Reliable Toyota

DO NOT GIVE SS# FOR CREDIT BECAUSE THEY WILL SHOTGUN YOU!!! Was preapproved for loan. Found a car. Was waiting for our own loan officer to call us. Was told by salesman we could get 0% financing (yes, we WER Was preapproved for loan. Found a car. Was waiting for our own loan officer to call us. Was told by salesman we could get 0% financing (yes, we WERE told that!!!). Signed only for credit report to be reviewed. WOULD NOT sign for them to send off to banks for better interest rate than what prelim report ran. They told us they WOULD NOT send to any banks. We left and said when our loan rep called with final approval, we would be back. After working my tail off to rebuild my credit, apparently overnight my credit score fell almost 70 points!!! They were the only dealership we went to. They sent our information KNOWING WE HAD OUR OWN FINANCING!!! Obviously the bank could see exactly what happened. We got a much better car and no pressure sales/customer service elsewhere (HIGHLY RECOMMEND ACURA OF SPRINGFIELD) More

everything was wonderful!! Our salesperson Dan Regan was fantastic!! He made the experience fun and easy and was very helpful throughout the whole process. We will defenitly be Our salesperson Dan Regan was fantastic!! He made the experience fun and easy and was very helpful throughout the whole process. We will defenitly be back for our next vehicle purchase!! More

Great buying experience We went to reliable to look at a new truck. Dan Regan was our sales guy and he was very helpful. Dan and the rest of the team at reliable made the who We went to reliable to look at a new truck. Dan Regan was our sales guy and he was very helpful. Dan and the rest of the team at reliable made the whole buying experience enjoyable. I would definitely reccomend them when looking to purchase in the future More

Refused to honor warranty On February 18 my husband and I purchased a 2000 Jeep Grand Cherokee from Reliable Toyota Used Car Center. The vehicle had a 3000 mile warranty. Three On February 18 my husband and I purchased a 2000 Jeep Grand Cherokee from Reliable Toyota Used Car Center. The vehicle had a 3000 mile warranty. Three days after purchasing the car I was driving it and it died in traffic. I immediately called the salesman, Zach, to tell him what the car did. I told him if they dont fix it, I just want my check back and they can have the car back. He assured me that the warranty would fix the problem. Zach gave me the number to Pearl at the Audi dealership to make an appointment. I call Pearl Moffett. I took the first appointment that she had available. The day before my appointment my daughter came down with the flu and I moved my appointment to the next available appointment after that. When I brought the car in they had it a couple of hours and then called me to say that their computer will not produce a code giving any indication what is wrong. They also could not get the car to reporduce it. They sent me on my way. The car continued to do the same thing. I spoke to Pearl again on april 18th. She told me that her mechanic was no longer with them, therefore they can not work on the car any longer. She said I would have to start the process over with the service center across the road. Then she told me she did talk to someone that was giving the guess that it was a wiring problem with the ECM. On Tuesday April 22nd. My husband went into the dealership to have them fix the car. When he got there he was sent to 4 different people at the dealership, but while he was there they would not look at the car. They told my husband that he would have to take it somewhere else to get the car fixed and refused to help. That same evening I went to Toyota and spoke this time to Matt, the sales manager on duty. Matt was very understanding. He called the mechanic to see what was going on with the car. I heard him tell the mechanic that if the car is having that problem then it is dangerous to drive and we need to fix it. Matt assured me that if we brought the car back to him on April 25th he would get the car repaired. I even agreed I would pay the deductible, but he said that I would not need to. My husband called the dealership the morning of the 25th to let Matt know what time he would be there with the car. When he called he found out Matt was no longer with the company and was told that since he is not here, they will not help with the car. I called the dealership to talk to the person filling in as the sales manager which was Tony Subblefield. He was in a meeting. I told his secretary what was going on and that it was very important that I speak to him. I left my name and number and said if I don't hear back I will try later. Within the hour Tony Stubblefield called back. He was very defensive. I told him I was just trying to get his help. I told him that we bought the car from them and we are just needing help in getting it fixed. He had pulled my file and he read to me what the complaint was with the car. I told him that what he read to me was not what I told Pearl the car was doing. He got very aggitated at that point and stated: that if I can't have a civil conversation then it can end now. I said to him that I am very calm. You are the one that is aggitated. I told him that I was just looking for Toyota to have the intergrity to help me with this car. He got even more aggitated and told me that his mechanics have no way of finding out what is wrong with the car. He continued on to tell me that if I wanted the car fixed then I need to go to the Jeep dealership or a mom and pop shop to have it fixed. Since we had a 3000 mile warranty I was just wanting them to at least honor finding out what is wrong with the car. Since they would not do anymore than hook it up to their computer, we still do not know what is wrong with the car. Not diagnosing the car is not honoring their warranty that came with the car. They can't even tell me that it is not covered under the warranty, because they refuse to diagnose the problem even though I have to pay for the diagnosis time. More

