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Reliable Nissan - Service Center

Albuquerque, NM

4.1
1,025 Reviews
Call Service Center (505) 715-5905

1,025 Reviews of Reliable Nissan - Service Center

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June 15, 2024

Had to go back to services. oil was leaking. Was not sealed correctly. Could have blew up engine More

by DEBORAHFORKNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Vigil
Report | Print
Jun 21, 2024 -

Reliable Nissan responded

Thank you for contacting Reliable Nissan regarding your recent service experience. We sincerely apologize for the serious issue you encountered with an oil leak after a service visit. To regain your trust and address your concerns, we would like to connect you with Steve Vigil, our Service Director. Steve can be reached directly at Svirgil@vtaig.com. We value your business and hope to demonstrate our commitment to providing exceptional service in the future.

June 15, 2024

The service is usually good, but it always seems that they are understaffed. Haven't been offered a car wash last three times I've been in. Nissan recall brought us in. Otherwise only come here when abso More

by rmillsalb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Report | Print
Jun 19, 2024 -

Reliable Nissan responded

Thank you for taking the time to share your feedback about Reliable Nissan. We appreciate you acknowledging that our service is usually good, but we understand your frustration with our recent staffing levels and the lack of car wash service during your past three visits. We look forward to regaining your trust and exceeding your expectations in the future!

June 15, 2024

Really good service and great people's whi work there thanks for everything u guys do More

by KOWAKRIP3411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Report | Print
Jun 18, 2024 -

Reliable Nissan responded

Thank you for taking the time to share your positive experience at Reliable Nissan! We truly appreciate your kind words about our service and staff.

June 15, 2024

The service department did a good job after figuring out what needed to be fixed. More

by NYTROB22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abdul Kebe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim
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Jun 19, 2024 -

Reliable Nissan responded

Thank you for taking the time to share your experience at Reliable Nissan. We appreciate you acknowledging that the service department was ultimately able to fix your vehicle. If you have any questions or concerns, please reach out to us!

June 15, 2024

Everything seems to run smoothly It was easy to make an appointment. Work on the car was done quickly and I was notified about other work that had to be done. More

by danielkarner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Briana
Report | Print
Jun 18, 2024 -

Reliable Nissan responded

Thank you for taking the time to share your positive experience at Reliable Nissan! We're thrilled to hear that everything about your recent service visit went smoothly.

June 14, 2024

Should know their specials and explain to customers. Nothing was explained to me until I asked at the time of payment. More

by tsireletso.nare
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
Report | Print
Nov 07, 2024 -

Reliable Nissan responded

Thank you for your feedback! We apologize for any confusion regarding the specials and for not providing that information upfront. We strive to ensure our customers are fully informed and will work on improving communication. We appreciate your input and hope to provide a more seamless experience next time!

June 14, 2024

Very good customer Service, everyone’s very knowledgeable, everybody’s friendly and have a wonderful day at work More

by FARHADE2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abdul Kebe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasadi Deskin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Salazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Sorensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Hesslegrave, Manny Garcia, Steve Vigil, Damian Perez
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Nov 07, 2024 -

Reliable Nissan responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with our team. Providing excellent customer service and a friendly atmosphere is always our goal, and we're glad it showed. We hope to serve you again soon!

June 13, 2024

Prompt, courteous, and efficient service department team. Work completed in a timely manner and all concerns addressed in a professional manner. More

by jjfryar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2024 -

Reliable Nissan responded

Thank you for your kind words! We're thrilled to hear that our service team was prompt, courteous, and efficient in addressing your concerns. Providing professional and timely service is our priority, and we're grateful for your positive feedback. We look forward to serving you again in the future!

June 13, 2024

The service department was extremely busy and there was only one service writer. Brianna. Yet they were getting done. More

by BSANIPI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
Report | Print
Nov 07, 2024 -

Reliable Nissan responded

Thank you for your positive review! We’re glad to hear that Brianna was able to provide excellent service, even with a busy day. We truly appreciate your patience and understanding, and we’ll make sure to pass along your kind words to her.

June 12, 2024

Customer service was good once I arrived. But the problem is the maintenance from the mechanic took over 3 hours long just for a oil change More

by EMERITAPADILLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
Report | Print
Nov 07, 2024 -

Reliable Nissan responded

Thank you for sharing your feedback. We're glad to hear that you were satisfied with our customer service, but we sincerely apologize for the extended wait time. We understand how valuable your time is, and we are constantly working to improve our efficiency. Please know that we will address this issue to ensure a quicker service in the future. We appreciate your patience and look forward to serving you again.

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