Reynolds Ford Lincoln of Edmond

service The first time I took my Lincoln in it sat there from opening to closing and nothing was done. The next time I tried to get service I spent the entir The first time I took my Lincoln in it sat there from opening to closing and nothing was done. The next time I tried to get service I spent the entire day trying to get to talk to someone in the service department. All I could get was voice mail and no return to my message. I took my car in a 7:00 the following morning and was told to make an appointment and come back in a week. I guess the only way to make an appointment is to make a trip in person. Very inconvienent More

oil change They got my truck in quickly and were very courteous. The service manager came and spoke with me personally to see how I was doing. They got my truck in quickly and were very courteous. The service manager came and spoke with me personally to see how I was doing. More

Recall on lights for MKZ 2015 The representative was courteous and helpful. He offered me a loaner car, but told me that the job would only require an hour or less. I was pleasan The representative was courteous and helpful. He offered me a loaner car, but told me that the job would only require an hour or less. I was pleasantly surprised that the appointment took about forty minutes. I'm very pleased with this dealership. More

Great Experience! Great experience! Norris, Jo and Mike were all great to deal with. MKZ was a perfect auto for us! Lisa has been my Service Advisor for at least 10 ye Great experience! Norris, Jo and Mike were all great to deal with. MKZ was a perfect auto for us! Lisa has been my Service Advisor for at least 10 years; so I feel comfortable bring all my autos back to Reynolds for service. More

Oil change and recall item. Kevin Zabloudil has given us excellent service from time we purchased our car. He is a real asset to Reynolds Ford. I appreciate the way he follows u Kevin Zabloudil has given us excellent service from time we purchased our car. He is a real asset to Reynolds Ford. I appreciate the way he follows up and keeps us informed as work is being preformed Owen Marsh More

Great experience Dealership very nice. Great dealing with Ryan and Matt. Matt did an excellent job going over the performance and all the details about how t Dealership very nice. Great dealing with Ryan and Matt. Matt did an excellent job going over the performance and all the details about how the vehicle operates and all the different ways you can personalize the vehicle to fit out needs. Great experience and will recommend this dealership to our friends and family. More

MKZ lease Very pleasant. Since there is no dealership in Norman, I was pleased that Mr. Willits was willing to send information and after several phone calls, Very pleasant. Since there is no dealership in Norman, I was pleased that Mr. Willits was willing to send information and after several phone calls, he delivered my new car. Steve Adams brought one car for me to drive, but I chose another and they were able to find the car of my choice. I would recommend Reynolds for anyone looking to buy or lease. More

Best Buying Experience EVER! I am not a fan of the car buying process. In fact, I have said that I would rather have my gallbladder out again than buy a vehicle! I found a car th I am not a fan of the car buying process. In fact, I have said that I would rather have my gallbladder out again than buy a vehicle! I found a car that was a great price online, so I contacted Jon Morgan. He responded immediately and assisted me with financing. The entire process was very low stress, friendly, pleasant and efficient. I would definitely buy from them again! More

No Customer Service I showed up and walked in the door. Not one person even looked up from their computers to acknowledge me standing right in front of them needing help. I showed up and walked in the door. Not one person even looked up from their computers to acknowledge me standing right in front of them needing help. Every time I called the guy I was directly working with it went to voicemail. I got a ride to Ford because my car was being worked on and was told it would be ready at a certain time. They told me it was no charge so I asked for them to check if it was even fixed; it wasn't. So, they were just going to send me off as it was because no one knew what was going on. I later found out I had no ride back home and they did not even have the part in yet. I finally got a ride and then they started to tell me when it would be ready, too late I would be back tomorrow. I would have appreciated a call telling me it was not ready at least. More

Like Visiting Your Family Treated like family and with respect. No games, no runaround and got a better deal than I expected. I highly recommend them. Ask for Brian Burris. Treated like family and with respect. No games, no runaround and got a better deal than I expected. I highly recommend them. Ask for Brian Burris. More