Reynolds Subaru

Bought a used 2018 Outback that was sold and maintained at Reynolds. I took the car for a test drive prior to purchasing. TPS sensor came on. I was told they would correct the issue prior to picking up t at Reynolds. I took the car for a test drive prior to purchasing. TPS sensor came on. I was told they would correct the issue prior to picking up the car. Picked up the car on Saturday and half way home the TPS sensor came on. Returned the following Saturday to have it repaired. The customer rep indicated one sensor was bad and recommended replacing all four at a cost of $600 plus. She was unaware that it was service at no charge. When she realized her mistake the story changed to replace just one and keep a eye on the other 3. Kept me there for 1.5 hours for a scheduled appointment. Front left tire was noticeably lower than the rest. Driving home from work the tire indicator went orange. Turns out air was seeping from the valve stem. The following day I received a customer survey on my phone. Filled it out and still waiting for a reply. I will not be going back next year when my wife will be trading in her Forester for a new one. I want her retirement car purchase to be a positive experience. More

Lovely experience. It was a painless, fun experience to lease my new Crosstrek from Reynold's. Compared to other dealers, Reynold's is sunshine, the others, slickly dark It was a painless, fun experience to lease my new Crosstrek from Reynold's. Compared to other dealers, Reynold's is sunshine, the others, slickly dark. Nice people at every desk. Dr.b, March 5, 2024 More

Just bought a crosstrek and had a wonderful experience. Thank you Sandra S. Sales person. Thank you Sandra S. Sales person. More

I did not have a good experience with them at all. The problem is with their service department, they don’t check their work. They kept my car for weeks said everything was fixed , and gave it back to The problem is with their service department, they don’t check their work. They kept my car for weeks said everything was fixed , and gave it back to me not fix. I have returned the car multiple times for the same problem . It’s ridiculous At the time of this review my cars has been in their service department for 43 days and counting Don’t do business with this dealership More

Watch out for the extras you don't want on your car! They charged me for them and when I noticed 30 mins after signing on the dotted line, it was too late. Out of luck, no help. Find another dealer. They charged me for them and when I noticed 30 mins after signing on the dotted line, it was too late. Out of luck, no help. Find another dealer. More

Jim Lockhart and Keith Nye are the Best!! Jerome and Austin made sure my car was spotless!! Austin made sure my car was spotless!! More

I have been to the service department two times, small I’m nature. But they took care of it. And also the parts department is also great. Dave was Awsome. I bought my car in December and I’m happy with Re I’m nature. But they took care of it. And also the parts department is also great. Dave was Awsome. I bought my car in December and I’m happy with Renolds Subaru. And I will be a customer for life. More

One fine bunch of folks ! I'm 62 years old and just purchased a 2020 Subaru Ascent for my wife. I have never been treated better anywhere in all my life as theses folks treat p I'm 62 years old and just purchased a 2020 Subaru Ascent for my wife. I have never been treated better anywhere in all my life as theses folks treat people. I actually had fun purchasing a car, which is close to a miracle nowadays/ Kudos to all...even met the owner, wow !!!!!!!!!!! More

Top notch customer service Informed Reynolds Subaru of a service issue which was resolved very quickly. The Reynolds team is committed to customer satisfaction!!! Kudos and Tw Informed Reynolds Subaru of a service issue which was resolved very quickly. The Reynolds team is committed to customer satisfaction!!! Kudos and Two thumbs up👍👍! More

Service department Did not buy my 2017 Forester from Reynolds but wanted to try their service department. Had an oil change done before they opened their new building. Did not buy my 2017 Forester from Reynolds but wanted to try their service department. Had an oil change done before they opened their new building. Just an ordinary experience. I then had an issue with my A/C just under a year of owning my car. When I called to arrange a loaner, I was told they won't give me one because I did not purchase the car from them. So I had to wait. Didn't take them long to decide it was just low on coolant and that sometimes happens out of the factory. Keep in mind this was in late September 2017--haven't used the a/c much given the time of year and I have always preferred opened windows. I turned the a/c on for the first time late May 2018 only to find it does not work. I have since discovered there have been many issues with the a/c in '14-'18 Foresters. http://www.subaruforester.org/vbulletin/f80/2017-forester-ac-stopped-working-again-773673/ I don't feel they took the time to inform me of this and just wanted me gone since I didn't give them the sale. I would have given them many years of service had they treated me well. Going to a new service department and I will have a loaner. More