats us. He listens to what we want and works on getting it for us. Andrew Hawksby a Shane a few times now and we are very please with how he treats us. He listens to what we want and works on getting it for us. Andrew Hawksby also has always treated us with respect no matter if we buy or not, that means alot to us not to be pressure on a sale. More

Josh Rice was fantastic. Great guy, really knows how to talk to people, not pushy at all but makes a good sale - he's got great qualities. I really appreciated the way he went about business - you really talk to people, not pushy at all but makes a good sale - he's got great qualities. I really appreciated the way he went about business - you really didn't feel like you were talking to a salesman. It was important for me to not be pushed and for someone to really take the time to make sure I got what I wanted, and Josh did an excellent job of that. Mike Kidwell was great as well - friendly, helpful, and knowledgeable. Buying Mazda, however, I feel like the product knowledge overall was not very good. It's clear that Richart doesn't focus too heavily on Mazdas - when I first went into the Mazda center, there wasn't a single person there to help me - the building was completely empty! I had this problem a few other times as well, I usually had to call the receptionist to get someone to come over. And again, the employees didn't seem to know all that much about the Mazdas. They were very knowledgeable on Ford, but I wasn't buying a Ford - I was buying a Mazda. Luckily I had done research ahead of time and knew exactly what I was after, and knew all the specs. Had I not known the specs going in, I would've found the lack of Mazda knowledge at Richart more frustrating. However, I did get a good price, which is what caused me to buy at Richart. That and Josh's friendliness and commitment to customer service. He really knows how to read people well and communicate with them effectively. Doug McFarland - he did give me the best deal on the 2014 Mazda 3 that I found in town. That being said, I didn't necessarily appreciate his attitude. When I was going over final price comparisons between Richart and German Mazda, he was upset by the fact I was doing this while at the dealership. I was offended by this - why should I not be able to compare prices while sitting inside a dealership? I understand he was trying to make a sale, but I wasn't asking much to be left alone to crunch some numbers. He acted like I was personally insulting him while doing it at Richart. Would Richart rather that I leave and crunch my numbers somewhere else? If I did, I may not have felt like driving back and you may have lost the sale. I think this is something that needs to be addressed, as I felt very unwelcome while doing this. This is what gives people a negative perception of dealerships - they feel pushed, rushed, and pressured to make a decision on a $20,000+ purchase. Which is ridiculous. Doug was the most negative factor of my Richart experience, though I did certainly appreciate the price he worked out for me. If he hadn't been so adverse to me wanting to go over my numbers, I would have had a much more positive review to write of him. Overall, I would rate my experience as satisfactory. I feel if I was buying a Ford I would've had a much different experience - I think if Richart is going to sell Mazdas and other brands, they need to staff those centers with people who have knowledge about those particular makers. It's a very big deal, you want to be assured that the salesperson knows what they are selling. I knew what I was buying, but for other customers who didn't do their homework, this would be a very big negative and I can't see too many buying Mazdas and other brands at Richart until they address this lack of knowledge. Perhaps Richart should look into training certain employees on other brands so that there can be someone with specific knowledge on each of these brands. More