We drove from Northwest Arkansas to do business with Reliable Toyota. After an icy vehicle accident, we were rushed to find a Tacoma replacement. We were clear on our specifications, and John Cook was Reliable Toyota. After an icy vehicle accident, we were rushed to find a Tacoma replacement. We were clear on our specifications, and John Cook was outstanding on listening to those needs. We are very pleased with the professionalism and courtesy extended by every member of the Reliable Team. We left with what we felt like was a fair deal and one more step toward getting back to normal. Thanks to the whole team! More

During my recent visit to your dealership the service During my recent visit to your dealership the service advisor was a very friendly and respectful young man by the name Ted Green. Everyone who was During my recent visit to your dealership the service advisor was a very friendly and respectful young man by the name Ted Green. Everyone who was a stakeholder in my visit to Reliable Toyota was truly excellent and provided exceptional service. Jayme Young was the first person I spoke to when making my appointment. She coordinated my appointment, and ensured the part required was ordered and available by the scheduled appointment. During my short visit there I met another product specialist named Kristi Smith. She was very helpful and answered all of my questions about the newer models. This was my third visit to Reliable Toyota. It is very apparent that you folks have something very special going on there at the dealership. The leadership team and customer service trainers are doing an excellent job in my opinion. You folks have mastered the mantra that; "The only perception of service that counts is the customers". I look forward to a mutually beneficial relationship and the purchase of another Toyota next year. I appreciate your commitment to excellence which is rare today. As you are aware anyone can sell a vehicle however great service is what makes lifetime customers. Best wishes and appreciation to all who made my visit an enjoyable experience! Sincerely, Dan Bill More

I tried to utilize internet sales because I live out of state. Wanted to get the value of my trade as close as possible without being at dealership. I was told to send pictures and vin # and they would state. Wanted to get the value of my trade as close as possible without being at dealership. I was told to send pictures and vin # and they would get back to me to let me know ballpark idea. This went on for over a week and I have now been blown off completely. Was hoping to be purchasing a vehicle this weekend. They do not value out of state customers or women customers if this is how they do business More

I went looking for a used Corolla S. They showed me i could buy a new one and not pay any bigger payment than on a used. i liked them so much i bought a 2013 corolla s. that lead to me ordering a new 201 could buy a new one and not pay any bigger payment than on a used. i liked them so much i bought a 2013 corolla s. that lead to me ordering a new 2014 scion tc 10 series. that when so well we bought a 2013 fr-s 10 series as well. they even made trading my corolla in a simple thing. IT HAS BEEN AWESOME!!!! I would definitely recommend them to anyone with any sense. More

Ok so we decided we wanted a Rav4, we went and test drove one on the lot but it was not color we wanted as well as other options. I searched and found one up in St Louis and called Reliable and asked if they one on the lot but it was not color we wanted as well as other options. I searched and found one up in St Louis and called Reliable and asked if they wanted to go get it and sell it to us or should I go up there to buy it. I really wish I had gone up there. They went and got it for us so you would think this would go pretty easy and quick, we were there FIVE hours. The negotiations were SOOOOO painful, we did not get anything close to what we felt was fair on trade value and they were not about to budge. Then the finance, WOW he was only interested in upselling all the garbage he gets paid big for. After many exchanges, we were upfront in the very beginning we don't buy that stuff, he gave up and was obviuosly pissed off. Now the actual finance we advised we that we knew of a bank that had a low APR and wanted to go that way probably, the sales person assured us they deal with this bank regularly. Well Mr. Finance would hear nothing of this, he only wanted us to go with Toyota Finance, I guess so he could make up on what he lost with the upsell. When we gave them a low rating on their internal survey we immedately got a call from a manager wanting to know why we gave such a low rating so I gave him the story you have just read along with a few more details, he then asked why we did not walk away, WOW. I advised I personally was ready to but since this is what my Wife wanted I was going to follow through and get her what she wanted. I truelly am sorry I did not walk. On top of all of this in my conversation with the manager he advised me he would mail us a check to make up for the the trade value we felt we lost. It has now been 5 weeks ans no check. To sum up make the drive to Joplin, Tulsa, West Plains anywhere but here. Yes I am comfortable saying these people will do anything to stick it to you and they certainly are liars. More

We had a very poor experience at the Magness Dealership in Harrison, AR and drove 70 miles to Reliable to buy a Prius. In 2007, we bought a new Prius from Magness but over the years I was not happy with th in Harrison, AR and drove 70 miles to Reliable to buy a Prius. In 2007, we bought a new Prius from Magness but over the years I was not happy with the sales experience or their service department. Coming up to Reliable was a completely different and positive experience. The entire Reliable team was professional and friendly and everyone appeared to be happy to be working there. (Unlike the Magness team) We were greeted by Ben and he found Shalimar and Tom. Shalimar got us the deal we wanted on the car, even if it was black. :) Tom showed great confidence in handling our questions and getting us answers even though he was new. Tom is definitely an asset to your sales team. Each person we met on the lot and inside the dealership made us feel welcome. They were eager to make sure we were satisfied and had all the answers. The whole process was exceptionable and a pleasure. Jon took care of the business part and I bought lots more insurance than I anticipated but I still feel good about it. We will come back to Reliable for service and will tell everyone how pleased we were with the sales process. We love our new black Prius. We are so happy we made the drive to Springfield. Our thanks to everyone on the team. More