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Reliable Nissan - Service Center

Albuquerque, NM

4.1
1,025 Reviews
Call Service Center (505) 715-5905

1,025 Reviews of Reliable Nissan - Service Center

Sort by
June 18, 2024

In for oil change, no car wash was offered. Otherwise service was quick and great. More

by AJLOPE04956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
Report | Print
Jun 20, 2024 -

Reliable Nissan responded

Thank you for your feedback! We're pleased to hear that you had a quick and great service experience at Reliable Nissan. We apologize for the oversight regarding the car wash not being offered during your visit for an oil change. At Reliable Nissan, we aim to provide thorough and attentive service, and we appreciate your understanding. If there's anything else we can do for you or if you have further feedback, please feel free to let us know. We value your business and hope to serve you again soon.

June 18, 2024

Service was good; advisor kept us updated. Vehicle needed additional service work. Pleased with experience. More

by LORETTAMONTOYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
Report | Print
Jun 20, 2024 -

Reliable Nissan responded

Thank you for taking the time to share your recent service experience at Reliable Nissan! We appreciate you acknowledging the good service you received and that our service advisor kept you updated. At Reliable Nissan, we strive to provide clear communication and efficient service throughout the entire repair process. We're glad to hear the advisor kept you informed!

June 18, 2024

Great product, friendly, knowledgeable staff. We dealt with an outstanding salesperson who followed on every promise and answered all questions. More

by Bvwebster
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abdul Kebe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Vigil, Damian Perez
Report | Print
Jun 20, 2024 -

Reliable Nissan responded

Thank you for taking the time to share your positive experience at Reliable Nissan! It sounds like you worked with an outstanding salesperson who truly impressed you. We appreciate you acknowledging their follow-through on promises and their attentiveness to your questions. At Reliable Nissan, we value building trust with our customers, and it seems this salesperson did just that!

June 18, 2024

The appointment booking process was very easy and convenient, the dealership is clean, all staff were polite and helpful. More

by Lindsey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
Report | Print
Jun 20, 2024 -

Reliable Nissan responded

We're thrilled to hear about your positive experience at Reliable Nissan! Making the appointment booking process easy and convenient is a priority for us, and we're glad that you found our dealership clean with polite and helpful staff. Providing excellent customer service is what we strive for, and we appreciate your feedback.

June 18, 2024

They were polite, they worked hard, they fixed the problem with our car, and they let us know when the work was done (before closing same day!). More

by lenzoalexander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Briana
Report | Print
Jun 20, 2024 -

Reliable Nissan responded

We're delighted to hear about your positive experience at Reliable Nissan! Providing polite and hardworking service is a priority for us, and we're thrilled that we could efficiently resolve the issue with your car before the end of the day. Keeping you informed throughout the process is important to us, and we're glad we could meet your expectations in that regard. If there's anything else we can assist you with or if you have any further feedback, please feel free to reach out. We appreciate your business and look forward to serving you again in the future.

June 18, 2024

They have been providing service on my vehicles for 24 years. They do a good job. More

by GBPACKERS4LIFE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua?, Steve Vigil
Report | Print
Jun 20, 2024 -

Reliable Nissan responded

Thank you for taking the time to leave a review about your service history at Reliable Nissan! We are incredibly grateful for your loyalty – 24 years of trusting us with your vehicles is a true honor! At Reliable Nissan, we strive to provide exceptional service and build long-lasting relationships with our customers. We're happy to hear that you've consistently had positive experiences with our service department over the years.

June 17, 2024

Rick would call to update me with my vehicle status. Took longer than expected to get it fixed and he offered me a rental which Stephanie got me in in less under 20 min of being there. They were both gr More

by REAL_REYNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick and Stephanie
Report | Print
Jun 20, 2024 -

Reliable Nissan responded

Thank you for taking the time to share your experience at Reliable Nissan. We understand that while the repairs on your vehicle took longer than expected, you were impressed with the service you received from Rick and Stephanie. We appreciate your feedback!

June 16, 2024

Nice work but the wrong battery was put in my key fob. Also battery died 2 weeks after visit. More

by Wende.schwingendorf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Vigil
Report | Print
Jun 19, 2024 -

Reliable Nissan responded

Thank you for taking the time to share your experience at Reliable Nissan. We sincerely apologize that the wrong battery was installed in your key fob and that it died only two weeks after your visit. At Reliable Nissan, we strive to provide exceptional service and ensure every detail is correct. We understand your frustration with this situation. We look forward to regaining your trust and exceeding your expectations in the future.

June 16, 2024

Overall the service was excellent. My only issue was the fluids were not topped off, along with a courtesy car wash was not done. The service to check out was disjointed and the techn More

by genesspecialtys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon
Report | Print
Jun 19, 2024 -

Reliable Nissan responded

Thank you for taking the time to share your recent service experience at Reliable Nissan. We appreciate you acknowledging that the overall service was excellent. We are committed to continuous improvement, and your feedback is valuable to us. We hope you'll give us another chance to demonstrate the high level of service you deserve!

June 16, 2024

Went in for an oil change and spoke with Briana Salazar who was friendly, caring and knowledgeable. She not only treated me like an important customer but treated me as a friend although I’d never met her More

by RAY_MARES
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Briana Salazar, Steve Vigil
Report | Print
Jun 19, 2024 -

Reliable Nissan responded

Thank you for taking the time to share your positive experience at Reliable Nissan! We were thrilled to hear about your interaction with Briana Salazar in our service department. At Reliable Nissan, we strive to create a welcoming and informative environment for all our customers, and it sounds like Briana went above and beyond to achieve that for you!

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