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Reliable Toyota

Springfield, MO

5.0
5,644 Reviews

3521 East Sunshine Street

Springfield, MO

65809

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Showing 5,644 reviews

June 29, 2011

Very dishonest in repair work. We bought a new Tundra truck 3 years ago and have had nothing but problems with it. We took it in 2 days ago for a minor repair and they wanted to do an additional $1200 w More

by SUNNIE161
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
12
Jul 21, 2011 -

Reliable Toyota responded

Good afternoon, my name is John Peebles, Service Manager for Reliable Toyota. I want to sincerely apologize for the level of service you received from my staff. I recognize we are not perfect, and candid feedback like yours that you have provided is one of the only ways we can improve. I would like to investigate the matter further, so I can pinpoint the associate(s) you were working with so I can help improve their customer communication skills as well as their knowledge of the inventory. If you wouldn't mind giving me your name, I can look it up in the database. I can assure you this will remain confidential. However, I also understand if you would like to remain anonymous. We take all customer concerns under consideration during our training meetings, and your concerns will definitely be incorporated into our training to prevent this from happening in the future. If you would like to discuss this matter further, please free to contact me at the information provided below. Once again, I sincerely apologize for this experience, and I thank you for providing the feedback. John Peebles Service Manager Reliable Toyota jpeebles@vtaig.com 417-889-9000 Extension 1253

June 27, 2011

I narrowed my search for my new car to the Nissan Altima (which I had been driving for the last five years and was "extremely" happy with) and the Toyota Camry. The Camry won -- although very close the Cam More

by dlcorlett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Foster and Matt in Finance
May 31, 2011

BUYING A NEW CAR IS QUITE AN EXPERIENCE. IT TAKES TIME AND EFFORT ON EVERYONE'S PART. I FEEL LOTS OF WORK GOES INTO SELLING A CAR AND TRYING TO GET TO THE PRICE THAT WE WERE LOOKING FOR. JASON DID EVERYT More

by GUESHAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
jason
May 28, 2011

My fiance and I had a wonderful experience at Reliable Toyota/Scion. We have owned a Toyota in the past and have been impressed with the quality. With a limited budget we have decided to settle on a basic More

by honulife06
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason (#693) and Matthew Sibet
May 21, 2011

I had looked at a 2011 Ford Focus at Friendly Ford and was unhappy with my experience there. I decided to look at a 2011 Corolla at Reliable Toyota and decided to purchase here. Chris Koon helped me with More

by bespinlew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Koon
April 29, 2011

Car: consumer reports and Toyota's good name got me on the lot. i thought i would hate the corolla, but i loved it. Rick Dolney treated my mother with respect, also he did not try to "push" us into a sa More

by b100sc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dolney
April 28, 2011

I was looking to lease a new Camry for my company car, Trae Biser was the first person I met when I arrived on the lot. He was most helpful, took his time explaining all the options. We test drove sever More

by curtmo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trae Biser
April 21, 2011

Everyone we encountered was very nice, friendly and knew what they were doing. They went beyond the call of duty to find the car we wanted and got it to us in a fast and courteous manner. We now have boug More

by gabmo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Scanio
April 18, 2011

I just want you to know that Trae was the best salesmen I ever had !!!!. I buy a new car about every two years and they's not enough I can say about this young man. If Trae stays in this business he will g More

by kimie26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trae viser
April 17, 2011

We haven't bought a new car in years, and we have had negative experiences with dealerships/sales men, but our experience with Reliable Toyota in Springfield was great. Our salesman (Robert) was wonderf More

by kimruch
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert
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