Reliable Nissan - Service Center

Ramon in the service department is so good at his job. The dealership is great The dealership is great More

Thank you to Manny Garcia and David Barrera for helping my mom out with her batter! Very professional and ready to help! my mom out with her batter! Very professional and ready to help! More

I was not greated when I walked into the service department. I was asked by 3 different people if I'd been helped only to be told they'd be right with me. Two employees said the f word right in f department. I was asked by 3 different people if I'd been helped only to be told they'd be right with me. Two employees said the f word right in front of me and my wife. When i finally was helped, although I made an appointment to have a recall taken care of, I had to wait 10 minutes while the guy went to see if they had the part only to be told they'd have to order it and I could schedule an appointment once it was in. The guys made me feel like it was my fault. It was a waist of my time that could have been prevented had they checked when I initially scheduled the appointment. If I didn't have to go back, I wouldn't. It was an awful experience. More

I so regret purchasing my vehicle there. Day after vehicle was delivered system malfunction reporting my dash. Took it in next day. Salesman test drove vehicle, reportedly didn't see the mes Day after vehicle was delivered system malfunction reporting my dash. Took it in next day. Salesman test drove vehicle, reportedly didn't see the message that I photographed on my phone. Come to find out he pushed the OK button to dismiss the alert. I decided to take it to Malloy Nissan where I learned the computer needed to reconfigure because when windshield was changed out it wasn't properly installed. On 10/29/24 appt for 7am took 8.5hrs for Diagnostic resulting in battery replacement. Nick in service estimated 3hrs and said he'll call as soon as the findings are complete. 10:30am called left 1st msg. No call acknowledge. Placed several mire calls before he answered. Said car needed new battery which I gave authorization @ 12:45pm. Said he'll sent vehicle to pick me up. Called to let him know I found a ride. "OK, I will have them work on it and it should be ready when you get here ". 1:23pm arrived and vehicle was still not ready until 3pm. Had to reschedule 2 doctor appts because of delay. Nick said he text and email. Asked to see prove but couldn't provide proof. I expressed to him professional integrity was important. He searched number where he had sent info and it turns out he sent it to my old home fax. Asked him why he didn't use the information which I provided in the morning. He responded I will go ahead and update your account from this paperwork. He quoted $550 approximately. Just than Mr. Bateman came in where I explained the problem. He spoke to Nick briefly when he was called away. Nick left to do paperwork and came back apologized with discount amt of $374. He said his boss authorized. It cannot trust the dealership. Guess I had to learn on my own because 5 family members told their disappointed testimonies and traded their Reliable Nissan vehicles due to poor service. Today, 10/30/24 still waiting on copies of Diagnostic report and quotes on 4 tires. I cannot trust Reliable Nissan service. More

No good Bringing my vehicle for transmission problems They don’t fix No recomendation Actitud bad They don’t fix No recomendation Actitud bad More

Oil change was completed in time frame as indicated and print out of things that need attention. print out of things that need attention. More

Service department team are excellent professionals earn it comes to customer service! I arrived 20 minutes before my scheduled appointment and received by a friendly staffer. She assured me there was no pr it comes to customer service! I arrived 20 minutes before my scheduled appointment and received by a friendly staffer. She assured me there was no problem with my early arrival. Asked a few questions and let me know I could wait for my vehicle. My vehicle was done within an hour with a special request to install back rear wiper. Will spread my experience to others!! More

I was pretty disappointed. Came for two car detailings. For the amount I spent, one was done okay but still had bugs on the front of the car. The other one was rough. I still h Came for two car detailings. For the amount I spent, one was done okay but still had bugs on the front of the car. The other one was rough. I still had dirt all over the back, the front window had spots left all over, on the inside there were still black marks on the dash, and the trunk was not vacuumed or cleaned even though I asked to make sure specifically it was. There was leaves all over the inside. And also had bugs on the front of the car still. It would have been fine for like $30 wash but not for the $170 I paid, I’ve come here before for other service and was happy but disappointed in the clean. Also my phone charger was missing when I picked up the cars. I did not go back in to fix the car issues bc it was pretty much closing time. Just cleaned the parts that were missed by myself at home. More

Reliable and Ramona get my vote of confidence in there work on my car. It didn't take all day and I am grateful for that too. work on my car. It didn't take all day and I am grateful for that too. More

I was so pleased that my tune up was done in a couple of hours. I only have one car and I need to have it to do errands. The mechanic did a good job. Thank you! hours. I only have one car and I need to have it to do errands. The mechanic did a good job. Thank you! More