Reliable Nissan - Service Center

Service was done in timely manner and was able to get ride to the mall. ride to the mall. More

I appreciate the professionalism and courteous service provided by Ramon and especially by Manny Garcia, the Service Department Manager who took over troubleshooting the mechanical issue with my 2007 Fron provided by Ramon and especially by Manny Garcia, the Service Department Manager who took over troubleshooting the mechanical issue with my 2007 Frontier. The issue has not yet been resolved, but I am confident that Manny will get me safely on the road again. Thank you, Tammy V. More

We're finding the service people are very polite and professional. Don't know all of them by name but have had good responses from all of them professional. Don't know all of them by name but have had good responses from all of them More

It took awhile but you guys were very busy, but l appreciate you guys. Thank you for the service you provided. appreciate you guys. Thank you for the service you provided. More

The service was great and I didn't have to wait long before my car was done. Thanks before my car was done. Thanks More

Great service with David and his attention and communication throughout. Great info on tires which I need soon communication throughout. Great info on tires which I need soon More

I was not greated when I walked into the service department. I was asked by 3 different people if I'd been helped only to be told they'd be right with me. Two employees said the f word right in f department. I was asked by 3 different people if I'd been helped only to be told they'd be right with me. Two employees said the f word right in front of me and my wife. When i finally was helped, although I made an appointment to have a recall taken care of, I had to wait 10 minutes while the guy went to see if they had the part only to be told they'd have to order it and I could schedule an appointment once it was in. The guys made me feel like it was my fault. It was a waist of my time that could have been prevented had they checked when I initially scheduled the appointment. If I didn't have to go back, I wouldn't. It was an awful experience. More

Thank you to Manny Garcia and David Barrera for helping my mom out with her batter! Very professional and ready to help! my mom out with her batter! Very professional and ready to help! More

Ramon in the service department is so good at his job. The dealership is great The dealership is great More

I so regret purchasing my vehicle there. Day after vehicle was delivered system malfunction reporting my dash. Took it in next day. Salesman test drove vehicle, reportedly didn't see the mes Day after vehicle was delivered system malfunction reporting my dash. Took it in next day. Salesman test drove vehicle, reportedly didn't see the message that I photographed on my phone. Come to find out he pushed the OK button to dismiss the alert. I decided to take it to Malloy Nissan where I learned the computer needed to reconfigure because when windshield was changed out it wasn't properly installed. On 10/29/24 appt for 7am took 8.5hrs for Diagnostic resulting in battery replacement. Nick in service estimated 3hrs and said he'll call as soon as the findings are complete. 10:30am called left 1st msg. No call acknowledge. Placed several mire calls before he answered. Said car needed new battery which I gave authorization @ 12:45pm. Said he'll sent vehicle to pick me up. Called to let him know I found a ride. "OK, I will have them work on it and it should be ready when you get here ". 1:23pm arrived and vehicle was still not ready until 3pm. Had to reschedule 2 doctor appts because of delay. Nick said he text and email. Asked to see prove but couldn't provide proof. I expressed to him professional integrity was important. He searched number where he had sent info and it turns out he sent it to my old home fax. Asked him why he didn't use the information which I provided in the morning. He responded I will go ahead and update your account from this paperwork. He quoted $550 approximately. Just than Mr. Bateman came in where I explained the problem. He spoke to Nick briefly when he was called away. Nick left to do paperwork and came back apologized with discount amt of $374. He said his boss authorized. It cannot trust the dealership. Guess I had to learn on my own because 5 family members told their disappointed testimonies and traded their Reliable Nissan vehicles due to poor service. Today, 10/30/24 still waiting on copies of Diagnostic report and quotes on 4 tires. I cannot trust Reliable Nissan service. More