Riata Ford

Simple We were in and out in under 1 and a half hour. Picked out a F250 online, gave info on our trade in and everything was reasy when we got there. 3rd ve We were in and out in under 1 and a half hour. Picked out a F250 online, gave info on our trade in and everything was reasy when we got there. 3rd vehicle purchase in the last year from Riata. Always simple, I recommend passing all the other dealerships within 100 miles and purchase from Riata. More

Riata Ford sold me a damaged car they promised to fix DON'T BUY A CAR FROM RIATA FORD IN ELGIN, TEXAS. THEY WILL ROB YOU. I listened to my Mom Cry on Mother's Day over what Riata Ford has done to us on t DON'T BUY A CAR FROM RIATA FORD IN ELGIN, TEXAS. THEY WILL ROB YOU. I listened to my Mom Cry on Mother's Day over what Riata Ford has done to us on this car. "maddison" of Riata Ford in Elgin, Texas sold us an ex-rental junker (we had rented it ourselves a while back, it turns out) with damage all over it, after showing me the car and promising that any minor defects would be fixed. We waited weeks while the damage was supposedly fixed. We took the car home at dusk and as soon as we saw it in the daylight, we noticed the damage was still present and the convertible top was coming apart. After I had the car for about a week I realized it was the same car I had rented from Riata Ford a while back, right down to an uncleanable stain on the driver's door and my friend's name in the car's phone app. When we complained, the sales rep "maddison" quit and her boss "kevin" gave us the run-around for months. Originally they offered a seven day buyback guarantee- the only reason I trusted them in the first place- and we have been trying to get them to honor it ever since. This 2014 Mustang gets only 14 mpg (V6), has a furious heat problem in the driver's seat, malfunctioning thermometer that says it's ninety degrees at night when it's raining and cold, a broken convertible top, broken windshield, damaged doors, paint falling off, and a dented interior panel($740 replacement from Ford). My mother's 2008 4 cylinder Honda Accord feels peppier than this 10,000 mile mustang, but no one will address the way it runs or even discuss the mileage being so far off of expectations. The car should be under warranty but "kevin" has threatened us and refused to honor the warranty. Every time we call them they will only let us talk with "kevin" and he won't help us. Dealing with Riata Ford has felt like being robbed by a gang of criminals. Every time I look at the car I feel anger and stress over the manipulation it took on Riata's part to put us into this position. For the first four months or so we had the car, the front tire leaked and we complained only to be ignored until we bought a tire at our expense. We even told our sales rep- stressed the point even- that we were buying a car because I had just had surgery and needed a trouble-free car to make things easier...and we bought the maximum extended warranty...yet nobody at Riata Ford cared one bit when a man recovering from surgery was forced to bend over (not taking it 'easy' as the Doctor ordered) every three days to fill a bad tire that leaked from day one. They failed to provide a front license plate frame- which got me pulled over while parking at SXSW and caused me to miss valuable time at the conference I paid good money to attend. Again, NO ONE at Riata Ford cared when we complained. Remember these jokers promise a 7-day money back guarantee and literally fired our sales rep to avoid honoring it on this car. They could have fixed the problems, too, but instead they have ignored us and threatened us, manipulated us and lied to us. NEVER buy a car from Riata Ford. If this is not resolved I will never buy a Ford again and neither will anyone in my family. I wish I'd stuck with Chevy, Nissan, Honda, or Tesla. I hate this Mustang I should have really enjoyed more every minute I'm stuck with it. I waited 25 years to buy a new car because I feared I could not trust ANY car dealer...I was finally forced to do it because of my health and thanks to Riata Ford it has been the most disappointing experience of my life. My first car was a 1970 Mustang in 1989...and I guess I should have known better. More

Great Overall Experience I recently purchased a new 2015 F150 from Riata Ford after searching the city for exactly what I wanted. I had bought my previous trucks from either C I recently purchased a new 2015 F150 from Riata Ford after searching the city for exactly what I wanted. I had bought my previous trucks from either Covert Ford or Leif Johnson Ford here in town, but was pleasantly surprised by the experience I received. Ajay Malani was a pleasure to work with and the entire staff was friendly and courteous. Both the price of my trade and the price I paid for the new vehicle were extremely fair given the research I had done and conversations I had with other dealerships. More

Service & Sales I had service work at Riata a couple month ago and had such a good experience working with "Bud" and Kevin Hopper in the service department, I went ba I had service work at Riata a couple month ago and had such a good experience working with "Bud" and Kevin Hopper in the service department, I went back to Riata when I wanted a new truck. I worked Allan King and Tony Nguyen in the sales department to try to find the exact truck I wanted, and they did. I now have my new Lariat F-150 and I am very happy with the service Riata was able to provide. Great Job! More

Bad situation turned into VERY happy customer and friend I had a 2010 Mustang V6 convertible which I Was in love with. I had my plugs replace by someone else. But the motor didn't run properly. Something I had a 2010 Mustang V6 convertible which I Was in love with. I had my plugs replace by someone else. But the motor didn't run properly. Something was wrong and was going to need a new motor, ugh. But Asher and Tony worked there magic an got me into a new 2015 Deep Impact Blue Metallic V6 Coupe with all the extras that I would have ordered. I now have a new love affair with my new Mustang and my girlfriend is jealous. I could not have asked for a better experience. More

Fast and Easy Bought my F150 FX4 from Asher. Great guy and was attentive to my requests and was a straight shooter. That is what I look for when buying a truck, n Bought my F150 FX4 from Asher. Great guy and was attentive to my requests and was a straight shooter. That is what I look for when buying a truck, no high pressure sales and no dealer tricks. Thanks Asher, I love the truck! More

Best car buying experience I ever had! Rick worked very hard for me. He had everything worked out for me before I even stepped foot in the dealership. Had a awesome experience here. Made Rick worked very hard for me. He had everything worked out for me before I even stepped foot in the dealership. Had a awesome experience here. Made car buying an easy and effortless experience. They were very fair on trade in value and had a price on the vehicle I wanted that nobody could match. Thanks again guys! More

Service Efficient & Cost Efficient Folks here are top notch ... Kid you not, they don't fool around. 1. Friendliest of all dealers in town 2. Very reasonable - pricing wise 3. Kicker Folks here are top notch ... Kid you not, they don't fool around. 1. Friendliest of all dealers in town 2. Very reasonable - pricing wise 3. Kicker - the lowest interest rate one can get !!! 4. Efficient at closing the deal! More

Pleasant and Refreshing Experience in Manor, TX John in Sales, Mike and Tiffany in Finance were all outstanding. I can't stand going to dealerships and dealing with the whole "what do I have to do t John in Sales, Mike and Tiffany in Finance were all outstanding. I can't stand going to dealerships and dealing with the whole "what do I have to do to get you in a new car today" mentality and personality. This place (Riata Ford) had none of that. I was comfortable, not pressured and in talking with John, Mike and Tiffany, it didn't feel like your typical dealership...it was like dealing with people I had already met and known before. I will have no problem referring anybody to this dealership. My wife will be looking for a new car in the near future, I will be making Riata Ford our first and possibly only stop. I encourage anyone in the market for a new or used car to give these guys a serious look and opportunity to earn your business. More

Friendly and dedicated to getting us the best deal John was very knowledgeable and helpful. Tiffany was able to get us 2% lower interest rate than the banks first offer. The entire staff was more t John was very knowledgeable and helpful. Tiffany was able to get us 2% lower interest rate than the banks first offer. The entire staff was more than friendly. More