Riata Ford - Service Center

AJ and the crew made buying my truck the easiest experience I have had from any. Dealership, will be back when I need another truck, won’t even shop around. They are fair, easy and fast experience I have had from any. Dealership, will be back when I need another truck, won’t even shop around. They are fair, easy and fast More

Horrible dealership I will never do business with them ever again! Bad service, dealer wasted my time for multiple day’s before selling the truck I was buying. ever again! Bad service, dealer wasted my time for multiple day’s before selling the truck I was buying. More

repair transmission had my daughter's ford focus in for repairs on transmission. The transmission was suppise to be repaired cost $3000.00 for repairs. she has been back had my daughter's ford focus in for repairs on transmission. The transmission was suppise to be repaired cost $3000.00 for repairs. she has been back 3 times to seek proper repairs. she has spoken with managers. her car is stiil not fixed. she cannot drive more than 45 minutes without it over heating. she now had to take a bus to a funeral in Dallas, since, Riata can not repair her car correctly,after 4 visits for repairs. I am truly saddened that a deakership would take advantage of a young woman trying to get proper repairs done. I Believe the only recourse now is to contact ford corporate. More

Excellent service I was there with Monday or Tuesday for service. I was met by a very professional woman who's name I can't remember, . Brown shoulder length hair. I di I was there with Monday or Tuesday for service. I was met by a very professional woman who's name I can't remember, . Brown shoulder length hair. I didn't have an appointment but was in an out quickly with extremely helpful, courteous, and professional service. Best Ford dealership I have ever been too and I travel so I go to Ford Dealership Service a lot when I have an issue on the road. Great service! Thank you. More

unprofessional service... I have taken my vehicle in numerous times for a faulty braking system on my vehicle. They accommodated my by fixing a issue on a Ford truck that was n I have taken my vehicle in numerous times for a faulty braking system on my vehicle. They accommodated my by fixing a issue on a Ford truck that was not my fault. Ithe rotary is grinding out again and I took it In this morning and was told they can't get to me and they have gone out of there way to fix a issue that has to do with there xxx truck. Well needless to say I will never do business with Ford again or purchase a Ford again. How are you accommodating me when it is the same issue and I keep having to go out of my way to bring it in over and over again???? Thanks for nothing Ford. You products and services are a joke and should not even be on the marke because you are putting my daughter at risk with braking systems that go out every 4k miles. Thanks again for for nothing More

Update on Service Review Earlier I wrote about the terrible service that my husband and I had on our F350. After speaking with the manager he was able to get corrected the is Earlier I wrote about the terrible service that my husband and I had on our F350. After speaking with the manager he was able to get corrected the issued we had and the clerk at the window was much friendlier, So after taking it back for repairs the A/C is working like it should. More

Horrible Service We have taken our F350 truck in to have it serviced 3 times now and every time the service area has either missed something (under inflated new tires) We have taken our F350 truck in to have it serviced 3 times now and every time the service area has either missed something (under inflated new tires) or broken something else on the truck so that it is worse than when it was brought in initially. If they can't get the service part right I have no doubt they would mess up a new car as well. More

Bud went above and beyond to provide great customer service. He noticed that I needed new tires on a used vehicle that I had just bought at the dealership. He told me himself that he would not want me service. He noticed that I needed new tires on a used vehicle that I had just bought at the dealership. He told me himself that he would not want me to drive my family on the tires and did everything in his power to get those tires replaced for me. I have never experienced this kind of superior customer service before. He made my day and my experience so much better than I jave ever experienced at any other dealership before. I will continue to come to this location for all of my car needs. Thank you Bud! More

I already tried to send a review but am not sure it went from my computer. This is a second attempt. We first called the service department to schedule repairs on our pickup. They were able to take us r from my computer. This is a second attempt. We first called the service department to schedule repairs on our pickup. They were able to take us right away. Bud was very helpful. The next morning we paid for the repairs and then decided to just go in and look at the new car showroom. Ajay met us promptly to see if we needed assistance. Before we knew it we were taking "new car." Ajay was very thorough and patient with us and was able to make a sale which we were well satisfied with. More