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Reliable Nissan - Service Center

Albuquerque, NM

4.1
616 Reviews
Call Service Center (505) 715-5905

616 Reviews of Reliable Nissan - Service Center

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October 27, 2024

Unreliable and not very helpful in getting service needed for used vehicle sold to us More

by Marilynjoe17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Vigil
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2024 -

Reliable Nissan responded

Ensuring that every vehicle we sell is backed by prompt, effective service is essential to us, so we regret that this wasn’t reflected in your experience. We’d like to address any outstanding concerns you may have and make things right. Please reach out to our Service Director, Steve Vigil, at Svirgil@vtaig.com.

October 27, 2024

Charged me to rotate my tires and didn't do it. Also had an oil change done, and my car was leaking oil immediately.Its a 2024 it should not be leaking any oil. I waited 3 hours with my kids first t More

by ANGELICAABEYTA1975@GMAIL.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2024 -

Reliable Nissan responded

We understand how frustrating it must have been to deal with the tire rotation and the oil leak on your 2024 vehicle, especially after spending so much time in our service department. We appreciate your patience and are glad to hear that our supervisor was able to address your concerns. Your feedback is crucial in helping us improve our services. If you have any further questions or need assistance, please feel free to reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.

October 27, 2024

Service takes too long there are very unorganized not knowing what's included with a purchase of a vehicle and what to charge a client More

by Sad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Abdul Kebe
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Bateman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Salazar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Vigil
1.0
This rating includes all reviews, with more weight given to recent reviews.
Phu Nguyen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Chavez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ramon Mendoza
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Anaya
1.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2024 -

Reliable Nissan responded

We strive to make each service experience efficient and straightforward, so it's concerning to hear about the delays and confusion around service inclusions. We’d like the opportunity to address your concerns in more detail and make things right. Please feel free to reach out to our Service Director, Steve Vigil, at Svirgil@vtaig.com, so we can work to resolve this for you.

October 27, 2024

Super nice, good customer service, nice facility! Love coming here when I come from out of town More

by DEATHTROOPER93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 29, 2024 -

Reliable Nissan responded

Thanks for the awesome feedback! We’re thrilled to hear you enjoyed your visits and appreciated our customer service. We look forward to welcoming you back next time you're in town!

October 27, 2024

Very fast and excellent customer service very helpful and very pleased with how they were with everything. More

by PRINCESSP0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvin De La Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 29, 2024 -

Reliable Nissan responded

Thanks! We’re thrilled to hear you had a great experience with our customer service team. Your satisfaction is our priority, and we appreciate your kind words. Looking forward to serving you again!

October 26, 2024

It was okay. Took long and they didn't vacuum my car.. windows were done sloppy More

by JANICEFAUSTINE9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 29, 2024 -

Reliable Nissan responded

Thanks for your feedback, Janice! We appreciate your insights and apologize for the inconvenience. We're continuously working to improve our services, and your comments will help us address these issues. We hope to provide a better experience next time!

October 26, 2024

Slower than usual to be met by service person; I asked for a Lyft ride; 20 minutes later I checked to see if Lyft was requested for me. It had not been requested; finally did. More

by Stevie
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Never met with one of these men.
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Oct 29, 2024 -

Reliable Nissan responded

Stevie, thanks for your feedback! We’re glad you enjoyed your experience overall, but we apologize for the delay in service and your Lyft request. We’re working to improve our response times to ensure a smoother experience for everyone. Your insights help us get better!

October 26, 2024

Ramon is very attentive to my questions about my car. The other staff in sales are also very friendly in helping me. More

by mrylore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abdul Kebe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 29, 2024 -

Reliable Nissan responded

Thanks for the fantastic review! We're thrilled to hear that Ramon and our sales team provided you with attentive and friendly service. Your satisfaction is our priority, and we appreciate your support!

October 25, 2024

Customer service was great, very friendly. They got me right in on my scheduled time. More

by ELIZABETH SANDOVAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 25, 2024

They were friendly from start to beginning they knew I didn’t have a way to go pick up my car or a way home. They provided me a way to get home safely. They were amazing. I would recommend reliable Nissan More

by MARY.MONTIJO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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