Riata Ford - Service Center

made appointment 8:30 am Wed , truck was not looked at till Fri afternoon, update installed on SYNC system and was told all working but if I had problems to call she would order APIM and I could schedule till Fri afternoon, update installed on SYNC system and was told all working but if I had problems to call she would order APIM and I could schedule another appointment. I pulled out of parking lot and at red light tried the functions that were not working when I brought it in. Not a single item worked. My truck sat at Riata for 3 days for nothing and as I use it for work was a real inconvenience for me. So I Will Not Be Coming Back. After 22 years of buying vehicles and having them repaired at Lief Johnson I will be looking for a new dealership. This is the second time I have had a problem with service department. More

Never had any issues with service always been taking care off all the time, awesome stuff and customer service. off all the time, awesome stuff and customer service. More

JD Brooks was able to work me in. Always great service! Always friendly and knowledgeable. Always friendly and knowledgeable. More

Hook’Em Horns Beat Tech T E X A S L O N G H O R N S More

I made an appointment last week for Tuesday at 9:30am and for some reason I wasn't in the system...I have an adult autistic son who was very agitated...I was upset because I asked the guy if I am not in your for some reason I wasn't in the system...I have an adult autistic son who was very agitated...I was upset because I asked the guy if I am not in your system please let me know so that I can go he no we can get you in...I had to leave and reschedule my appointment...This was not my fault what so ever. More

Always a good experience. J. D. describes well what needs to be done, how much it will cost and how long it will take to complete the repairs. Works well with me so I'm inconvenienced as little as pos needs to be done, how much it will cost and how long it will take to complete the repairs. Works well with me so I'm inconvenienced as little as possible. More

I have purchased 2 vehicles here now and am 100% satisfied with the high level of customer service they provide at Riata Ford. satisfied with the high level of customer service they provide at Riata Ford. More

Riata Ford is the best Dealer to service your vehicle with great customer service and there sales department is the best in Texas. with great customer service and there sales department is the best in Texas. More

The service department did an excellent job on our vehicle. I would definitely recommend riata. vehicle. I would definitely recommend riata. More

They got me in and out quickly. John was knowledgeable and he explained everything in a way that I understood. Made this experience as painless as possible and he explained everything in a way that I understood. Made this experience as painless as possible More