Riata Ford

I purchased a used Mustang Mach E from this dealership with just 3,000 miles on it, and I have now had to bring it in several times for issues that should have been caught or handled better. I original with just 3,000 miles on it, and I have now had to bring it in several times for issues that should have been caught or handled better. I originally brought the vehicle in because: -The rubber trim on the roof was cracking -The liftgate had a sticker indicating a kick to open feature, but the feature did not work -The front camera kept faulting and disabling BlueCruise, cruise control, and lane keep assist They replaced the cracked roof rubber, which I appreciate. However, during that repair they did not install the rubber bumpers inside the door jamb correctly and put the trim over the rubber, pinching it. I had to bring the vehicle back again for them to correct their own mistake. The camera issue is still not resolved. I brought the car back this week, and although they could see the fault codes in the system from 10/17 to 11/22, they told me they could not fix or replace anything because they could not duplicate the issue in that moment. The problem continues to happen, but there was no guidance on any next steps and no plan to diagnose it further. I was also told that the kick to open liftgate feature is not actually installed on my vehicle even though the sticker explaining how to use it is installed from the factory. I was informed that my car was built during a parts shortage and Ford used whatever stickers they had on hand. This is the third vehicle they have seen with this same issue, but there was no solution offered. When I first picked up the vehicle on 10/17, I arrived close to closing time, but the advisor should still have completed a proper walkthrough. The incorrect trim installation should have been noticed before the vehicle was released to me. During my most recent visit, the advisor was dismissive and did not give me the opportunity to fully explain that the camera faults are still happening. I did not feel heard, and I did not feel like anyone was interested in helping me find a path toward a solution. I really wanted a positive experience, but repeated visits, unresolved issues, and poor communication have made this frustrating. I hope the dealership takes this feedback seriously and works to improve both their attention to detail and their customer service. More

Really appreciate the service! You guys were fast in the rental car was absolutely perfect for my life. You guys were fast in the rental car was absolutely perfect for my life. More

Lamarcus Burnette was very helpful and his follow through was appreciated. He listened to what we wanted and had it ready when we arrived. was appreciated. He listened to what we wanted and had it ready when we arrived. More

The process to lease my new vehicle was easy and painless. Thank you Riata Ford and to LaMarcus also who helped us out. painless. Thank you Riata Ford and to LaMarcus also who helped us out. More

Samuel was very helpful. Made sure my experience was fast and reliable. Would go back! Made sure my experience was fast and reliable. Would go back! More

It’s my 4th purchased vehicle. The staff takes care of me and my vehicles through their service. The staff takes care of me and my vehicles through their service. More

Awesome Service! ! Great Job!! Thank You! Look forward to next time. See you than. Bye ! Great Job!! Thank You! Look forward to next time. See you than. Bye More

Every thing was good except for the cars that I was trying to get had recalls that’s something that should’ve been checked before customers arrived trying to get had recalls that’s something that should’ve been checked before customers arrived More

They did the job quick and they were very nice to work with! Would highly recommend with! Would highly recommend More

AJ has been our go to guy for our vehicles . . we have referred so many friends and family to him .. We will continue too .. . we have referred so many friends and family to him .. We will continue too .. More