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Reliable Nissan - Service Center

Albuquerque, NM

4.1
1,035 Reviews
Call Service Center (505) 715-5905

1,035 Reviews of Reliable Nissan - Service Center

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September 24, 2024

I rely on you to do the right thing all the time. The wait was long More

by ltorres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 25, 2024 -

Reliable Nissan responded

We appreciate your trust in us and apologize for the long wait. Your feedback is invaluable as we strive to improve our service. Thank you for your understanding, and we look forward to providing you with an even better experience next time!

September 20, 2024

Awful communication. It took 7 days to do a simple tune up and brake job. More

by cvhaworth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Vigil
Report | Print
Sep 25, 2024 -

Reliable Nissan responded

We understand how frustrating delays can be, especially with something as important as a tune-up and brake job. Our goal is to provide timely and efficient service, and it seems we fell short in your case. We appreciate your feedback and would like to address your concerns directly. Please reach out to Steve Vigil, Service Director, at Svirgil@vtaig.com, at your earliest convenience. Your satisfaction is important to us, and we want to ensure we resolve this matter for you.

September 20, 2024

Always treated nice, Great service in the Service Department . Everyone very help if you need questions answered. Love the little coffee and snack corner, My Grandson’s like to go with me to get the More

by debbielovato591
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
Report | Print
Sep 23, 2024 -

Reliable Nissan responded

Thank you for your wonderful feedback! We’re thrilled to hear you and your grandsons enjoy our service and the coffee corner. Our team is always here to help, and we appreciate you taking the time to share your experience!

September 20, 2024

The dealer was very prompt and polite and did all that was promised to me after purchasing vehicles. More

by Gene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
Report | Print
Sep 23, 2024 -

Reliable Nissan responded

Thanks for the fantastic feedback, Gene! We're thrilled to hear that our team met your expectations with promptness and politeness. Your satisfaction is our priority, and we appreciate your support. Enjoy your new vehicles!

September 20, 2024

The service technician was very helpful. He made an effort to please me by giving me a coupon price even though I had forgotten the coupon. More

by DNLDUNBAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
Report | Print
Sep 23, 2024 -

Reliable Nissan responded

Thanks! We’re thrilled to hear that our technician went above and beyond for you. Providing great service is our priority, and it's fantastic to know you appreciated the effort. Looking forward to serving you again soon!

September 19, 2024

Everyone is helpful & extremely polite. Car service done quickly nothing about upsell which is AWESOME. More

by JDEBBI56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
Report | Print
Sep 19, 2024 -

Reliable Nissan responded

Thanks for your kind words! We're thrilled to hear you had a positive experience with our team and appreciated the quick service. Your feedback motivates us to keep up the great work! We look forward to serving you again soon.

September 18, 2024

Thank you, Josh! I appreciated your getting me in as a walk in…friendly and caring!! More

by Sunnivegas9
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
Report | Print
Sep 19, 2024 -

Reliable Nissan responded

Thank you! We’re thrilled to hear you had a great experience with us. Our team strives to provide friendly and caring service, so it’s wonderful to see that reflected in your visit. We look forward to welcoming you back soon!

September 17, 2024

Terrible customer service and prices. No leadership skills from the Gm or service team just completely amazed by the crappy staff behavior. More

by Ness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Vigil, Damian Perez
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Sep 18, 2024 -

Reliable Nissan responded

We're disappointed to hear about your experience and take concerns about our customer service and leadership very seriously. We would appreciate the opportunity to address this directly. Please reach out to Dominic Salazar, General Manager, at customerrelations@reliablenissan.com at your earliest convenience to discuss this further.

September 17, 2024

23 Rogue. Dashlights and radio on and off infrequently. Not resolved. Left car all day. Upset More

by Victoria Lloyd
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept. Name?
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Sep 20, 2024 -

Reliable Nissan responded

Victoria, we understand how frustrating it must be to have your dashlights and radio continue to act up after leaving your Rogue with us for the day. Your feedback is important, and we want to ensure this is addressed properly. Please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com so we can further discuss the issue and work towards a resolution.

September 17, 2024

It was fast very satisfied with sales person. Especially young finance kid. Very happy with them More

by Nora.padilla1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abdul Kebe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2024 -

Reliable Nissan responded

Thanks for sharing your experience, Nora! We're thrilled to hear you were satisfied with our team and their efficiency. We always strive to deliver great service, and your feedback motivates us to keep improving. Looking forward to seeing you again!

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