Rensselaer Honda

Worst car buying experience of my life I bought a new car from them about a month ago. The delivery of my car was a nightmare. The person who was supposed to teach me how to use the HTMI co I bought a new car from them about a month ago. The delivery of my car was a nightmare. The person who was supposed to teach me how to use the HTMI cord to use the Honda Connect system couldn't teach me how to even use the Bluetooth on the car. I knew more about it than he did. It was honestly like watching an 80 year old person struggle to use a smart phone. He was their trained technician. Needless to say my Honda Connect feature still doesn't work right. I can't get texts to pop on the screen even after watching multiple YouTube videos and speaking with Honda support. Less than two weeks in I started having technical issues and noticed my car having lots of rust on it. I contacted the dealership and they wouldn't return my emails or calls. I finally got an email back from Chris Moyer saying rust is normal and the stuff they used to coat cars with to make them not rust is illegal. (Ok.. It's been a month since owning the car and there's no body damage. I traded in a 2012 and this didn't happen so this seemed odd to me. I kept pushing.) The Bluetooth on the car is very choppy and breaks up a lot. No one has any idea what I am saying half of the time. I continued to email the manager, Chris ignored my emails and calls. Then Mike the salesman finally answered a week later saying my emails went to my junk mail. When I asked that they kindly forward them to me, they couldn't provide them. I requested the president call me. He hasn't. I google his name because they refused to give it to me and emailed him. I resorted to social media and was contacted by Kelley Wallace who then deleted her comments and blocked me. I wasn't vulgar or inappropriate to her. What this dealership is doing is childish. I have a ton of emails backing up my contact with this dealership since phone calls are harder to prove. I took pictures of the social media as well. All I am asking is that this dealership contact me to address my concerns. Any concern about my car cannot be assessed over an email. Just like a doctor can diagnosis a condition over a phone, I'm sure you can't diagnosis what is or isn't wrong with my new car without seeing it. I dislike that all of the blame is being placed on me the customer who made one of the largest purchases of my life. I have tried numerous ways to contact them and resolve the issues with my car. I shouldn't have to post on social media or contact honda corporate to get repairs to my vehicle. I wouldn't recommend them to anyone. Once they had my money they no longer were of any help to me. Oh and lastly the most minor detail. They left the sticky stuff on my car door from removing the plastic the car is delivered in. This still hasn't been removed. It was supposed to be removed when my fiancé came back in to lease a new Pilot with Mike. Mike said he would take care of that no problem when we came back to test drive them. It seems like the second we weren't giving them more money is the second they no longer wanted to help us out. I have bought used cars and have never ever been treated this way. More

Piloteer Kathy and Blake were very knowledgeable and accommodating. The issue with my pilot was diagnosed and resolved quickly and thoroughly. I was at another Kathy and Blake were very knowledgeable and accommodating. The issue with my pilot was diagnosed and resolved quickly and thoroughly. I was at another dealership that could not identify the problem. A friend told me to go to rensselear honda. I was told they were great and they were. More

I will start by saying that Somer was very friendly and very helpful. She's not the reason we left completely dis-satisfied. We went to Rensselaer Honda to begin with because I knew I wanted a particular very helpful. She's not the reason we left completely dis-satisfied. We went to Rensselaer Honda to begin with because I knew I wanted a particular Honda vehicle, and we were interested in purchasing there because of the Humane Society donation they provide. We were also thinking of trading in my old car. We'd gotten trade-in values from other dealers, so we knew what the ballpark was. Somer was working up numbers for our purchase, and said that our old car would have to be examined by a man who examines all of the trade-in cars and gives them a value. We could see him (as well as 3 salesmen, who were "bored" and wandered over to "help") through the windows in the dealership - he opened the driver's door, wrote some stuff on a clipboard, *may* have started the engine (we couldn't tell that from inside), then came back in. Please note here that he did *NOT* open the hood and check the engine in any way. When Somer came back to her desk, she told us that the man had determined that my car had a blown head gasket, and we should think about trading it in. They made this determination, apparently, based on a "funny smell" that they claimed came from my car. They didn't mention the fact that I was parked next to an older model car, that looked like it had some serious issues. Somer ran numbers for us (and, admittedly, put a heck of a deal together), but we said we weren't going to buy on the fly, and we'd get back to her. We left feeling very uneasy with the whole experience - my husband knows a bit about cars, and this seemed very fishy to him. My father is a mechanic in another state, so I called him for advice. He said there was no way for them to have determined that we had a blown head gasket by looking at the car, and by "smell". We were not able to smell anything, nor was there any obvious signs of burning coolant, so we were pretty sure this was a scam at worst, or incompetence at best. Our suspicions were confirmed when we took my car to a service garage - we told them the story, and asked them to look it over. They had the car for 2 days, checked all systems thoroughly, and found NO PROBLEMS with the car (as in - nothing was wrong, not the coolant, the exhaust, or ANYTHING). I'm not sure whether they were looking to scam us and push us towards a fast sale, or whether the man who looked at the car was a moron, but I'm glad that we left without purchasing. I can't in good conscience support a business that employs someone who is either out to scam, or is that bad at their job. Again, Somer was wonderful, but they need to look at hiring someone else to inspect trade-in cars. We purchased from another dealership, and will make a donation to the Humane Society on our own. More

