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Reliable Nissan - Service Center

Albuquerque, NM

4.1
1,033 Reviews
Call Service Center (505) 715-5905

1,033 Reviews of Reliable Nissan - Service Center

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September 12, 2024

Job was done quicker than anticipated and earlier than scheduled so it worked out well More

by EILEENCHAVEZ142
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Sep 17, 2024 -

Reliable Nissan responded

Thanks for your feedback, Eileen! We're glad to hear that we exceeded your expectations with our timely service. Your satisfaction is our priority, and we appreciate you taking the time to share your experience!

September 11, 2024

Disappointed that car was not vacuumed when they said they did. All other was good. More

by monval1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know
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Sep 17, 2024 -

Reliable Nissan responded

Thank you for your feedback and for bringing this to our attention. We're glad to hear that you were satisfied with the other aspects of your service. We apologize for the oversight regarding the vacuuming of your car. This is not up to our usual standards, and we will address this with our team to ensure it doesn’t happen again. If there’s anything else we can do to make it right or if you need any further assistance, please let us know. Thank you for your understanding and for giving us the opportunity to improve.

Sep 17, 2024 -

Reliable Nissan responded

Hi, thanks for your feedback! We're glad you enjoyed the service overall, but we apologize for the oversight with the vacuuming. We’ll make sure to address this with our team to improve for next time.

September 08, 2024

Reliable Nissan service department is knowledgeable, professional and reliable. I trust them to work on my Nissan Murano. More

by DARARMIJO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abdul Kebe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Sorensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sophia Salazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Bodie, Steve Vigil, Sean Cordova
Report | Print
Sep 12, 2024 -

Reliable Nissan responded

Thank you for your kind words! We’re delighted to hear that you find our service department knowledgeable, professional, and reliable. Your trust in us to work on your Murano means a lot. If you need anything else or have any questions in the future, please don’t hesitate to reach out. We’re here to help!

September 07, 2024

very good customer service very helpful very knowledgeable. Would recommend them to anyone very professional. More

by ariel.richardson56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasadi Deskin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Sorensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Garcia, Steve Vigil, Damian Perez
Report | Print
Sep 12, 2024 -

Reliable Nissan responded

Thank you for your wonderful feedback! We're glad to hear that you found our customer service helpful, knowledgeable, and professional. Your recommendation means a lot to us. We look forward to serving you again and continuing to provide excellent service!

September 07, 2024

Brought my car in for an oil change. Whatever the techs did triggered three service alerts on my dash (not there before I came in!) They recorded my mileage wrong on their paperwork. Wh More

by mckeegms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Vigil
Report | Print
Sep 13, 2024 -

Reliable Nissan responded

It's concerning to us that the service alerts appeared on your dashboard and there was a discrepancy with the mileage recorded. We take these matters seriously and want to address them promptly. Please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com or 602-847-8536. He will be happy to look into this further and ensure we resolve any outstanding concerns.

September 05, 2024

Ramon Mendoza was very good at the car in and out quicker than I expected More

by frank2vern
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza service department five stars, Steve Vigil
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Sep 12, 2024 -

Reliable Nissan responded

Thank you for sharing your experience! We're thrilled to hear that Ramon provided efficient and timely service. It's great to know he exceeded your expectations and got you in and out quickly. If you need anything else or have any questions in the future, don’t hesitate to reach out. We look forward to serving you again!

September 05, 2024

Muy buena atención y un servicio excepcional. Gracias por darle solución a mi situación, aunque me presenté sin cita previa. Gracias More

by aalzargarcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil, Damian Perez
Report | Print
Sep 11, 2024 -

Reliable Nissan responded

We're thrilled to hear you had a great experience with our team. We always strive to provide exceptional service, and we're glad we could assist you, even on short notice. Your feedback means a lot to us!

September 04, 2024

This dealership was very professional and courteous. The wait time was not long,but the cost of repairs was higher than expected.but over all very good More

by rudyrael1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
Report | Print
Sep 10, 2024 -

Reliable Nissan responded

Thanks for your feedback, Rudy! We're glad to hear you found our team professional and the wait time reasonable. We strive for transparency in pricing and appreciate your understanding. Your insights help us improve, and we hope to serve you even better next time!

September 04, 2024

Josh is always super kind and helpful! quick to help out with anything that comes up or does what he can to resolve all issues! More

by Itsa.Autumn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh McCracken
Report | Print
Sep 11, 2024 -

Reliable Nissan responded

Thank you for your wonderful feedback! We're thrilled to hear that Josh consistently provides kind and helpful service. It's great to know he’s quick to assist and resolve any issues. We appreciate your support and look forward to continuing to serve you!

September 04, 2024

I spoke with a courteous and helpful agent scheduling my service appointment on the phone. The service person efficiently started the paperwork for my car and confirmed my contact number since I was droppin More

by LindaO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
Report | Print
Sep 10, 2024 -

Reliable Nissan responded

Thank you for your fantastic review, Linda! We're thrilled to hear about your positive experience with our team and the seamless service updates. Your feedback motivates us to keep providing top-notch service. We look forward to assisting you again in the future!

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