Riata Ford

Never Buy Again From Riata Sadly by far this is the Worst experience I have had buying a vehicle. The Sales person "Kristen Meredith" gave a lot of "lip" service but when it ca Sadly by far this is the Worst experience I have had buying a vehicle. The Sales person "Kristen Meredith" gave a lot of "lip" service but when it came to delivering she "back tracked" all the way. I went to Financing and that too was a "one, two punch" the lady spoke like she owned the dealership and stated that "she" would do this and that. Then we had to involve the Manager "Tony", Bless him, he tried but really just covered up for his poor sales person instead of holding her accountable. An example: Kristen had told me that when I went in to pick up my 2011 Tahoe she would have it "gassed up and detailed with the third row put in and back defrost line connected" I gave her plenty of notice when I was coming. We get there and third row was going to be put in and defrost line was still disconnected and when I call it to her attention she said "You can go and buy some super glue and put it back on yourself" OMG I couldn't believe it. Then we go to drive off and gas tank was about 1/4 of tank. I text Kristen next morning letting her know and what she had said and her words exactly and I quote "If I said that I misspoke." This was the last straw, she was so unprofessional and I informed her that she "misspoke" a lot of things, she focused on the sale and forgot about the customer. More

Great Experience Great sales staff and excellent customer service, especially Samantha. They went above and beyond to get me what I needed to replace my daughters car. Great sales staff and excellent customer service, especially Samantha. They went above and beyond to get me what I needed to replace my daughters car. They initially couldn't get me the exact car I wanted, due to some interesting circumstances, but quickly found an even better car with lower miles. My daughter was ex tactic! Overall great experience. More

unprofessional service... I have taken my vehicle in numerous times for a faulty braking system on my vehicle. They accommodated my by fixing a issue on a Ford truck that was n I have taken my vehicle in numerous times for a faulty braking system on my vehicle. They accommodated my by fixing a issue on a Ford truck that was not my fault. Ithe rotary is grinding out again and I took it In this morning and was told they can't get to me and they have gone out of there way to fix a issue that has to do with there xxx truck. Well needless to say I will never do business with Ford again or purchase a Ford again. How are you accommodating me when it is the same issue and I keep having to go out of my way to bring it in over and over again???? Thanks for nothing Ford. You products and services are a joke and should not even be on the marke because you are putting my daughter at risk with braking systems that go out every 4k miles. Thanks again for for nothing More

Great Experience Before, During, and After the Sale We had an excellent shopping experience at Riata Ford in Manor, Texas. We shopped other dealers but, in the end, came back to Riata for the best car a We had an excellent shopping experience at Riata Ford in Manor, Texas. We shopped other dealers but, in the end, came back to Riata for the best car and the best deal. We really appreciated the time, expertise, and patience of our salesman, Robert Carreon. Robert worked with us not only for the best deal but to help us narrow down our choices, as we changed our minds so many times about what type of car we wanted. Robert also worked and searched to get us the options we wanted. We truly appreciated him and the efforts he made on our behalf. In fact, they didn’t have the car we finally chose in the color we wanted; but when Robert drove that Ruby Red Mustang GT Premium around, we change our minds about that blue paint we thought we wanted. We went into Riata Ford thinking we'd get a small, boring car for in-town transportation. We left with a beautiful machine, and haven't regretted it for a minute. Our old car was a Camaro Z28. Besides the Mustang GTs great ride and sweet power, the visibility in this car is amazing. I also have to say, their technician, Erik, kept that 2000 Camaro running for many years (if you have a car like that, you follow your mechanic). His technical insight and honesty certainly swayed our decision. Jennifer Saldana, the Sales Manager, was also very helpful. Paperwork was done quickly, financing was a breeze, and she cheerfully answered a dozen more questions that occurred to us a few days after our purchase. We are very happy with Riata Ford. More

Best and fasted car buying experience We went into the dealership at 7:00 pm that evening and John helped us find the perfect car for our son. Our bank had closed for the evening but Mike We went into the dealership at 7:00 pm that evening and John helped us find the perfect car for our son. Our bank had closed for the evening but Mike said he would take care of it first thing the next morning, and he did. I got a wake up call and said everything was ready, our was was being washed and ready to be picked up!!! Easy, fast, friendly service. While we waited for the paper work John even showed my son all the features in the car and synced his phone. Signed our paper work and we out in 30 minutes. More

Great dealership! This is the 3rd car we've purchased from Rick.He's up front about everything and works to get you what you want. Highly recommend Rick and Riata Ford This is the 3rd car we've purchased from Rick.He's up front about everything and works to get you what you want. Highly recommend Rick and Riata Ford. More

Great Experience!! We just bought a 2016 Ford Edge. My husband had gone in earlier in the day and told Tony & Robert what we were looking for and how much we wanted to We just bought a 2016 Ford Edge. My husband had gone in earlier in the day and told Tony & Robert what we were looking for and how much we wanted to pay. Robert did not try to sell him on cars that did not fit his parameters. He showed him what he wanted to see. There was no hassling. We were shown a car that had everything that we wanted and though it might not have been in the group they showed my husband earlier, they did what they promised and got us in the car for the a price we could afford. It was definitely the best experience we have had buying a car. Definitely go to Riata and have the best experience buying a car you will ever have. More

A blessing Robert Carreon has been my salesman since the 1990....each time Robert has worked to get me the best deal possible. Awesome place, friendly, polite Robert Carreon has been my salesman since the 1990....each time Robert has worked to get me the best deal possible. Awesome place, friendly, polite More

Nice and easy Told em I didn't want to haggle. Fair trade in and got a fair deal. John A. Was polite and professional....not a car salesman. Told em I didn't want to haggle. Fair trade in and got a fair deal. John A. Was polite and professional....not a car salesman. More

Best experience ever! We arrived and were looking around and saw what we were interested in. Rick was very professional and helped us out with the process. Both Rick and Je We arrived and were looking around and saw what we were interested in. Rick was very professional and helped us out with the process. Both Rick and Jennifer were extremely helpful with getting us the truck we wanted and driving it off the lot. Thanks a million Riata Ford! More