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Reliable Nissan - Service Center

Albuquerque, NM

4.1
615 Reviews

615 Reviews of Reliable Nissan - Service Center

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November 01, 2024

Customer satisfaction comes with staff that understands what it means to the customer. You need to do a lot of things in you service department. Customer focus. How do you handle customers? I hate going pl More

by rindonejj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David
Nov 04, 2024 -

Reliable Nissan responded

Thank you for your feedback! We appreciate your insights on customer satisfaction and understand how important it is to have a knowledgeable and attentive staff. We strive to improve our service department continually and take your comments seriously. Please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com. He would be happy to discuss your concerns and work towards a better experience for you. Thank you for giving us the opportunity to improve!

November 01, 2024

They were the best in town Yeahand I would go back to buy my next truck More

by josuegomezrod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Salazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Sorensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sammy Saavedra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phu Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reece Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabriel Moya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lanika Billie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Reliable Nissan responded

Thanks, Josue! We’re thrilled to hear you had such a great experience with us. We can’t wait to help you find your next truck. Your support means a lot to our team!

November 01, 2024

I was told 2 hrs to wait for diagnosis and quote. 6 hrs later still nothing, most horrible service, lying to me saying my vehicle was already in the garage when it was still parked in the yard!! My More

by EVILMISSY13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Anaya
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Reliable Nissan responded

We strive to provide transparent, timely service, and it’s clear we missed the mark in your case. Your trust is extremely important to us, and we’d like the chance to address these issues in detail to make things right. Please reach out to our Service Director, Steve Vigil, at Svirgil@vtaig.com, who will personally assist you with your concerns.

October 31, 2024

The service was great and I didn't have to wait long before my car was done. Thanks More

by bigboy396
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Reliable Nissan responded

Thank you for your positive review! We’re glad to hear that you had a great experience and that your car was serviced promptly. Your satisfaction is our priority, and we look forward to serving you again in the future!

October 31, 2024

We're finding the service people are very polite and professional. Don't know all of them by name but have had good responses from all of them More

by CHRISEMILYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Reliable Nissan responded

Thank you for your kind words! We're thrilled to hear that you've had positive experiences with our service team. Our staff takes pride in providing polite and professional service to all our customers. If you need anything in the future or have specific feedback, feel free to reach out. We look forward to seeing you again!

October 31, 2024

It took awhile but you guys were very busy, but l appreciate you guys. Thank you for the service you provided. More

by rudyrael1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Reliable Nissan responded

Thank you for your understanding and patience! We appreciate you recognizing our team's efforts, especially during busy times. Your satisfaction is important to us, and we’re glad you received the service you needed. If you have any further questions or need assistance, feel free to reach out. We're here to help!

October 31, 2024

Service was done in timely manner and was able to get ride to the mall. More

by flgallegos2196
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Reliable Nissan responded

Thank you for sharing your experience! We're glad to hear your service was completed efficiently and that our team could assist with a ride to the mall. We’re here to make your visits as convenient as possible—don’t hesitate to reach out next time. Safe travels until then!

October 31, 2024

I appreciate the professionalism and courteous service provided by Ramon and especially by Manny Garcia, the Service Department Manager who took over troubleshooting the mechanical issue with my 2007 Fron More

by Reason2stay
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark C Chavez, Gabe Moya
Nov 01, 2024 -

Reliable Nissan responded

Thank you for taking the time to share your experience! We appreciate your kind words about Ramon and Manny. We're glad to hear that Manny is working diligently to troubleshoot the mechanical issue with your Frontier. Your confidence in our team means a lot to us, and we're committed to getting you back on the road safely. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing us!

October 30, 2024

Great service with David and his attention and communication throughout. Great info on tires which I need soon More

by sfsandyfisher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Barrera
Oct 31, 2024 -

Reliable Nissan responded

Thanks for the fantastic feedback, Sandy! We're thrilled to hear that David provided excellent service and valuable information. We’re here to help whenever you’re ready for those new tires!

October 30, 2024

Ramon in the service department is so good at his job. The dealership is great More

by GLORIALUJAN6969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2024 -

Reliable Nissan responded

Gloria, we’re thrilled to hear about your positive experience with Ramon! Our team works hard to provide exceptional service, and it's great to know you felt that. Thank you for your feedback and for choosing us!

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