
Reliable Toyota
Springfield, MO
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Nick is awesome to work with! Straightforward and honest, made me feel like I completely comfortable with what I was getting! Highly recommend him! Straightforward and honest, made me feel like I completely comfortable with what I was getting! Highly recommend him! More
We are so happy with our new Grand Highlander! Adam Clair was our salesman. He was very kind and professional, and our new vehicle came in from the factory much faster than we expected. It was a q Adam Clair was our salesman. He was very kind and professional, and our new vehicle came in from the factory much faster than we expected. It was a quick and seamless process! More
I don’t usually write reviews, but I’ve been sitting on this for over a year, and it’s time to share my experience. While traveling for business, my 2006 Toyota Sienna suddenly wouldn’t shift into gear. this for over a year, and it’s time to share my experience. While traveling for business, my 2006 Toyota Sienna suddenly wouldn’t shift into gear. I had it towed to Reliable Toyota, hoping for a straightforward and fair repair. The issue turned out to be a small broken bushing that connects the gear shift cable — a part that typically costs under $10. I rented a vehicle from the dealership while repairs were underway, which was helpful. After the first day, I was told the part wasn’t in stock and had to be ordered from Kansas City. I even offered to drive there to pick it up, but after checking with the mechanic, I was informed they could use an aftermarket version instead. In the end, the job took two days and cost me over $900. I’ve since learned that this is commonly a 30–60 minute repair involving a low-cost part. I understand dealership pricing and overhead, but this felt excessive — especially for a traveler just needing basic help to get back on the road. This isn’t written out of anger, just disappointment. Experiences like this are why people hesitate to trust dealerships. I hope this helps others make informed decisions. More