Reliable Toyota

Toyota purchase Gavin Green was a very helpful and patient salesman, He went above and beyond to make sure all of our questions were answered and that we were happy Gavin Green was a very helpful and patient salesman, He went above and beyond to make sure all of our questions were answered and that we were happy with our choice before we purchased it. Thank you for such a pleasant atmosphere in what can be a stressful situation. Couldn't be happier with our decision and our purchase! More

Excellent customer service Worked with Matt Freeman, and he epitomized good customer service. Purchased a used vehicle from them and he took customer service to the next level, Worked with Matt Freeman, and he epitomized good customer service. Purchased a used vehicle from them and he took customer service to the next level, even after the sale. Thanks to Matt, I will be a reliable customer for a long time in the future. The entire staff was very helpful and accommodating. More

Victor was a wonderful salesman Victor was very helpful from the very beginning of the day. He is so personable and we will enjoy dealing with him again. Answered every question w Victor was very helpful from the very beginning of the day. He is so personable and we will enjoy dealing with him again. Answered every question we had. Will be recommending him to all our friends. More

Great service and a wonderful experience Adam Clair made this experience easy and hassle free. He’s a great salesperson and I would recommend hem to anyone. Very knowledgeable. No pressure at Adam Clair made this experience easy and hassle free. He’s a great salesperson and I would recommend hem to anyone. Very knowledgeable. No pressure at all. I love my new car also! More

Very satisfactory . Zsolt and Edit Laczko Bryce is an outstanding salesman, his knowledge of Toyota cars is excellent, his intelligent at the highest level. Professi Zsolt and Edit Laczko Bryce is an outstanding salesman, his knowledge of Toyota cars is excellent, his intelligent at the highest level. Professionalism is next to his name. In the past forty years we never ever meet such a great young sales person like him. If anybody on the market for Toyota (as buyer) deal with Bryce Jordan. We both are absolutely sure that his a great value for the company already. More

Bad experience Would not let us take car home until they had title in hand which our bank we use for financing (Navy Federal Credit Union) holds. This would have ta Would not let us take car home until they had title in hand which our bank we use for financing (Navy Federal Credit Union) holds. This would have taken 2 weeks. If I financed thru Toyota I could have taken care home that day. So I guess we were punished for using our own bank. Went to another Toyota dealership next day and took home 2 new Toyota’s. Big loss for them. More

The people scheduling your service recall work. My name is Lawrence Bessette and I own a 2003 Toyota corolla. I'm a self employed electrical contractor who kept receiving recall notices on my car an My name is Lawrence Bessette and I own a 2003 Toyota corolla. I'm a self employed electrical contractor who kept receiving recall notices on my car and not being to keep an appointment because I live 80 miles away in Squires Mo. I was told that I had to have this done because it was dangerous to drive it in this condition. I've been driving this car for years before I was given this. had asked, are you going to tow the car; you said no, that I had to bring it in, so much for customer safety. I couldn't afford to take a day off to have you correct a flaw that you made in the manufacture of your automobile. I then asked, do you have a loner car; you said you only rented cars. I then told you to not call or harass me again about this matter because you had taken up enough of my time already. You called two days later and said your manager had O.K.d the loaner. I then rearranged my work for that day. I dropped off my car at your service center where Charles McCantire who signed me in and then arranged to have the person in the loner service drop off the car. It was a Prius. I then moved all of my test equipment to the Prius and was told that I had to sign some papers. We rode to her office; she required my drivers license and proof of insurance which I gave her. She said that I had to have collision. I told her that putting collision on a 2003 car was insane. She then told me that I couldn't have the loner. Now I'm fed up. I had an appointment in an hour and a half in Bolivar that I couldn't miss.I told her that I had to have my car back right away. Now I'm fuming with anger because of the imcompetence your dealership has for your customers. You notice I didn't say consumer, because a consumer is like a pig; you toss any slop at it and it eats it. A customer has a choice, He decides weather or not to buy or not to buy your product, depending on what is offered. I decided, at that point, never to do business with your company again and to let people that I do business with know of my experience. When I went to pick up my car, Charles had asked me what had happened. I told him the story, and he offered to let me take his personal car. I was floored; I couldn't believe what I was hearing and never expected it from anyone that worked for your company. I had asked him why would do this, he said that it was the right thing to do. I took him up on his offer and said that I would fill his car when I brought it back. I made my appointment and brought his car back only to have his transmission fail at you entry way of the dealership. Charles had taken command of a seemingly hopeless situation and totally turned it around In an instant and diffused any and all anger that I had. He did this instinctively. I felt like I was dealing with the owner of your company and felt more confident. I felt like a customer and professionally taken care of. Charles should be running your company to set a paradigm of how to treat and find solutions to dilemmas that must present themselves daily in your business. Always remember the customer is not there for you; your there for the customer. More

Very Helpful We really appreciated the assistance Leo Simmons gave us in purchasing our new (to us) vehicle today. We felt all of our questions were answered and t We really appreciated the assistance Leo Simmons gave us in purchasing our new (to us) vehicle today. We felt all of our questions were answered and that our needs were understood. We're very excited to have the perfect vehicle for us. More

Great Experience After searching all over the state of Missouri for the Toyota Highlander we wanted at a price we were comfortable paying, we made the trip to Reliable After searching all over the state of Missouri for the Toyota Highlander we wanted at a price we were comfortable paying, we made the trip to Reliable Toyota in Springfield. We found the exact Highlander we wanted at the price we wanted. The salesman, Trent Galyon, was very knowledgeable about the features of the vehicle and very pleasant to work with. More

Amazing Bryce was extremely helpful and helped my girl get into a new corolla. I hope he can do the same when I try to get in a IM. I love those hatchbacks. Bryce was extremely helpful and helped my girl get into a new corolla. I hope he can do the same when I try to get in a IM. I love those hatchbacks. More