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615 Reviews of Reliable Nissan - Service Center
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January 26, 2012
I drove into the service bay to have my oil changed and was greeted by a person that told me she was a greeter and asked how she could help. I advised of the reason for my visit and she immediatly told me was greeted by a person that told me she was a greeter and asked how she could help. I advised of the reason for my visit and she immediatly told me that I would need to talk with a different person and repeat myself. We went into the center and Ernie asked how he could help me after the greeter requested. I asked why I needed to repeat myself about the reason for my visit. Eric did not appolige but instead asked how he could help and then advised that I had not already told him how he could help. After some discussion and being told that I had to have brought in the email that I was sent in order to obtain the special pricing advertised for the oil change, I decided to not have my oil change done at that time. I asked for the managers name and he provided the owner's name and advised he was not present at the time. I proceeded into the sales area and ended up speaking with Leila, who appeared to want to help but due to the posibilty of receiving a bad survey she advised that she did not think that I should have my oil changed there. Since if I did not have service done there would not be a survey. More
by tdarrow
Employees Worked With
Ernie Matamorez Leila Fakhrai
January 09, 2012
My salesperson Abdul talked me into trading my vehicle while I was waiting in service. I had contemplated this for some time but was a little pessimistic due to my credit history. After speaking with th while I was waiting in service. I had contemplated this for some time but was a little pessimistic due to my credit history. After speaking with the manager (Anthony Sorensen) I felt compelled to at least entertain the notion. Well, I am utterly surprised by both the professionalism, courtesy and sincere understanding that Anthony and Abdul displayed throughout the entire process and now I'm a proud owner of a 2011 Juke and have told all my friends and family to go see these two amazing individuals! Some car people have a bad rap, but rest assured doing business with these folks. P.S. I never even knew Anthony was a "manager", he explained the process confidently and professionally to my advantage! More
by fysteet
Employees Worked With
Anthony Sorensen and Abdul Kebe
June 30, 2011
I purchased a used Nissan Altima and added the Skylink theft recovery system. When I tried logging into the Skylink website to register it the website stated the dealer needs to complete their process fir theft recovery system. When I tried logging into the Skylink website to register it the website stated the dealer needs to complete their process first (this was after I had it installed in the vehicle). After several calls to have it rectified to no avail, I contacted Paul Bateman (Finance Manager) for help. Not only did he take on the matter personally and fix the problem immediately, to make up for my inconvenience he also provided me with a wheel alignment which I desperately needed. Thank you Paul! You are a true asset to the company and deserve to be rewarded justly!!! More
by BigE469
June 06, 2011
On Saturday, June 4th I had an appointment for recall (Engine Control Module) work to be performed on my 2005 Nissan Xterra. When I initially made my appointment on the phone, I was told my car would be (Engine Control Module) work to be performed on my 2005 Nissan Xterra. When I initially made my appointment on the phone, I was told my car would be needed for approximately one and a half hours. I arrived for my appointment at 8 A.M. (my appt was for 8:30) and at that time I was told that they would need my car for 3 hours. I asked about the shuttle service and was told by the service staff that their shuttle driver would not be in for another 30 minutes. I left to run an errand and was back at 8:30 A.M. At that time I was told the driver would be back in approximately 15 min. Forty five minutes later (approximately 9:15 A.M.) I still had no ride and informed the service staff that I would have to reschedule my appointment and asked for the keys to my vehicle. When the service staff returned with my keys, I was informed that the work had been completed. I then asked for a copy of the work order for my records I was informed that there was not one. I insisted for some form of proof that the work had been completed and was told that a copy would be e-mailed to me. I still have not received anything. This did not sound right to me so I called another dealer to ask was it typical for no work order to be provided after recall work has been performed and they said no. They also informed me that they could check using my "VIN" to see in Nissan had any record of my car being worked on. There was none. Was the work completed on my vehicle? If so why was I not provided a work order? If not? Why would your staff return to me a vehicle stating that my issue had be resolved when they knew it had not been? More
by hardright
Employees Worked With
unknown
April 28, 2011
On two separate occassions my girlfriend has taken her Maxima to Reliable Nissan for service. Each time various service items have been recommended that I consider complete overkill. On the first visit Maxima to Reliable Nissan for service. Each time various service items have been recommended that I consider complete overkill. On the first visit she was hearing a loud squeak from the engine compartment. We were told it was a belt problem that needed changing and the transmission oil needed changing along with a fuel injector cleaning. We authorized the first two items and found the problem wasn't fixed. I listened to the car running in the driveway for two minutes and found out it was the AC fan motor going bad. I bought the part at another dealer and fixed the problem myself. I also wrote an e-mail to the dealership from their website and never heard a response. On the most recent experience she had the "Check Engine Light" on and was told it was the "O 2" Sensor. This part is supposedly $400 and then we got a call saying the exhaust pipe was rusted out where the sensor is located and it would need to be replaced. The cost for this was of course more than what we were told so again our dissatisfaction is extrememly high. More
by jasondean
Employees Worked With
Roy
