Reliable Toyota

Ok so we decided we wanted a Rav4, we went and test drove one on the lot but it was not color we wanted as well as other options. I searched and found one up in St Louis and called Reliable and asked if they one on the lot but it was not color we wanted as well as other options. I searched and found one up in St Louis and called Reliable and asked if they wanted to go get it and sell it to us or should I go up there to buy it. I really wish I had gone up there. They went and got it for us so you would think this would go pretty easy and quick, we were there FIVE hours. The negotiations were SOOOOO painful, we did not get anything close to what we felt was fair on trade value and they were not about to budge. Then the finance, WOW he was only interested in upselling all the garbage he gets paid big for. After many exchanges, we were upfront in the very beginning we don't buy that stuff, he gave up and was obviuosly pissed off. Now the actual finance we advised we that we knew of a bank that had a low APR and wanted to go that way probably, the sales person assured us they deal with this bank regularly. Well Mr. Finance would hear nothing of this, he only wanted us to go with Toyota Finance, I guess so he could make up on what he lost with the upsell. When we gave them a low rating on their internal survey we immedately got a call from a manager wanting to know why we gave such a low rating so I gave him the story you have just read along with a few more details, he then asked why we did not walk away, WOW. I advised I personally was ready to but since this is what my Wife wanted I was going to follow through and get her what she wanted. I truelly am sorry I did not walk. On top of all of this in my conversation with the manager he advised me he would mail us a check to make up for the the trade value we felt we lost. It has now been 5 weeks ans no check. To sum up make the drive to Joplin, Tulsa, West Plains anywhere but here. Yes I am comfortable saying these people will do anything to stick it to you and they certainly are liars. More

We had a very poor experience at the Magness Dealership in Harrison, AR and drove 70 miles to Reliable to buy a Prius. In 2007, we bought a new Prius from Magness but over the years I was not happy with th in Harrison, AR and drove 70 miles to Reliable to buy a Prius. In 2007, we bought a new Prius from Magness but over the years I was not happy with the sales experience or their service department. Coming up to Reliable was a completely different and positive experience. The entire Reliable team was professional and friendly and everyone appeared to be happy to be working there. (Unlike the Magness team) We were greeted by Ben and he found Shalimar and Tom. Shalimar got us the deal we wanted on the car, even if it was black. :) Tom showed great confidence in handling our questions and getting us answers even though he was new. Tom is definitely an asset to your sales team. Each person we met on the lot and inside the dealership made us feel welcome. They were eager to make sure we were satisfied and had all the answers. The whole process was exceptionable and a pleasure. Jon took care of the business part and I bought lots more insurance than I anticipated but I still feel good about it. We will come back to Reliable for service and will tell everyone how pleased we were with the sales process. We love our new black Prius. We are so happy we made the drive to Springfield. Our thanks to everyone on the team. More

Everyone, from start to finish, was pleasant & helpful. They tried many options to get me everything I wanted in a car at an affordable price. helpful. They tried many options to get me everything I wanted in a car at an affordable price. More

We filled out an online survey and gave all three gentlemen a 10 out of 10 score, but the results showed 8 out of 10. We would like to correct that score and say that we received outstanding service gentlemen a 10 out of 10 score, but the results showed 8 out of 10. We would like to correct that score and say that we received outstanding service in every aspect. They went out of their way to help us and answered all of our questions. We would highly recommend all three gentleman and most definetly purchase any future cars from them. Richard and Dorothy Brunskill More

had some questions on possibly purchasing a new Tundra, Spoke with a very nice rep and she answered all relevant questions in a very timely manner. I was very pleased with the details she gave, and felt li Spoke with a very nice rep and she answered all relevant questions in a very timely manner. I was very pleased with the details she gave, and felt like I was a priority. I would definitely do more business with them in the future. More

Have been in contact with agency in regard to new car purchase. Jillian Waite is the representative from Reliable Toyota that I have dealt with. She has proven to be a great asset to this firm and is a purchase. Jillian Waite is the representative from Reliable Toyota that I have dealt with. She has proven to be a great asset to this firm and is always looking for the best way to see that the customer gets what they are looking for. More

I had called asking questions about a Highlander. I spoke with Jillian and for the first time in a long time at any dealership, she was able to explain everything I needed and or wanted without having to put with Jillian and for the first time in a long time at any dealership, she was able to explain everything I needed and or wanted without having to put me on hold or call me back with a answer. I strongly reccommend using her for purchasing a vehicle at this dealership. More

Rebel was very friendly and more than willing to accommodate all my needs. She answered my many questions and made me feel like a very important customer. accommodate all my needs. She answered my many questions and made me feel like a very important customer. More

Rebel was extremely friendly and helpful with my email inquiry. The dealership wasn't pushy and allowed me to make my own decisions. When I buy my next car, I'll probably go back! inquiry. The dealership wasn't pushy and allowed me to make my own decisions. When I buy my next car, I'll probably go back! More

I am working with a girl named Jillian, she has been so very helpful at finding me the right car, VERY professional! She has taken the time to really explain options. She also went over the difference betw very helpful at finding me the right car, VERY professional! She has taken the time to really explain options. She also went over the difference between leasing and buying, no one has ever taken the time to really go over that with me. As a single woman I always find it intimidating to shop for a car, she has made it much more enjoyable. More