
Reliable Toyota
Springfield, MO
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Low Pressure Buying Experience Last week, I casually suggested to my husband that we upgrade our commuter car. Two days later, we strolled into Reliable Superstore to inquire about Last week, I casually suggested to my husband that we upgrade our commuter car. Two days later, we strolled into Reliable Superstore to inquire about a car we saw online. Leo Simmons met us at the door, tracked down the car (which was on another lot), and invested a good amount of time working out a deal with us. The atmosphere at Reliable Superstore is relaxed and comfortable, and the staff friendly. More
First time buyer- will be returning Wonderful buying experience. Every one I spoke with was very professional. Ben was my sales agent and rocked it! He answered all my questions and conc Wonderful buying experience. Every one I spoke with was very professional. Ben was my sales agent and rocked it! He answered all my questions and concerns without making me feel like an idiot. He delivered on everything We discussed. Due to this experience I will be coming back in the future as well as referring friends and family to Reliable. More
Friendly and had answers to our questions! We talked to Andrea on the phone & email, went in at 8am for appt just to look. We left with Prius. Everyone was great, friendly, and had all the an We talked to Andrea on the phone & email, went in at 8am for appt just to look. We left with Prius. Everyone was great, friendly, and had all the answers to our questions, easy to work with. Warren in the finance dept, got us in and out with no problems. More
The Limited Experience The staff was very knowledgeable, friendly, and helpful. We bought a Highlander Limited that had been thoroughly checked out and serviced. Trade in v The staff was very knowledgeable, friendly, and helpful. We bought a Highlander Limited that had been thoroughly checked out and serviced. Trade in value followed Edmunds. Worked well with financial help. More
Enjoyable purchase experience Austin Massey is an excellent, friendly, knowledgeable salesperson that made the purchasing experience enjoyable and pleasant. Very patient, not the p Austin Massey is an excellent, friendly, knowledgeable salesperson that made the purchasing experience enjoyable and pleasant. Very patient, not the pushey salesman I am used to. I would recommend you purchase from Austin. More
Everything went smooth. Adam Clair did an excellent job at trying to get us in and out as quick as he could. They even bought kids lunch while we waited on getting everythin Adam Clair did an excellent job at trying to get us in and out as quick as he could. They even bought kids lunch while we waited on getting everything finalized. More
A breeze! Leo Simmons was great to work with! He was honest about the car and answered all of my questions. He made my first car buying experience a breeze! Leo Simmons was great to work with! He was honest about the car and answered all of my questions. He made my first car buying experience a breeze! More
Leo Simmons was my guardian angel as a used car salesman two weeks ago i was in a major car accident. It wasn't my fault and my car was totaled. I owned my car and had no payment. i loved my car. I was very two weeks ago i was in a major car accident. It wasn't my fault and my car was totaled. I owned my car and had no payment. i loved my car. I was very depressed and in much pain from the accident. I had to rent a car to get to and from doctors appointments and make the hard choices of either paying bills and working, or taking care of my damaged body. I was off work for two weeks and drowning in dept. and this point I had maxed out my credit card and my credit took a nose dive. I called so many car places, even the " never say no " places. who got me approved for a car that they were asking way over the worth of the car at such a high payment that i would literally be paying more for the car than for my mortgage! I even went to my credit Union who approved me for a loan but had crazy impossible terms and conditions that made it impossible to find a car. Throughout this ordeal I was talking to Leo from Reliable Toyota who after i texted him telling him my bank approved me but had crazy terms which prevented me from getting a decent car, I expressed to him how hopeless i felt. He was with me via text through my whole ordeal texting me and giving me advice with where to try and apply with my credit the way it was. Not once did he push me to buy a car from him. but he offered to help in any way he could. feeling discouraged and defeated after my bank visit he said " come here and ill try to help you the best i can. Keep your head up" with that and without any hope that i would get approved from a really big dealership since even the buy here pay here places denied me, I drove my expensive rental car over to Reliable.My phone died as i walked into the door so i didn't have any of my required info. but we got creative and he was able to get everything he needed. we chatted while we waited and he helped calm me down form the stressful weeks that i had following the accident. He came back and told me one of the banks he was talking to may be able to work with me. He gave me all the terms and conditions. He was open with me that the payments may be around $360 at 60 months and 14% APR due to my credit. I was just happy we were able to get a bank to say yes. Kevin from the bank asked me about my motorcycle which didnt show any payments on it since last year due to a legal hold on any information from a lawsuit going on between them and the company i bought the bike from. i still made the payments on it and explained the situation the best i could. Kevin also explained to me i still had a collections open from 2015 that was supposed to have been paid off in 2015. it has been effecting my credit since then. Kevin told me he got what he needed and he will be in touch with toyota shortly. I sat back in the waiting room stressing about how much i was going to be paying a month and trying to figure out a budget. Leo came in a few minutes later and gave me a double high five. I could have cried from relief! He said we got approved and all i have left is the easy part of signing the paperwork. I went into the back office to sign. As the financial guy was telling me the payments, amounts terms and warranty...i realized: Leo didn't just sell me a car. He also was fighting back and forth with the bank to get me a lower rate. My proposed rate was $360 a month. Leo got it down to $240! He also lowered the asking price of the car from 11,700 to the Kelly Blue Book value of the car...so he could get me the best warranty that covered EVERYTHING for the car for 12 months without making me pay more! this is the first time i have bought a car from a major dealer and Reliable Toyota made the stressful process so much easier than i thought it could ever be! Leo gave me peace of mind and release from spending more money than i had for the rental. He also drove behind me to the rental place to drop off the rental car so i could drive my new car home straight from there. Leo Simmons was my saving angel in the guide of a used car salesman. Thank you LEO! - 2010 Honda CR-V AWD with 118k miles. -Jessica More
Great experience Ben Brownlow sold me my new Corolla, I love it and he was great! Super nice and easy to deal with. I would definitely recommend. Ben Brownlow sold me my new Corolla, I love it and he was great! Super nice and easy to deal with. I would definitely recommend. More
Successful experience in purchasing a new automobile Anthony Archuleta and other staff members ,my wife and I worked with were open and helpful throughout the process involved in buying a new car. Anthony Archuleta and other staff members ,my wife and I worked with were open and helpful throughout the process involved in buying a new car. More