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Reliable Nissan - Service Center

Albuquerque, NM

4.1
615 Reviews
Call Service Center (505) 715-5905

615 Reviews of Reliable Nissan - Service Center

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November 12, 2024

David was polite and took good care of me, he is one of the best service people I’ve had. More

by ISISCAZARES14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Nov 13, 2024 -

Reliable Nissan responded

Thank you! We're thrilled to hear about your positive experience with David. Our team strives to provide exceptional service, and it's wonderful to know he made a great impression. We appreciate your kind words!

November 12, 2024

The people have been great and the service is also good I have had three oil changes and each time they have been on time. More

by TOMASITAGALLEGOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2024 -

Reliable Nissan responded

Thanks! We're thrilled to hear you've had a great experience with our team and timely service. Your loyalty means a lot to us, and we look forward to continuing to provide you with top-notch service on your future visits!

November 11, 2024

Nick Anaya is the THE BEST . He took care of me from the beginning and was extremely helpful More

by S.HOPKINS5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

Reliable Nissan responded

Thanks for your awesome review! We're thrilled to hear that Nick provided you with such great support. Our team works hard to ensure every experience is top-notch, and it’s wonderful to know we hit the mark with you!

November 11, 2024

Clean shop and quick service , friendly staff. They gave me a couple options for my service. And even stayed late whole I was stuck in traffic More

by JDCARROLL47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

Reliable Nissan responded

Thanks! We're thrilled to hear you had a great experience with our team. Providing excellent service and options for our customers is our priority. We appreciate your kind words and look forward to seeing you again soon!

November 11, 2024

Between my wife and I we have had 5 Nissan Altimas, 1 Frontier, and 3 Rouges and never had any major issues with the vehicles. We also dealt with 3 different dealers over the years. Of the 3 the only ser More

by gbenn249
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

Reliable Nissan responded

We truly appreciate your loyalty to Nissan and value the trust you’ve placed in our brand over the years. We're sorry to hear that your recent experience with Reliable Nissan’s service department fell short of expectations, especially given the positive experiences you've had with other Nissan dealerships. Your feedback on service wait times, vehicle cleanliness, and loaner car availability is important to us, as we aim to improve every aspect of our service. We would like to address these issues directly and restore your confidence in us. Please feel free to reach out to our Service Director, Steve Vigil, at Svirgil@vtaig.com.

November 10, 2024

Friendly but it did take about a half a day for them to figure out coverage that was included with the purchase of my vehicle. More

by CAMERONWHEDON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Anaya
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Reliable Nissan responded

Thanks for the feedback, Cameron! We're glad you found our team friendly. We appreciate your patience as we worked to clarify your coverage. We're always looking to improve, so your insights mean a lot to us. Hope to serve you even better next time!

November 10, 2024

Did not perform all services, had to return for completion after being given keys and told good to go. Vending machine took money without dispensing product, dealership doesn’t operate and couldn’t More

by IRELAND.MICHAEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Vigil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve took care of things once he was alerted to issues
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Nov 11, 2024 -

Reliable Nissan responded

It's concerning to hear about the issues you encountered, from the incomplete service to the vending machine not dispensing the product, as well as the inconvenience of filling out forms that were already completed online. We understand how frustrating this can be. Please know that we take your concerns seriously, and we'd like the opportunity to address this further. For a more thorough resolution, we encourage you to reach out to Steve Vigil, Service Director, at Svirgil@vtaig.com.

November 08, 2024

I am unsure who Ramon is. But my overall service with Reliable Nissan was a nightmare. More

by fuentesfrancisco32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Laura Myers
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sammy Saavedra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sophia Salazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramon Mendoza
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Anaya
1.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Sales person
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Nov 11, 2024 -

Reliable Nissan responded

We understand how important it is to have a smooth service experience, and we sincerely apologize that your visit did not meet expectations. We strive to provide exceptional service to all our customers, and it’s clear we missed the mark in your case. To resolve any remaining concerns, please feel free to reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.

November 08, 2024

EVERYONE IS ALWAYS PROFESSIONAL AND AT THE TOP OF THEIR SKILL PLUS POLITE, LISTENING, RESPECTFUL AND CARING More

by TERESA08012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

Reliable Nissan responded

Teresa, thank you for the wonderful feedback! We’re thrilled to hear that our team's professionalism and care made such a positive impression. Your support motivates us to keep delivering our best every day. We appreciate you taking the time to share your experience!

November 07, 2024

No comment at all the customers service is excellent. I hope they keep this thing all the time. More

by Ramesh shrestha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

Reliable Nissan responded

Ramesh, thank you for your fantastic feedback! We're thrilled to hear you had such a great experience with our customer service. We’re committed to maintaining this high standard and appreciate your support!

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