Riata Ford - Service Center

Riata Ford is and will be the only place I will go! They do a great job with keeping communication, great customer service and very clean. do a great job with keeping communication, great customer service and very clean. More

We had the privilege of working with Robert Carreon and Ryan Fisher @RiataFord this weekend to purchase our first 'from the dealership' vehicle in about 10 years. The ordeal of purchasing a vehicle has al Ryan Fisher @RiataFord this weekend to purchase our first 'from the dealership' vehicle in about 10 years. The ordeal of purchasing a vehicle has always seemed so overwhelming. Robert was charming and personable and took a real interest in our needs as a family and made the process so easy. Ryan secured vehicles from sister dealerships that we wanted to test drive. He was also a wizard with securing us financing at a rate lower than expected which allowed us to size up a vehicle. Amanda guided us through the paperwork process and it was easy breezy. All three were very intuitive to our needs. I highly recommend purchasing from Riata. You should definitely request Ryan and Robert when you go. More

John Henry the service advisor was great and wrote down the correct amount of oil needed for my truck. Not all 5.0 require the same amount and differ per year. Good reminder for oil tech the correct amount of oil needed for my truck. Not all 5.0 require the same amount and differ per year. Good reminder for oil tech More

JD and the new woman, Miranda were wonderful. I called on Thursday, confirmed that I would drop off my car on Friday at 8:15 AM and that it would be ready by 1 PM. Dropped off the at 8:15 and received a call Thursday, confirmed that I would drop off my car on Friday at 8:15 AM and that it would be ready by 1 PM. Dropped off the at 8:15 and received a call at 10:45 it was ready to be picked up. Picked the car up at 1 PM, all work completed, and a very happy and satisfied customer. More

The service rep (J. D. Brooks) did a great job in making sure it wouldn't take too long for my oil change & tire rotation. He is an asset to Riata Ford. He is always ready to help & is friendly. sure it wouldn't take too long for my oil change & tire rotation. He is an asset to Riata Ford. He is always ready to help & is friendly. More

Customer Service did a great job getting me scheduled and the techs kept me on it. Excellent service. Jon Scheduled my appointment and was waiting for me when I pulled up. the techs kept me on it. Excellent service. Jon Scheduled my appointment and was waiting for me when I pulled up. More

Incompetent Cashier I was blown away Saturday when the Incompetent Cashier I was blown away Saturday when the cashier told me my check was declined. WOW! I have done business with you for years paying Incompetent Cashier I was blown away Saturday when the cashier told me my check was declined. WOW! I have done business with you for years paying by check on that same account. I came in the Saturday before and payed by check on that same account I have spent close to $4000.00 in the last two weeks in your service dept. Thanks for the great service! Joe More

service dont in a timely manner and the staff were excellent. randall did a great job. requiring a 25 word minimum to finish this survey though is ridiculous excellent. randall did a great job. requiring a 25 word minimum to finish this survey though is ridiculous More

My vehicle was repaired quickly while i waited and i have not had anymore problems. The service advisor was very good to work with and kept me informed of the progress on my vehicle. not had anymore problems. The service advisor was very good to work with and kept me informed of the progress on my vehicle. More

Chris in the Service Department has always been extremely helpful, professional and dependable. Makes every appointment easy and painless. His follow up through the process and post follow up are always on p helpful, professional and dependable. Makes every appointment easy and painless. His follow up through the process and post follow up are always on point. More