Purchased certified used car, after multiple trips to sevice pulled my own carfax and found car was in major accident with airbag deployment. Although there advertising states they have a 100 percent buy sevice pulled my own carfax and found car was in major accident with airbag deployment. Although there advertising states they have a 100 percent buy back, I got like 80 percent, I took a 3000 bath on a car I owned for less than 2 months because they lied to me about the car being accident free. The gm told me he would fight with carfax to get my money, but when I found out they already resold the car again CERTIFIED I tried calling him, he told me to " do what I have to do" nice response. So here I am, hardball is one of my favorite games, and I am an allstar More

Don was informative without being condescending or pushy. He made every effort to answer our questions and also explained the differences in the three models of the Civic. He made sure that we saw each mod He made every effort to answer our questions and also explained the differences in the three models of the Civic. He made sure that we saw each model and offered to have us test drive them. We were given the opportunity to test drive a vehicle on the road type we would be using most often. He also made an excellent suggestion concerning floor and trunk mats to us. At my request he researched a car top carrier option. The vehicle was ready for pick-up when promised and Don was there even though it was his scheduled day off. All in all we were pleased with the welcome and follow-thru at Rensselaer Honda. More

First of all I have not been able to drive for 2 years due to various illnesses--My son searched various dealerships and returned to the First-He brought the info to me and suggested I consider Rensslear due to various illnesses--My son searched various dealerships and returned to the First-He brought the info to me and suggested I consider Rensslear Honda--to make a long story short I have always had sport cars-We went to the Dealership and was met by the frendliest of salesmen--Aaron Minnick who not only took a long time to go over all the benefits of the Fit--for my needs now--as my son had suggested--I was able to look at other models and advantages or disadvantages due to my physical needs--then when I decided in fact this was the model I wanted--mainly due to the convenience of the Hatchback and the large trunk and even tho it kind of looked small on the outside it was more than roomy inside and the fold down back seat was definately an advantage-it was a slam dunk---everthing was completed-even arrangements with the Insurance company that I had used in the past--Never once did I feel pressured or that Aaron had other things to do--So in case you have such a thing as salesman of the month or year -I would certainly hope that Aaron's professionalism is recognized--you are one lucky dealership to have him---Thank you---Mary Kucera More

So I have less than perfect credit, but this facility boasts that they work with people that are in that category. They won't work with me. boasts that they work with people that are in that category. They won't work with me. More

Excellent service from both Jim Cronin and Glen Babineau. Found exactly what I wanted at a fair price. 2013 CRV EX L is perfect! Jim explained that a 2013 is a better value than a certified used because ther Found exactly what I wanted at a fair price. 2013 CRV EX L is perfect! Jim explained that a 2013 is a better value than a certified used because there isn't a great price difference and the 2013 have improved features. I agree. Glen explained all the finance options and reviewed them with me. Both men are great to work with. They really helped me find exactly what I wanted. Check this dealer and compare them to others in the area.You will return to this dealership! More

Just purchased a 2013 Accord Sport, 6 speed manual. Two months ago I met with Mike Williams and told him of my interest in the model. While the dealership had yet to receive one to my specifications, Mike months ago I met with Mike Williams and told him of my interest in the model. While the dealership had yet to receive one to my specifications, Mike promised to call me when one arrived. Just before Christmas he called to tell me that one was rolling off the new car carrier as he was talking with me. We met again for the test ride and I knew immediately I wanted to purchase my 7th Honda from Rensselear Honda. Mike made the business of the purchase simple, professional and quick. He is a very nice guy, friendly and helpful. He is exactly the type of salesman I have come to expect at this dealership. Before you buy - take the ride up Hoosick Street to Rensselaer Honda - and see if Mike Williams is available - you won't be disappointed. I wish there were more Mike Williams-like people in the world - it would be a better place! More

Best experience I have ever had leasing. Mark Rizzo and Christopher Moyer helped to make this very enjoyable with no high pressure or any pressure at all to lease or to buy.I will not hesitate to Lease ag Christopher Moyer helped to make this very enjoyable with no high pressure or any pressure at all to lease or to buy.I will not hesitate to Lease again from this dealer and will tell all my friends about my positive experience at this dealership More