Reliable Toyota

Outstand service Jason provided excellent service, I told him how much I wanted to spend and how much the monthly payment needed to be. He didn't try to sell me what I Jason provided excellent service, I told him how much I wanted to spend and how much the monthly payment needed to be. He didn't try to sell me what I didn't want. I had very little time to spend at the dealer's and Jason had me out in 30 minutes. He worked fast and understood that my time was just as valuable as his. Great Job Jason More

Above and Beyond Expectations I had the best experience at Reliable Toyota with Jason Moon, highly recommend asking for him when you stop by. He was knowledgeable and took extra ti I had the best experience at Reliable Toyota with Jason Moon, highly recommend asking for him when you stop by. He was knowledgeable and took extra time when it was already late and they were closing to teach me how to use all of the different features/functions on my new (to me) car that I wasn't familiar with. I appreciated his thoroughness and that he called to follow-up and check on how everything was going with my car and see if I needed anything. At other times in the purchasing process I was helped by Matt Sibet and Frank Rippe and was equally impressed with how they do business and for their advice and help. Another wonderful experience at Reliable Superstore! Thank you! More

Job well done How a lot of fun watching my dad buy a car for my stepmom and got a good deal. And the popcorn was fresh . Word! How a lot of fun watching my dad buy a car for my stepmom and got a good deal. And the popcorn was fresh . Word! More

New Car Mike Casey was great. He explained everything. Took us for a test drive. Explained all of the paper work as we went. Helped us clean out our old c Mike Casey was great. He explained everything. Took us for a test drive. Explained all of the paper work as we went. Helped us clean out our old car. Explained all the features on the new one before we drove away. Thanks, Mike More

New car Mike Casey made buying my new car very easy and stress free Thanks Mike they made sure and showed me all the features of the car before I drove it hom Mike Casey made buying my new car very easy and stress free Thanks Mike they made sure and showed me all the features of the car before I drove it home More

I’d rather pour hot sauce in my eyes I admit it. I was an idiot to give Reliable so many chances to please me before I gave up. In the end, I would not only beg my friends and family NOT I admit it. I was an idiot to give Reliable so many chances to please me before I gave up. In the end, I would not only beg my friends and family NOT to go to Reliable, but I would also beg my enemies not to go to Reliable. It all began when I decided to use their service center rather than the usual mechanic I went to. I had my car sent in because my alternator went out. No big deal. I pick my car up a few days later and get home to realize that my keyless entry doesn’t work. I took it back in, they fixed it. No big deal. The next day my car dies and seems to be having electrical issues. After almost two weeks of tearing my car apart, I found out the service tech had mismatch a couple of fuses and wires which caused the computer to fry. Their mistake, yet I get billed for it. To help soften the pain from the big one I just took on that deal, they gave me a free oil change. I guess that’s supposed to fix everything? On my way home from this oil change, I’m headed down the highway at about 65 miles per hour when I hear a weird noise coming from around my front right wheel. Suddenly, a I hear a loud pop and my car jerks onto the shoulder. I get out to see what just happened. The plastic undercarriage, which they had removed for my oil change, was not properly replaced and had become caught in my wheel. I kid you not. I spent 20 minutes on the side of the interstate trying to get it all out from under my wheel. I called them 7 times over a 3 day period leaving patient and detailed messages, kindly asking for a return phone call. Upon NEVER receiving one, I decided to just say screw it. I was done with them. A short bit later, I needed brakes. No, I wasn’t going to let them do that after what happened, but I did need the pads to do the job myself, and they happen to be dealer only. While in there, I mentioned what had happened and also that I had never received a call. The service tech literally said “You should have just kept calling. It’s too late to do anything about it now.” Then there’s the last straw... my supercharger died. Being a very hard-to-find part that’s no longer made, I naturally went to the dealership (also under the advice of my warranty company). I checked in with the dealership a couple to three days a week to check on the process. Every time I was told that they were still looking for the parts. After SIX MONTHS of this, I had enough. (Mind you, they still had my inoperable car this entire time!) I began to look around online, and I come across a dealership in California who has the part in stock. I call to verify that they had it, and they did. In fact, they had 22 of them. I call my service tech to let him know, and he was going to get the ball rolling. Nope. I was told when he called that there were no parts available. Frustrated, I ended up having my car towed to another dealership who managed to not only get the parts I needed, but also had my car returned to me within a week. (I left them a great review!) I’ve honestly never heard anyone say good things about Reliable, and I understand why. Oh, and do know that it’s not just Reliable Toyota, but all Reliable dealerships in Springfield. Just drive another 30 minutes to someone else. xxxx, buy a horse and buggy! I promise it’s better than Reliable. More

3rd Vehicle Purchase at Reliable This was our 3rd vehicle purchase with Reliable. We needed something bigger for our growing girls. Jason Moon is the reason we chose to come back to R This was our 3rd vehicle purchase with Reliable. We needed something bigger for our growing girls. Jason Moon is the reason we chose to come back to Reliable. He is the best sales guy. We have a Toyota dealer in our home town but perfer to dive 100miles to do business here. Thanks Jason Moon for everything you do for us. More

New SUV We bought our new 2017 Highlander at Reliable. Jason Moon is so nice. He is willing to do everything he can to make the buying process amazing. Tom G We bought our new 2017 Highlander at Reliable. Jason Moon is so nice. He is willing to do everything he can to make the buying process amazing. Tom Gray in finacing was very professional. He was able to get me a great APR rate. More

Bought a new car We went to Toyota yesterday and bought a new car and I thought it was awesome! Jason Moon got us a good deal. Thank you Jason! We went to Toyota yesterday and bought a new car and I thought it was awesome! Jason Moon got us a good deal. Thank you Jason! More

Very good! Mike was very informative. We were in a hurry and he did everything he could to move things along as quickly as possible. We got all our paper work Mike was very informative. We were in a hurry and he did everything he could to move things along as quickly as possible. We got all our paper work in the mail in a timely manner and were able to get our tags without any problems. Thanks Mike!!! More