Ricart Buick GMC

Meh.Probably typical experience but not something I’d repeat The sales experience was deceptive and the sales manager played games with an advertised discount by ‘including’ a separate discount from Costco as ‘p The sales experience was deceptive and the sales manager played games with an advertised discount by ‘including’ a separate discount from Costco as ‘part of the deal.’ Next, during the closing of this transaction, the finance office presented forms for me to sign that had the price of the vehicle $1500 higher than agreed. When I questioned that, a software ‘glitch’ was to blame. Well, of course. Ridiculous. Last, an email I sent to the salesman 2 days after purchase about the broken rear sunshade that the car was sold to me with was never addressed. UPDATE: I didn’t see the prompt email reply from Joe in my junk file. Joe responsed promptly and therefore deserves a 5 out of 5 for his portion. To be reasonable, as to the finance and service portion, this transaction occurred at year end and I would expect that the folks working were doing their best to keep on top a busy few weeks wrapping up the year. The purchasing experience at this dealer is altogether mediocre, at best. Nothing overtly horrid, but no reason to return for sales or service. I do business with luxury brands in Columbus, as well, and, generally speaking, find the experience at Byers Porsche, Infiniti of Columbus and even MAG, significantly more honest and professional. As the saying goes, you get what you pay for. The good news is that I found an American-made car worth purchasing and that is a very good thing! More

Easy To Do Business With Julie and Team were very easy to do business with, working thru the purchasing dialogue in a consultative manner, ensuring that both sides were satisf Julie and Team were very easy to do business with, working thru the purchasing dialogue in a consultative manner, ensuring that both sides were satisfied with the transaction. More

Easy to do business with The dealership had the right car we were looking for at a good price; Joe McTighe was our main sales connection; he knew the product, was friendly, co The dealership had the right car we were looking for at a good price; Joe McTighe was our main sales connection; he knew the product, was friendly, connected with my wife and followed through on everything he said he would do. We also dealt with Adam Cottrill; that guy really knows his cars. We would recommend the dealership and Joe. More

Well done Everything was done professionally and very quickly. Everyone was pleasant and helpful. I was very pleased! I don’t have anything else to say. Thanks Everything was done professionally and very quickly. Everyone was pleasant and helpful. I was very pleased! I don’t have anything else to say. Thanks More

Never on time They always have done great work for me but every time I am there it takes much longer than what i am told it would. This last appointment i was told They always have done great work for me but every time I am there it takes much longer than what i am told it would. This last appointment i was told it would take twenty minutes and it took an hour and a half. So if you need you car back quickly it will be best to drop it it off More

Travis is a great asset to Dan Tobin Travis George took the time to ask what I was looking for and was able to find it on the lot,as well as helping me move the tools from my old truck t Travis George took the time to ask what I was looking for and was able to find it on the lot,as well as helping me move the tools from my old truck to the new one All the while keeping in mind I had a dinner commitment and time was a factor for me. More

Steve is always friendly and very helpful. Steve Watters ks always great to deal with. Very helpful and friendly. My favorite person at dealership. Would like to see add car wash after se Steve Watters ks always great to deal with. Very helpful and friendly. My favorite person at dealership. Would like to see add car wash after service More

Normal maintenance Service was made on new Buick. The service advisor was pleasant and knowledgeable. Will continue to use the service department for all the needs of th Service was made on new Buick. The service advisor was pleasant and knowledgeable. Will continue to use the service department for all the needs of the vehicle. More

Finance - Lease Buy Out Spoke with Tate over the phone and informed him that I wanted to buy out my lease. He handled all the details for me to do so and was very thorough an Spoke with Tate over the phone and informed him that I wanted to buy out my lease. He handled all the details for me to do so and was very thorough and efficient to get this completed. More

Friendly and great customer service! Talked to them via phone about the vehicle I was looking for and told them when I would be in to look at options. My ideal car was pulled up front rea Talked to them via phone about the vehicle I was looking for and told them when I would be in to look at options. My ideal car was pulled up front ready to go when I walked in the door. The whole process was quick and easy. They also did a phenomenal job of educating my wife and I on all the features in our new vehicle. More