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Reliable Nissan - Service Center

Albuquerque, NM

4.1
1,025 Reviews

1,025 Reviews of Reliable Nissan - Service Center

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July 24, 2024

It fast and really good excellent service the installation and te waiting area perfect and the staff really helpful More

by FC97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
Jul 30, 2024 -

Reliable Nissan responded

We're thrilled to hear that your experience at Reliable Nissan was fast, efficient, and enjoyable! Our team strives to provide excellent service, and we're glad to hear that the installation process and waiting area met your expectations. Thank you for the kind words about our staff; we appreciate your positive feedback!

July 24, 2024

Friendly staff, knowledgeable technicians. I definitely recommend Reliable Nissan. They were professional and did an excellent job on my car. More

by Nora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon
Nov 07, 2024 -

Reliable Nissan responded

Thank you for your fantastic review! We're so glad to hear that you had a positive experience with our friendly staff and knowledgeable technicians. Your recommendation means a lot to us, and we're thrilled to have earned your trust. We look forward to serving you again!

July 24, 2024

Went to pick up my truck and the job was not Completed Sensor light still flashing More

by Santi.48.chavez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Damian Perez
Aug 05, 2024 -

Reliable Nissan responded

Thank you for bringing this to our attention. We apologize for the inconvenience caused by the incomplete service on your truck. This is not the standard of service we aim to provide. Please reach out to our Service Director, Steve Vigil, at Svirgil@vtaig.com to discuss this matter further. Thank you for your patience and understanding.

July 24, 2024

Great customer service and great timing with my vehicle. Any detail they give me about my vehicle is honest More

by Alonzo Baca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
Jul 30, 2024 -

Reliable Nissan responded

We're delighted to hear that your experience at Reliable Nissan was exceptional! Our team strives for top-notch customer service and accurate vehicle information. Thank you for choosing us and for taking the time to share your positive feedback!

July 24, 2024

The service is very professional, Briana is very courteous and professional. I appreciate the service rendered to my car. The ambiance of the waiting room is very nice and clean. I will recommend Re More

by reynaldo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Briana - Five Star
Nov 07, 2024 -

Reliable Nissan responded

Thank you so much for your kind words! We're thrilled to hear that Briana provided you with courteous and professional service, and that you enjoyed our waiting room. We truly appreciate your recommendation and look forward to serving you, your friends, and family in the future!

July 20, 2024

Josh McKraken was very helpful and very polite. His assertiveness and work ethic to make sure we were taken care of was amazing. More

by nicola.ibarra09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh McKraken
Jul 25, 2024 -

Reliable Nissan responded

We’re thrilled to hear that Josh McKraken provided such exceptional service! His dedication to ensuring your satisfaction is commendable. Thank you for choosing Reliable Nissan!

July 20, 2024

The staff is very professional, polite, understanding and on top of things. Thank You All More

by genesspecialtys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil, Damian Perez
Jul 25, 2024 -

Reliable Nissan responded

We're delighted to hear that our team provided you with such a positive experience! It's wonderful to know that our staff's professionalism and understanding made your visit enjoyable. Thank you for your kind words!

July 20, 2024

Usually I like this location but this time the amt of my estimate doesn’t add up to what I paid which was about $100 more even with the extra charge of the oil change. Also, When I signed the paperwork at d More

by Cindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Damian Perez
Jul 29, 2024 -

Reliable Nissan responded

Thank you for sharing your feedback. We sincerely apologize for the confusion and inconvenience you experienced. To address this issue and discuss it further, please reach out to Steve Vigil, Service Director, at Svirgil@vtaig.com. We value your business and want to ensure we make things right.

July 19, 2024

I called 3 times to find out if they would replace the transmission or CVT filter while performing the service. The service advisor never called me to verify the replacement. We were told it has no filter More

by Roy Boy#44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Abdul Kebe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Vigil, Damian Perez
Jul 29, 2024 -

Reliable Nissan responded

Thank you for taking the time to share your recent experience at Reliable Nissan. We sincerely apologize for the frustration caused by the lack of communication regarding your CVT filter and the missing locking lug nut from a previous service. Please reach out to Steve Vigil, Service Director, at Svirgil@vtaig.com to discuss your specific experience further. We appreciate your feedback and hope to demonstrate the high level of service you deserve on your next visit.

July 19, 2024

Issac was so kind he help me with my oil change. Well I was waiting he kept me updated with my car. He has such great customer service! More

by NEOMI GARCIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Issac
Jul 24, 2024 -

Reliable Nissan responded

Thank you for your fantastic review! We're delighted to hear that Issac provided you with excellent service during your oil change. Keeping you updated and ensuring you had a great experience is our priority. We appreciate your kind words and look forward to serving you again at Reliable Nissan!

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